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Business Profile

Online Retailer

XGEAR101.COM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order some merchandise from this website. On January 10th. On January ******************************************************************* the website. After a week I checked, and the tracking number was still awaiting item. So I checked the website policy on shipping. It did mention that just because you receive a tracking number does not mean the item shipped, and that it can take one to five days for the item to ship from different manufacturers. I waited a few more days. My status is still the same. I decided to reach out to the company there is no customer service number so I use the email on the website ******************* it has been a few days now and I still have not heard any reply back from this company. Im just looking to figure out whats going on with the item or receive a refund from my item.

    Business Response

    Date: 01/25/2024

    You package did ship, there is an issue with **** in ******* as seen here: ***********************************************************************************************************************************************************************

     

    They are working on getting everything sorted and moved to the next hub. I do apologize about this delay as I know it can be an inconvenience, hopefully **** gets your package scanned and moving to its destination.

XGEAR101.COM is NOT a BBB Accredited Business.

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