Business ProfileforCox Communications

My fianc called cox communications on 6/15 about a non working internet router. We were given a day and time to head to our place monday timeslot 3-5pm. The next morning while on property we found a wire connected to the main power line with a warning label to immediately contact our cable provider to get it handled. Our lives could have been at risk, I work in electrical and this is a huge deal, the safety of my family was pushed aside. When we called to update them about the situation we were told they could send someone out 6/16, no one came or contacted us so we called again. We were then told someone could not come out today now but would come from 8-10 time slot on 6/17. No one came or called to that either. Someone did come for our original appointment time but our safety should never have been put in danger. I call *** to ask why all that happened and was told there is not even a record of anyone having those other times. On top of that I was told there is no emergency number, none of the teams have a direct link, and after getting promised a manger would reach out to us to solve the issue in 24 to 48 hours they still did not reach out. I am reaching out to solve this matter, I want a response from *** explaining why we were promised and rescheduled so much, we want all cost of our services to be void for the time we had no internet, we would like a formal apology and a plan from *** on how they plan to fix this and handle it differently in the future. No one should fear their life being in danger and having no one reach out, after us the customer doing so over 12 times totaling over 4 hours just on the phone.