Complaints

This profile includes complaints for Bestway Rent To Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bestway Rent To Own has 115 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bestway Rent To Own

  2703 Telecom Pkwy Richardson, TX 75082-3554

• 

  Bestway Rent To Own

  1015 Youngstown Shopping Ctr Jeffersonvlle, IN 47130

• 

  BestWay Rent To Own

  2751 E Lexington Ave Ste 141 High Point, NC 27260

• 

  Bestway Rent to Own

  305 W Woodrow Wilson Ave Ste 7596 Jackson, MS 39213

• 

  Bestway Rent-To-Own

  2803 Virginia Ln Corinth, MS 38834

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The accounting manager sent my information out to someone else to where he use to work **** you could send me you alls email I can send it all over

  Business Response

  Date: 04/25/2025

  Good morning, have you tried calling the Regional Manager?  ***** ***** is the Regional Manager of that location and will be able to help assist you.  If you have actual proof of this, please share with either me or *****.  You're welcome to email me any proof you may have, however, if it's just in your notes, that will need to be addressed with the Regional Manager, *****. 

  **************************************************************** or ************

  Thank you,

  ******** Rief 

  Director of learning and development

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Furniture was purchased 8 months ago from best way sectional secondhand with bed bugs on it did not no but something was biting us and we discovered it was bed bugs and the manager and district manager was unprofessional and did not want to refund the money he said he wasn't going to infest his new truck with bed bugs and didn't come get the furniture

  Business Response

  Date: 04/17/2025

  Good morning!  After reviewing your account and speaking to the Store Manager and Regional Manager, this sectional was purchased 8/27/2024.  You did not make us aware of the Bed Bug issue until 2 weeks ago, which you've had the sectional for 8 months now.  If this was a Bestway issue the Bed Bugs would've been present the time of delivery and would've shown way sooner than 8 months later.  As the Store Manager stated, we cannot give your mother a refund after 8 months and hold Bestway responsible for this.  Please let me know if you have any further questions or concerns. 

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22nd, I was open to a 90 day cash purchase of a w/d. After the line of questions to my references and stopped/cancelled the order. Then they said I wasn't approved because they couldn't validate my brand new home build address. They told me to come to the store Monday with identification which I NEVER did. It took nine days to get my money back. I thought this was settled until this company placed a $3,100 open fraudulent account on my credit bureau report and will not voluntarily remove it. I've been unable to reach anyone in the corporate office. They aren't registered with BBB. I have no business with this place nor have a valid account with them. If there's a corporate representative I sure would like to talk to you. The staff is ***** and horribly rude. Next comes the police report and call to the attorney general offices.

  Business Response

  Date: 04/07/2025

  Hi, Ms. ****** processed a web order 2-22-2025 at 8:30am. We called her to explain the process, she agreed to continue with order and paid additional money to get the ** she wanted. She agreed to come in and sign agreement but also make an additional payment (because she wanted a new upgraded **) but didnt come in. We called and she didnt answer, then called back saying we asked too many questions to her references, and she would rather not do business with us because of that,requested a refund and cancelled order. At that time, her order was approved but we processed refund and returned item in the system.
  
  Since she willingly gave us,the info requested and submitted a copy of her ID and social security card along with second payment, we opened the account for her, Since the account was closed, she should see that also reflected on her credit.  
  
  I have attached a copy of money collected and refunded with dates in case you need it. 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There credit card system is taking payments and putting them back and then taking 3 payments in one week. I need to see what can be done cause this is happening a lot. I pay 174 a week so when they take 3 payments at a time its taking almost 600 at one time. I have asked for this to be fixed and it isnt getting fixed. I have accounts with the other store and this doesnt happen there. I asked for my accounts to be transferred to the other store and they are saying they cant do that either.

  Business Response

  Date: 04/04/2025

  Good afternoon!  After speaking to the Regional Manager, he has stated all is good and taken care of now.  Please let me know if there is anything else I can help assist you with. 

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2023 I paid in full at time of purchase for a prior returned couch and had it delivered the next week. I now in March of 2025 have recieved a bill. I paid for it in full the date of purchase. I don't owe them anything nor have I purchased anything else since then.

  Business Response

  Date: 03/18/2025

  Ms. ****** after reviewing your account, it looks like there was an error.  We have corrected that error on our end.  However, if this is showing on your credit report, please file a dispute with Equifax, and I will get this removed from your credit.  I am so sorry about the inconvenience, and know we are correcting this issue.  Please let me know if you have any further questions or concerns and thank you for bringing this to our attention.  

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Best way rent to own store millington Tennessee attempted a break in on my property setting off my security alarm by trying to open my front door by force. After some communication months ago the agreement was that best way was to pick up two of the items I rented the couch set and the PlayStation 5 and I was to keep the washer and dryer set and continue to pay on the rent for it. They never came to retrieve the products they wanted back on the agreed date and refused to show me ledgers of how much I had left to pay on it. All they told me was that my account was settled. They charged me over 1,000$ for the used PlayStation 5 that does not work properly whos retail value is $450 on ****** and less than $800 on ******* when faced with the agreement they have stating they would lower the price if I found a cheaper one elsewhere they did not uphold that agreement and all of the products they sent were used. They did not provide any of the products I ordered off of the website and they drafted a contract for the items they knew I didnt want. Im not even aware of how much in total Id be paying for the washer and dryer or the sectional because when I asked to see the ledger they refused to show it to me and when I asked if I could sign up for an online account to pay they refused to add the items to my online account. They also stated that I could not pay online which I know to be untrue. They drafted a letter claiming they would pursue criminal prosecution against me when they are the ones who failed to uphold contract or contact me for payment or pick up the property they had agreed to pickup on the day they agreed theyd be here and on several occasions they attempted to forcibly open my door or coax my small children into opening the door for them.

  Business Response

  Date: 03/26/2025

  We have tried several times to reach this customer from our personal phone numbers, the store phone, text and email to no response. The store associates deny the claim that they tried to force their way into her house (*******?) or did anything unethical when trying to get in contact with the customer on field visits.  
  As far as the pricing, we are a rent to own organization and all numbers are on the agreements that are explained to the customer before they sign the paperwork or receive the merchandise.  

  Please let me know if there are any further questions or concerns. 

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because:   The agreement was for $88.22/ week I was paying $100 they pushed me to get products that were in the store instead of the ones I wanted because they are too lazy to provide the customer with what they ask for. The full price charge for a PlayStation 5 was over a thousand when the retail value is less than half of that. This company did not even address my actual complaints. I have not received anything but a letter in the mail stating I could re-start my contract for $190 for the products they were supposed to get from my house. I want a new contract with product that I want not this stuff they convinced me they didnt have what I wanted in the store. They reached out to my family members more than they reached out to me had they called I would have answered. They never came to get the product, havent come back since, and they threaten by mail to send the police and charge me for theft while I was in the hospital and incapable of paying. They lack flexibility and do not allow me to pay online anymore. Paying over the phone always cost an extra $20 more than the agreed upon contract and they call it a little fee their condescension is far more catching than their correspondence although they try to make themselves out to be transparent they are liars and I walked in and wrote down exactly what the man with the milk dud looking head told me so I know for a fact that they were not transparent about the price of the product. 

  Business Response

  Date: 03/27/2025

  Ms. *****, we have tried multiple times to get in contact with you and were unable to do so.  Your voicemail is not set up to be able to leave a message.  We only contact references that you listed when we are unable to reach the customer, and in this case that is what we did.  We also send letters to the home trying to get a response from the customer, in which we attempted as well.  The price of the merchandise, your weekly payment amounts due, and any and all fee's that are due are covered before signing the Rental Agreement.  Calling in over the phone verses going into the store is no different in price.  There is a credit card fee with every credit card payment made, there are late fee's that are added onto the payments if they are late and there is also a fee for every time a Bestway *** has to make a home visit.  This is all listed on the Rental agreement that was signed by you the day of purchase.  Also as stated in my last response, as far as pricing, we are a rent to own organization and all numbers on the signed agreement are explained to the customer before it's signed.  If there were any questions or concerns, they should have been addressed then, not way after the fact.  We also covered with you the 90 days same as cash option, and that would've dropped the price down tremendously, but you exceeded the 90 days, in which after the 90 days, you are no longer offered the same as cash price. 

  As far as the merchandise you purchased, if you were not happy with it, we should have been notified of this.  Also, when payments aren't able to be made due to certain circumstances, you must communicate that with us, so we can note it on your account, in which you never notified us and that is why we did all we could to try and collect payment from you.  

  After talking to the Region Manager, in which also has tried to get in contact with you, he still hasn't been able to do so.  You are welcome to come into the store or call ***** the Region Manager to meet you at the store to go over the Rental Agreement or help you get this all sorted out.  However, until contact is made it's hard for us to help address situations when we cannot speak to the customer via phone, or in person.  Please contact us as we are happy to help and would rather help you in person or over the phone verses back and forth through the BBB.  

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/27/2020 The account was paid. and it is keep showing on my credit report as charge off

  Business Response

  Date: 03/06/2025

  Ms. Jabal, after reviewing your account, it looks like the account that was charged off is accurate according to our records.  You opened this account 11/27/2020 and it was charged off on 5/13/2023. The last payment paid towards this account was on 3/11/2023 and it was very far and in between on when payments were made prior to that date.  It is also noted in your account that you were in a car accident and weren't able to work for a while and our Store Manager worked with you on payments and as of 10/31/2022 you were still having car trouble and couldn't make payments until mid-November of 2022.  Since there weren't payments being made on time nor from 3/11/2023 to 5/13/2023, that is why your account was charged off.  However, if you have statements or a receipt showing the merchandise was paid in full from Bestway, please provide me with that, so that I can update our records.  However, as of right now, your account was charged off due to non-payment.  

  Please let me know if you have any questions or concerns, I will be happy to help any way I can. 

  Thank you,

  ******** Rief 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began a rental agreement on 01/16/25 to which i paid a down payment of $70-something dollars for. ***** the sales agent in the ******* location, agreed to same day delivery and I agreed to curbside because I appreciated the quick turn around. However, as the store approached close, I called and was told that it was actually pushed a day and we agreed to some time after 5pm but before store closed. I then waited till that time and by 5:30 heard nothing, so I called then and was told by ***** that she would load her car up after close and bring it (weird and unprofessional) but I agreed. The store closes at 6pm CST she never follows up and luckily I had her cell from her texting me an email, so I reach out after 7:45 (trying to giver her time to close the store as she requested) and she informs me that she has went home and forgot and ask to do it first thing in the morning (01/18/25) now two days after I paid my money. I reach out that morning and she tells me she about to he on the way but the store is 15 mins from me so 30 mins go by and I f/u with her. She says it will be around 4pm. I finally let her know that this is unacceptable and delivery is made at 12pm ish but i have to carry the merchandise upstairs, myself, though that was not agreed to or told to me until the delivery man takes the merch off the truck. I didnt receive copies of any documents and I asked the delivery man who had none and *** since asked store **** to no prevail. Fast forward to my payment being late by three days, them blowing me up, and store **** threatening legal action to which I offered what I had and it was rejected. I then tell them i forfeit the merch and want to return and we coordinate a time for pick up to prevent legal action and the continuation of bad business. They never arrive at the agreed time and I reach out before, at the time and after to ensure pick up and they want to reschedule. Now after threats of court cant respond decently. I have text receipts too.

  Business Response

  Date: 02/10/2025

  Goo morning!  After further review with your account and speaking to the store manager and Region manager, there has been an agreement made to start the agreement over.  So, it seems as everything has been taken care of and handled, and doesn't look like there is anything further I can do to help assist.  I'm glad that you were able to get things situated with our Store Manager and get your account squared away.  Please let me know if there is anything else I may assist you with. 

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancee was in a pinch and had just started classes for her bachelor's degree online when her laptop went out so she needed a new one quickly. With the holidays coming, and not planning to buy a new computer anytime soon we didn't have a lot of extra funds on hand. So she went online and found a Macbook Air at Best Way in ******, ** for $31.99 plus tax a week so she felt that would be the best solution until we were able to outright purchase a new one for her. So I went to their website and ordered the computer for her so I could go to the store after work. When I got to the store, there was a huge sign outside advertising a special they had on a 65 inch TV once we got through the agreement for the laptop, I mentioned the TV to the sales woman who confirmed it was for a 65 inch TV and was really pushy about me adding that item to my rental agreement with them at the same time. So I called the next morning (11/21/2024) to cancel the TV delivery the person on the phone said they canceled the TV order and I would receive the refund for the amount of the transaction that was for the tv w/10 days. I called back after not receiving the refund and was told they just applied it to rental agreement on the laptop. When I paid at the store on 11/20 it was for a full month's rental for the laptop AND TV so w/the credit it would be more than 30 days before we would be due for a payment on the laptop, the store began blowing my phone up on 12/2/2024 looking for a payment but I work the same hours they are open so I couldn't try to discuss why this was or what was going until Friday 12/6 when I called corporate. I was advised not to pay anything until district manager called me w/in ***** hrs. It is now Monday night and nobody has contacted me from the corporate office but the local store still called several times today looking for another payment. I am returning the laptop tomorrow altogether but still never received my refund for the TV I never actually got from them

  Business Response

  Date: 12/17/2024

  Mr. *********, I have reached out to the Region Manager about your concerns.  Please see the below breakdown and explanation in regard to your account with **********************. 

   I have attached the contract that Mr. ********* signed for the laptop. In addition, I have attached the pay history for Mr. ********* on the Laptop, TV, and Club program.  **************** stated he signed his agreement on the laptop on November 20,******* you can see from the payment, he paid $103.96 on the laptop agreement, $8.13 on club, and $101.74 on the TV = total of $213.83 which is the amount disputed and desired as refund. 

  
  Mr. ******** received, used and had the laptop in his possession from 11/20/24 until 12/16/24 which is the date he stated he returned it. Thats amounts to 27 days.  The weekly payment on the laptop including tax / fees = $47.96 (or $6.85 a day) So 27 days = $184.95 of which only $103.96 was paid. Thats a difference of $80.99 owed to Bestway for use of laptop.
  
  If we subtract the $101.74 Mr. ********* paid for the TV, he canceled from the $80.99 owed to Bestway for Laptop the difference would be $12.69 owed to Mr. ************************** summary 
  
  11/20/24 Mr. ********* is disputing $213.83 even though he had the laptop in his possession for 27 days. 
  
  Laptop total usage cost (27 days) = $184.95
  Laptop actual payment totals = $103.96
  Amount owed to Bestway for Laptop = $80.99
  Amount paid on TV (cancelled) $101.74
  Subtract TV payment from Laptop owed = $12.69 over paid 
  
  Bestway would be more than happy to refund Mr. ********* the $12.69 he overpaid. He is welcome to come by the local Bestway any time during normal business hours and we will refund the money in cash to him. 
  
  If there is any other information needed to help resolve this matter, please do not hesitate to contact myself,******** **** or Region Manger, **** *****. 
  
  Sincerely,
  **** Swift - Regional Manager
  ******** **** Director of Learning and Development
  Bestway 

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was pose to refund me my money on nov 20th I still havent yet to receive my refund and when I call then they say its nothing they can do because they refund me but I havent got my refund at all.

  Business Response

  Date: 12/16/2024

  Ms. *******, thank you for reaching out and notifying us of your concern.  After researching and speaking to the Regional Manager, he stated he has spoken to you in regard to the refund, and there was a miscommunication with the bank that you have been refunded from Bestway.  Please let me know if there is anything else I can help assist you with, and please know I am sorry about the inconvenience and miscommunication with the bank side of things.  Please do keep Bestway in mind for future purchases/rentals.  

  Thank you,

  ******** ****

  Director of Learning and Development