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Find a Location

RISE Power has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RISE Power

      681 N Plano Rd STE 121 Richardson, TX 75081-2909

      BBB Accredited Business

    Business ProfileforRISE Power

    Solar Energy Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/11/2019

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    A one-stop bilingual shop Solar Panel Installer located in four states across the United States. From marketing, customer service, permitting, loan partnerships, and sales, we do everything in-house.

    Products & Services

    We are a local full-service solar sales, installation, maintenance and servicing company. We also partner with companies who lack an installation crew and have a need for installers, removal and reinstallations, panel maintenance in addition to installing our own projects. We help with Tesla, Enphase, QCells, Hanwha, and most types of Solar equipment.

    Business Details

    Location of This Business
    681 N Plano Rd STE 121, Richardson, TX 75081-2909
    BBB File Opened:
    6/14/2018
    Years in Business:
    7
    Business Started:
    4/19/2017
    Business Started Locally:
    4/19/2017
    Business Incorporated:
    4/19/2017
    Accredited Since:
    2/11/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Alternate Business Name
    • RISE Power, LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Business Management
    • Mr. Ben Bryner, COO/LLC Managing Member
    • Mr. Adam Harper, CEO/LLC Managing Member
    Contact Information

    Principal

    • Mr. Ben Bryner, COO/LLC Managing Member
    • Mr. Adam Harper, CEO/LLC Managing Member

    Customer Contact

    • Mr. Ben Bryner, COO/LLC Managing Member
    • Mr. Adam Harper, CEO/LLC Managing Member

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Entered a contract on 12/13/23 to have solar panels installed, tried to cancel on 12/26/23, representative *********************** told us if we didn't cancel he would agree to give us six months of solar panel lease payments free at a cost of $1452. The panels were installed 12/28/23 and we were told the check would arrive 5-7 business days later. We contacted him on five different occasions regarding the check with differing reasons on his part regarding why it had not arrived, the last contact was on 2/26/24 which he didn't respond to. I got online to print out a copy of the Solar Installation Agreement which has an addendum regarding the payment of $1452 for the six months of free lease payments and the online copy has no addendum, the only copy I have with that addendum is the one he sent me via text. I would like for the company to honor that addendum. My husband and I would have cancelled our agreement with Rise Power if he had not offered to pay for the first six months of lease payments, it's our opinion that he never intended to honor that contract, that it was added after we signed. We feel that the company should be liable for the amount owed us regardless of **************** deception. We don't want any legal action taken, we just want them to do what they agreed to do. The lease amount we have to pay is $242.13 per month in addition to whatever electric bill payment we might have.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elva R

    1 star

    06/03/2024

    DO NOT SIGN WITH RISE POWER!!!Initially I went through issues with even becoming a customer. I asked a lot of questions and it felt like the sales rep harassed me for the next 2 months to get solar which was something I wanted to do but had other projects to complete like my roof and A/C. Initially my roof was fine enough to get the panels but that roof had some years on it and with all the storms, damage was inevitable. It was one of the topics the sales rep and I talked about. The sales rep assured me they can remove them at no cost - mind you I asked several times for clarification! I still held off. Finally 3 months in they sent a regional manager and I followed through with installing and still had a lot of hesitation. I gave a good review too but it wasn't long before I realized that review would come back to haunt me.Now that I'm having my roof finally repaired (15 months after solar install because I also got my AC unit replaced first ) - I'm told it will cost me $6k to remove the panels. I'm out of pocket with the roof and now I'm told since insurance isn't covering it I'll have to pay that amount to remove the panels to get my roof repaired. The roofers won't touch my roof without them being taken off and now I'm in a situation and about to ruin my credit because I will have to default on the loan because I won't be paying for panels I can't use because I can't afford to put them back on! Of course Rise Power doesn't care they got their money! These solar panels aren't that great and with insurance companies denying claims that means any time you have a roofing issue you will have to pay for the removal of the panels and the cost of a new roof! This is something that Rise Power really needed to be transparent about because that would have sealed the deal for me that panels were NOT for me at this time. I'm sooo disappointed and frustrated

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