Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchase agreement #******* Date dec 2008 Price ********* Hot tub with gazebo had a warranty on it but tell tell me they no longer in business wow you pay for service on a life time warranty and this happens what now need informationBusiness response
07/10/2023
Good Morning,
************************* purchased a spa with gazebo in December 2008. The purchase price was $12,987.85. I have attached the Morgan Spa Warranty outlining the details of our warranty. As outlined in the warranty, it appears that her warranty is no longer valid. Even though we have been out of the spa business for 10 years, we are still able to refer our previous customers to spa technicians within their area, along with spa manuals, and websites for spa parts. I have sent her all this information via email. I have tried to call her multiple times. The first time it went straight to voicemail, and I left a message for her to return my call. I tried to call her a 2nd and 3rd time, and it goes straight to voicemail, but the voicemail is full. I would love to help her in any way I can, but I am not getting a response.
Thank you,
*********************************
Customer response
07/10/2023
I am rejecting this response because: Have it been 10yrs no date on contract provided also if it have been past ten years who can I get to get some things done on the structure of the building/ not date shown on provided contract it say I have up to 10 yrsBusiness response
08/14/2023
In response:************************* purchased her Cabana December 19, 2008, and had it Delivered March 7, 2009, which is well beyond the Warranty period. ******* Morgan (General Manager) and ********************************* (Assistant Manager) has made multiple attempts to contact ************************* regarding her Cabana. We will continue to reach out to settle the issue with her Cabana.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.