Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Courtesy Nissan has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Courtesy Nissan

      1777 N Central Expy Richardson, TX 75080-3516

      BBB Accredited Business
    • Courtesy Nissan

      698 E Airport Fwy Irving, TX 75062

      BBB Accredited Business

    Business ProfileforCourtesy Nissan

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/2/2023

    Years in Business: 1

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    New Car Dealership

    Used Car Dealership

    Lease Car Dealership

    Business Details

    This is a multi-location business.

    Find a Location

    Courtesy Nissan has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Courtesy Nissan

        1777 N Central Expy Richardson, TX 75080-3516

        BBB Accredited Business
      • Courtesy Nissan

        698 E Airport Fwy Irving, TX 75062

        BBB Accredited Business
      Location of This Business
      1777 N Central Expy, Richardson, TX 75080-3516
      BBB File Opened:
      9/19/2023
      Years in Business:
      1
      Business Started:
      6/26/2023
      Business Incorporated:
      7/8/2023
      Accredited Since:
      10/2/2023
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Richardson N Motor Company LLC
      Business Management
      • Mr. Clay E. Cooley, CEO
      • Ms. Linda S. Groover, Administrative Assistant
      Contact Information

      Principal

      • Mr. Clay E. Cooley, CEO

      Customer Contact

      • Ms. Linda S. Groover, Administrative Assistant

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Blake S

      1 star

      08/19/2024

      I have been talking with a sales associate named ****** for over a week regarding a certain truck on their lot. I set an appointment for today, which is Monday at 4 oclock. I am over two hours away from this place. I confirmed my appointment the day before and even got a phone call from ****** confirming my appointment for today around 11:30. When I arrived, ****** was nowhere to be found so my son and I sat there and waited for about 25 minutes before another associate named **** came to help. **** was very pleasant. He gathered our information on the vehicle we were looking at, then got up and proceeded to go get the keys so we could take a look at it. He quickly came back and said I am so sorry but the vehicle has transmission issues and is no longer available for sale. Of course, I was not happy and asked to speak to a manager. The manager who was also disrespectful, said that theres nothing they could do. They just found out about 30 minutes ago, then shoved his foot in his mouth when he said it was having trouble Saturday whenever someone was test driving it so its up on the lift. Basically, they knew that the vehicle had issues and failed to let me know. He blamed it on the fact that the sales associate was only on the job for about a week and a half, which is ridiculous and just a poor sad excuse. Honestly, probably one of the most unprofessional and dishonest car dealerships Ive ever been to. By all means, you can go shop there if you want, but it is a complete waste of time and you should take your business elsewhere. They tried to diffuse the situation by offering me a tank of gas to get home, but after waiting another 25 minutes for someone to bring the gas key I decided just to leave. Just a heads up on my experience, this place is not worth it.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.