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Business Profile

Watch Dealers

Watch Station International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Dealers.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Fossil smart watch, February 2024 and it never worked. I do admit I did not start using the watch right away. After I finally started to use the watch and, after being on the phone and chat with Fossil support, they could not help me. Thinking this is a reasonable ask, in April 2024, I asked for a replacement (********), but found out they are no longer are selling Smartwatches. Next, I asked for refund or credit, but even though I am only 30 days past the due date for refunds (30-day limit). This policy makes no sense for electronic Smartwatches or defective products. So, I am left with a non-working watch. I would be happy with any other manual watch - just one that tells time.

    Business Response

    Date: 01/17/2025

    We have contacted the customer and are awaiting a response.

  • Initial Complaint

    Date:11/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I try to place orders with them however for the last year they block my orders. When I call them they say its a credit card issue but I know its not. I have several credit cards with plenty of credit and use them daily

    Business Response

    Date: 12/05/2024

    We have contacted the customer and resolved the complaint.

    Customer Answer

    Date: 12/05/2024

    I am rejecting this response because:   

    watch station/Fossil actively blocked me from being able to purchase on their website.  mind you i do purchase a lot and they never had any issue with me.  their advice of going to a local store or busying on amazon is just a way to ignore the matter   their prices online are much better than the prices in the store or amazon   the correct solution will be on their part to remove their block from my name/email/address/ip address etch 

     

    Thanks,

     

    Business Response

    Date: 12/09/2024

    After review of their previous cases with us we do see a pattern in which they will state that they do not receive an order and then ask for a replacement. This is why they are on our blocked list and cannot be removed. We have contacted customer reviews and ******************** ****** to see what next steps can be taken to stop the complaints from this customer. Thank you!

    Customer Answer

    Date: 12/09/2024

    I am rejecting this response because:   

    That is a very cheap shot on their part.  over the last 10 years i placed hundreds of orders with them (usually 5 watches per orders)  and yes some orders came short and i called them... however i even made them aware that this is an issue they have in their warehouse.  the reason i know that its an issue -most likely and employee in their warehouse- is because all their orders come with a packing list except the orders that i had issues that i received less than i orders did NOT have the packing list in it.  so instead of taking action internally they punish me.  i am sure that now they will come up with some other story   

     

    Thanks,

     

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fossil Watch has refused to replace a dead battery on my $300 watch. Fossil Watch has refused to sell me a replacement battery so that I can have it installed by a repair shop Fossil Watch Repair has refused to repair the watch for me even at my own expense Fossil Watch has refused to provide me information on where I can purchase a replacement battery for the watch so that I can at my own expense have in it replaced

    Business Response

    Date: 09/04/2024

    Hello,

     

    Thank you for this information! We will reach to the customer via email to find a solution to them. 

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a watch online from Fossil for my wife's birthday on March 5th her birthday was March 15th. Unfortunately, it is not the watch she wanted. We traveled ******** for a ski trip, and we just returned and attempted to exchange the watch, however I was informed by Fossil there is no exchange policy past 30 days, and we are 4 days past. I am now stuck with a watch we do not want.They also informed me there is no return policy. Im not looking for anything special just to exchange the watch for the one my wife wants. Fossil should be more flexible if they intend to remain in business.

    Business Response

    Date: 04/18/2024

    We have contacted the customer and are awaiting a response.

    Customer Answer

    Date: 04/18/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern: This complaint is in regard to online order# WSUS00565870 Watch was returned and received by WS via Fed-ex using the pre-paid shipping label provided to me. I have communicated via chat with Watch Station inquiring about my refund, the **************** rep with whom I communicated with the assured me item had been received and a refund would process, it has not. I reached out again, the second customer service representative was of no help. I would like a refund in the amount of $754.49 for the item I returned. The chat sessions are in their system, and will provide the information I was given about receiving my refund. RMA WSUS00565870

    Business Response

    Date: 02/07/2024

    We have contacted the customer and resolved the complaint.

    Customer Answer

    Date: 02/07/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:11/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot place orders on the website currently, and the reason is unclear. I could make purchases before, but after multiple calls, the customer service is uncertain about the issue. Based on my findings, it appears Ive been blacklisted without a clear reason. Please remove me from the blacklist so that I can continue ordering items.

    Business Response

    Date: 11/30/2023

    We have contacted the customer and resolved the complaint to satisfaction.

    Customer Answer

    Date: 11/30/2023

    I am rejecting this response because it did not the issue or was not addressed 

    Business Response

    Date: 12/01/2023

    We have reached out to the customer to provide further solutions to the complaint at hand.

    Customer Answer

    Date: 12/01/2023

    I am rejecting this response because:  I am having the same issue. I am unable to place orders on their website. Kindly ask them to take my address  off the blacklist. I do not believe a **************** rep can help. Either reach out to a Manager or somebody in credit/payments department. Thanks 

    Customer Answer

    Date: 01/18/2024

    Im unsure what additional clarification youre seeking. As stated before, I cannot make purchases on watchstation.com due to my address being blacklisted.

    Business Response

    Date: 01/31/2024

    We have reached out to the customer to provide further solutions to the complaint at hand.

    Business Response

    Date: 01/31/2024

    We have contacted the customer and resolved the complaint to satisfaction.

    Customer Answer

    Date: 02/02/2024

    My issue has been resolved. Thank you so much.

    Customer Answer

    Date: 02/02/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Replaced *********************** watch battery and broke the stem on July 10, 2023. My options to purchase a watch at 50% or call ***********************. I have been taking my watches there over 7 years. I only noticed it when I tried to change the time for fall. Never thought to check the watches.

    Business Response

    Date: 11/29/2023

    We have reached out to the customer to provide further solutions to the complaint at hand and are currently working with them to help find a solution regarding their repair. 

    Customer Answer

    Date: 11/29/2023

    I don't expect WatchStation to provide any response/ support to me for their negligence.  They should have done so up front.  I have already paid CDN$69 to *** for my watch to be sent to ******, ***** for repair at an additional cost.

    I will spread the word about their establishment and will not be supporting their business any longer.

    Customer Answer

    Date: 12/04/2023

    I am rejecting this response because:   

    I don't expect WatchStation to provide any response/ support to me for their negligence.  They should have done so up front.  I have already paid CDN$69 to *** for my watch to be sent to ******, ***** for repair at an additional cost.

    I will spread the word about their establishment and will not be supporting their business any longer.

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a smart watch for Christmas two years ago and have had several issues and now it won't stay charged for more than four hours. I Sent it in to be repaired and it was sent back saying ot had a bad module and they no longer have them to fix the watch. I know the didn't only make enough for the watches sold, which means this has been a issue in the past and have had to replace them in the past.I iask for a call and replacement. None of those have occurred. I was promised follow up from three people. Nothing.

    Business Response

    Date: 08/18/2023

    We have reached out to the customer to provide further solutions to the complaint at hand.

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online through the website on Jun 20, 2023 order ref #WSCA00082738. It shipped via ***** and was scheduled for delivery by Jun 28, 2023. kept showing as will be delivered soon, but ***** lost it at ******* warehouse. I reached out to the reps that it has been 4 days over the scheduled date already, but i kept hearing that delays happen and it will turn out soon. July 6th on follow up with ***** for two days, they reported that they had lost the package and told me to report to the sender. All this process which i did with ***** needed to be done by watchstation but i guess they don't care where the customer's shipment is as long as they got paid. Regardless, reached out to watchstation regarding the issue and a new order was created on July 9 with Ref# PUREWAL07092023. The order was set to be shipped in 3 business days and a tracking number was to be emailed to me once the order was shipped, on following up, kept hearing could be a delay, wait until monday latest in case of no updates from Watch station. This is the 6th business day after the replacement order placement, still no updates about the product if it shipped or not. The worst communication and online customer service i have ever seen from a company. This order was for my fiance's birthday which was literally 15 days ago from today. Would never place order with Watch station ever again and would definitely spread awareness to everyone linked to me to totally avoid the company with such a poor customer service.

    Business Response

    Date: 07/25/2023

    We have reached out to the customer regarding the issue at hand and are working with them to reach a solution. 

  • Initial Complaint

    Date:09/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding Watch Station Online Order # WSUSXXXXXXXX I ordered 15 Items from WatchStation.com, as I have been doing for the last 15 years. When I added the items on the cart, there was no error on the UI that I have more than 10 items in the cart, as per their so-called policy of 10 items per customer/per day, no where during the shopping process. So, if they would have given an Error on the cart while finalizing the order like " You have more than items in the cart, please remove few items to complete the order, or your order will not be processed" . Instead they let me buy all the items and completed the Order and gave me an # Order Number. Next morning they sent me an email that my order is cancelled due to a Policy as mentioned above and my whole 2 + hours worth of shopping and adding things on the cart went down the drain. I spoke to the Customer Service and they explained the same thing like a broken record, and said I can again submit a new order with less than 10 items, but unfortunately they blocked me or flagged something in their system, that I couldn't submit another new order after several tries , and next morning the sale is over. I want to make sure that these businesses who doesn't really give any sort of importance for their old and returning customers should be flagged on Better Business Bureau for malpractices and misleading consumers in more ways than one, as it ended up a colossal waste of time for both myself and them.

    Business Response

    Date: 11/07/2022

    Business Response /* (1000, 5, 2022/09/13) */ Customer has been contacted, and we are awaiting reply.

Watch Station International is NOT a BBB Accredited Business.

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