Business ProfileforL & W Appliance Repair

Whirlpool extended warranty program initially sent this company to diagnose my washer issue in August, the end of my warranty. L&W said it was the motherboard. It was repaired under my warranty six weeks later. I was in the hospital at the time and then rehabilitation therefore my son met them and gave them access to the machine. I came home late October and and attempted to use the washer. It was not workingit. I reported this to ***** within the 30 days service guarantee. The customer service representative, ***** informed me that this was a separate issue so they was not going to guarantee their work therefore it was gonna cost me an additional $250. I cannot understand why I am responsible for the wrong diagnosis. Had the washer been I Repaired it correctly the first time I would not be dealing with this I would have no problem keeping mine dishwasher had not been used so the first attempt to use the washer it was not working which means they never repaired it correctly. My complaint is had they diagnosed and repaired my washer correctly the first time I would not have had to pay for this service I am better off purchasing a new washer and I promise I will not Maytag nor whirlpool and definitely not from this establishment. Beware!In response to this response from *****, no sir it was not over The 30 day period. I informed **** that the extended warranty service advised me to call you because I was still within the 30 day guarantee period. Thats what I was told that you all guaranteed your work for 30 days. The day of original report so by the time I called them and called you people it had not been 30 days between the two repair times when I called you all had already been out a second time so it was a couple of weeks not over ************************************************************************************* that there was two different diagnoses well I wasnt the one making the diagnosis yes yall came out and diagnosed it one time then the second time you diagnose I never told whirlpool that it did not power up it was doing the same thing I turn it on its dark did it turned off it was giving me error messages when your technicians came out they couldnt resolve the issue so they called a one 800 number and somebody walked him through it over the phone so I told ****** that obviously they did not know what the issue was it first thing was not qualified to diagnose it so it was diagnosed wrong the first time the first time and the second time they called for assistance so no I did not have confidence in the repair people in the technicians obviously I was right. Thank shod gor Technology! ***************** Integrity and Confidence in service is everything in business! Next time make sure your lies cannot be contradicted by facts and truth for the world to see!

Whirlpool did send over a concession ticket the end of August for a Maytag washer that had no powder. We were not able to diagnose it till 9/16 due to your schedule. We found your power cord was damaged and when the cord went it surged your main control. We were able to install those two parts on 10/11/2021. We ran diagnostics with ******** here he witnessed the unit going though testing with no other error codes present. On 11/5/2021 we received a cash call ticket from Whirlpool. We went out and found that the lid lock was now shorted. The office spoke with ******** about how Whirlpool is not covering the cost of the new part the is needed. He stated he would pay for the part and labor to install. When we called to set up install of part is when the office spoke with you. We tried to come up with a solution that would be fair for both parties. You even you stated Whirlpool would not cover any portion of the repair now. We offered a full refund or partial where you just paid for part. No matter which way we tried you were not happy. At that point is when we decided the best course of action would be to refund so you can move forward. We mailed out a full refund check out the next day.