Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item and made sure to set my shipping address to my current address however their website is not greatly optimized for phones and it didnt register.. I know it may seem like a mistake on my end but I made sure to is it twice because the first time it crashed and Ive had this issue before so I know to make sure it doesnt happen again.. anyways it gets shipped to the wrong address and they do absolutely nothing but send me smiley faces and tel me to reach out to the postal services this whole company is a scams

  Business Response

  Date: 04/05/2025

  Hi BBB Team,
  
  
  
  Thank you for forwarding this to us!
  
  Im sorry to hear about Daniil's experience, and I completely understand how frustrating this must be.
  While our system processes shipping details as entered at checkout, we genuinely appreciate you taking the time to double-check and explain the issue you encountered. We never want any of our customers to feel unsupported, especially when dealing with delivery issues.
  
  That said, when he reached out asking what options he ha,- we did respond religiously responded as per pthe rocess to contact ****** screenshot ****************************
  
  We had advised to reach out to ***** because we no longer have control over shipping updates once the package gets handed over to them.
  
  Should there be any search ticket or claims provided to us, we could have taken a closer look regarding this concern. Anyhow, I see that a dispute has been made as well and so this will get forwarded to the bank and the bank will be the one to settle as well.  Furthermore, I also see here that his account has been canceled as requested.
  
  Thank you for hearing our side.  Have a blessed day!
  
  
  Best,
  Bullymake Review Team

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** of BullyMake is CompanaPetBrands (tried reaching them too)Purchased a 6 month subscription for these most durable pet chew on the market. Received the first order February 6. within 10 minutes 1 of the toys was destroyed and then within another 2 days the second was destroyed. BullyMake offered to warranty and provide replacements, which they did on February 18. These replacements were destroyed within hours.I contacted the company (via email as its the only way possible) to terminate my subscription and was fine if they wanted to charge me the full price for Box #1 instead of the discounted price and call it a day. BullyMake said I would have to pay for all remaining 5 Boxes if i were to terminate now or receive the next 5 boxes and then terminate. I asked what better quality products they have. these are their best products. Given that, I have no interest in throwing money down the drain and would like to cancel the subscription. Again, I have no issue going back and paying the full $45 for the first box instead of $33 (subscription price). I am not asking BullyMake to lose money on the box they sent but I surely dont want to continue receiving poor quality products for another 5 months at $33/month.I have learned my ****** and should have checked their reviews first as I am not the only one in this situation.

  Customer Answer

  Date: 02/21/2025

  Good morning,

   

  after a few more email tries, I have finally received the following to my satisfaction:

  Jacky (BULLYMAKE)
  Feb 21, 2025, 9:18?AM CST
  Hi *****,
   
  Good day!
   
  This is ***** and I am the supervisor on duty today.
   
  Please accept our sincere and unreserved apologies for any confusion this may have caused.
  More so, sorry as well to hear you were not obsessed with your box. While we want every single customer to love every single thing we know we may miss the mark ************************* hear you and I'd be happy to make an exemption from our usual policy. That said thank you for allowing us to share all options available and of course, we respect your decision. As you requested, your subscription has been canceled. 
   
  Thank you very much for choosing Bullymake, and we hope to have you rejoin us in the future!
   
  If you would like to connect with us, go back through the checkout process!
   
  It is a pleasure doing business with you and with that as always, we will be here if you need any further assistance :)
   
  Keep safe and have a pawesome day ahead. 
   
   
  With happiness,
  Jacky
  Customer Support
  ******************************
  "Tone can be
  misinterpreted
  in email.
  Please read my words
  with warmth, kindness,
  and good intentions."

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They have continued to charge me despite numerous attempts to cancel. They autorenew and do not allow you to ever finish the subscriptions saying you have to fulfil 12 boxes when they have a cancel anytime policy. They don't do refunds. I have been charged 4x the last month for no reason. The treats are the same every month just repackaged--the customer service has been horrible. They switch their words when convenient to their case. The chat feature also does not send you receipts of the many times I have spoken to someone saying they would cancel the subscription. Absolutely horrible business and customer service.

  Business Response

  Date: 04/03/2025

  Hi BBB Tea,

   

  I'm truly sorry to hear about ****** experience, and I understand how frustrating this must be. We never want our customers to feel this way, and as per checking, we did explain to her everything that she needs to know about the SUBSCRIPTION SERVICE she committed to.
  
  This was how we handled this one and made sure that she is aware of how many boxes has left and that her account will get canceled after the 12 boxes has been completed, screenshot:  ****************************

  IPlease know that her concerns are being taken seriously, and that her account has been closed out as promised. Thank you for hearing our side. God Speed. 

   

  
  Best,

  Bullymake Team

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 7 and my card was charged. As of today, January 27, two emails asking when my order would be shipped and what the status was have gone unanswered.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a dog Christmas delivery box During the checkout process, my screen was frozen, and when I completed the process and added product was added to my order, I immediately contacted thecompany. They refuse to cancel and refund me. The products were shipped. I asked to send it back for a refund. They told me that they could do that after over 20 emails. They gave me a partial refund and I asked that all future orders and subscriptions with them to be canceled. I was told they were. I was charged again this month for a monthly dog toy box. Upon receiving, I emailed them and disputed the charge with my when I reached out to them they told me that I am under a one year contract and will be continued to be billed.This is a dog toy box not any type of services for them to not have a cancellation option due to poor customer service and product is ethically. Unacceptable.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer a subscription based box and violate the new law by *** As of 2023, the ************************ (***) has finalized a "Click-to-Cancel" rule, which means companies must make it as easy for consumers to cancel a subscription as it was to sign up, essentially requiring a simple and readily accessible cancellation process on par with the sign-up process; this applies to all subscription services, including those offered by ******** or any other business with recurring payments. They make it easy to sign up for and you literally have to argue with them to cancel

  Business Response

  Date: 01/29/2025

  Hi BBB Team,
  

  Good day!

  
  Thanks for sharing this with us.
  
  We understand the urgency of the quick cancellation request and are actively working on it. While we strive to make every process seamless, tools and systems can vary across companies.
  
  That said, we sincerely apologize if our inquiry about the cancellation reason came across differently. Our intention is always to provide the best customer service by understanding any concerns or issues that may have led to the decision. This allows us to improve and assist customers effectively before closing an account.
  
  Upon reviewing his account, he was on an annual plan, which he agreed to at sign-up, committing to a year of boxes.
  Screenshot: ****************************
  
  Nonetheless, an exemption was granted, and his account has now been canceled. This case is closed.
  
  Thanks, as always, for your support!

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to cancel customer service denied me. Id like to cancel my subscription.

  Business Response

  Date: 01/29/2025

  Good day!
  
  Apologies for the delayed responsethis email was automatically closed out by the system for some reason.
  
  Upon review, the customer reached out to us only once, and after we responded, we did not receive any further communication from her.
  Screenshot: ****************************
  
  Additionally, she selected the annual plan last December, which committed her to 12 boxes (one year) and agreed to the terms and conditions. However, her payment attempts kept failing.
  Screenshot: ****************************
  
  To prevent the system from attempting to reprocess the payment, I have placed the account on hold until we hear back from the customer.
  
  Thank you!
  
  Cheers,
  Bullymake Team

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business advertises that if your pup can break our toy we will replace it. 2 months later toy is damaged and company refused to exchange. Said it was over 45 days from order.

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Bullymake in September to cancel my subscription. My dog destroys the toys and the treats upset their stomaches. They responded back would I like to continue at a discount and I didn't respond as I cancelled it, so that was final. They continued to send 2 more boxes despite the fact I sent 2 more emails to cancel. Im so annoyed the wont respond to me with a refund only a $10 refund if I keep the box I do not want. I am contacting my bank tomorrow. I despise them and have never had this experience with a subscription service. There are too many tracking numbers to include here.

  Business Response

  Date: 11/08/2024

  Hi BBB Team,

   

  Thanks for forwarding this to us and so sorry for any troubles this may have served our dear customer. 
  As I investigated what happened, we can't seem to locate the past request she had mentioned, September. These are all the correspondence we have from her, screenshot: ****************************

  If by any chance she has a copy of it, that would be very helpful.

   

  Also,we have responded to her email last October 1st, screenshot: **************************** but then we never heard back from her.

  We are extremely sorry that we waited for her response in hopes of helping.
  We always want to know if we can help with anything before we close out the account. We believe that good customer service should always try to discover why the customer was unhappy or did not want to continue so any issues or concerns can be remedied. We are so sorry if asking for the reason for cancellation, means otherwise.

   

  Anyhow, we have canceled her account as requested and since the box has been shipped, we have provided options like she can refuse or we can get her $10 should she keep the box.

  
  She can always refuse the box and once done, let us know and so we will process the refund right away, no worries.
  
  That said, this was what happened to her concern. I hope this helps. Thank you ;)
  
  Have a blessed Friday!
  
  
  Warmly,

  Bullymake Team

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted they about 4 of there toys as they have a life time warranty.we got of ****** all 4 of they .I showed them pictures.i told they that I can't find orders on amazon as we looked.we called amazon was told to do with them as it's a 3 party sell.i told them this ,but yet perceived to be rude over and over ordering me to contact amazon after I keep telling them they won't help us.i told them we never filed a claim ever with them on any of our 4 toys ,said they don't care.must show proof ok I told them u see the 4 toys it has your name on it.never filed a claim ,what more u want as ****** nor u want to back up your life time warranty as stated.i just want my toys that we payed for replaced as stated in warranty by them and *******we payed over 50 plus dollars for these 4 toys

  Business Response

  Date: 11/13/2024

  Hi BBB Team,

   

  Thanks for sending this to us!
  

  While we understand the importance of making our customers happy and issues resolve, we also have some protocols just like any other businessesl

   

  So the customer purchased our toy from ****** but can't provide a receipt. She said she reached out to ****** and is not helping but all purchases or order confirmation especially from ****** are being sent via email. Or she can also check with her bank statement, those type of information if those will be available, that will suffice and we can replace.

  If not, then of course since it is from a third party store, we are truly sorry that we can't provide any replacement at all. 
  
  Sincerely

  Bullymake Team