Business ProfileforLonestar Managing General Agency

This complaint is regarding Claim # **TPR90461 with Lonestar Managing General Agency (MGA). One of their insured clients rear-ended me on May 9th, 20** and I have gone through the process of filing a claim with the company. I have contacted/attempted to contact the insurance company multiple times and they are refusing to call or email me back. Below is a list of the events.May 9th Insured client rear-ended my vehicle May 18th An individual from Lonestar MGA came out to look at my vehicle June 7th Contacted the company to get an update on the claims status. I was given the contact information of the adjuster and left a message with no call back.June 10th Left a message with the adjuster with no call back.June 12th Left two messages with the adjuster with no call back.June 13th The adjuster called back and informed me that there would be a 10-day period to contact the insured client. If the client is unresponsive, then they would release the funds to have the car repaired.June 28th Left a message with the adjuster.July 3rd We contacted the adjuster who said she hadnt heard from the insured client, but needed approval from her supervisor. We left a message with the supervisor with no call back.July 11th Left multiple message with the adjuster and her supervisor. No calls back. We also contacted the main claims office two times who indicated she would email the adjuster. No explanation for the delay.I have been more than cooperative and have given them the benefit of the doubt. All I am asking is for the insurance to pay the amount that they are obligated to pay.