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Business Profile

Online Retailer

Tailored Athlete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried on a tshirt for literally a minute and I didnt like the fit so I started a return. The item shipped 12/31/24 and was delivered on 01/02/25. It took them two weeks to contact me to wrongfully accuse me of leaving a smell and stain on the tshirt and denying my return. This company is doing whatever it can to deny my request for a refund.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 shirts from tailored athlete. They arrived and the fit was small, I sent them back. They only refunded me for 3 out of the e 4 shirts saying that I wore one, when I did not. I tried the one shirt on and found that their sizing was small. They said there was a stain on the shirt and sent me a picture. The image they provided clearly shows a shirt that must have been defected with some short of small ***** **** on it. They told me since I didnt report it damaged upon receiving the shirt they wouldnt refund me. I clearly wasnt aware the shirt was damaged, tried it on and saw that it fit small and sent all the shirts back. The other three were not even opened.

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a shirt that didnt fit about 2 months ago was told to send it back and the company would send me a larger size. I sent it back and NEVER received my larger shirt!!

    Customer Answer

    Date: 08/14/2024

    Tailored athlete did respond to me, finally, and provided me with a refund for the shirt. So the issue has been resolved. Thanks for your assistance! 

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased clothing that are not the quality shown. The pockets are all sewn shut. Was denied exchanged/refund after weeks of the refusing to respond to my messages.

    Business Response

    Date: 06/21/2024

    The customer has never returned the order. He was upset we do not provide return labels. We are still waiting to receive the items so we can refund the customer.

    Customer Answer

    Date: 06/21/2024

    I am rejecting this response because:   

    They only offered resolution after reporting them to the BBB. I can not afford to ship back the pants for a refund.

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #****** placed on 5/2 says it was delivered via a courier service called OnTrac. OnTrac says it was delivered but the package was not received at our residence. There isn't a photo of delivery either. Company will not refund the money due to the courier saying it was delivered.

    Business Response

    Date: 06/21/2024

    The customer received a replacement order TAUS104040 delivered on 05/10/2024 10:57 A.M. You can see from our interaction that he was satisfied at the end.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company advertises easy returns but when you return the item they will claim the item was returned in a way that violates the returns policy and not give you a refund. I returned multiple items, exactly as they came from the company, and they claimed I returned them not in original packaging. This is a tailored clothing store so for one item they claimed it was stained, it definitely was not. They know what to tell the credit card company to win a dispute so the company gets your money and the merchandise back. Online reviews from Trust Pilot show they are doing this to a lot of people. Also they block you on social media if you say anything about this, so you cant even warn others.

    Business Response

    Date: 06/21/2024

    The customers product was returned damaged which breaches our returns policy which states products must be returned in the original packaging with the tags attached and in a resellable condition. Items that do not meet these requirements are not eligible. Their was a small stain on the cuff of the shirt and as this was not brought to our attention upon receiving the item nor within their return reason or feedback we are unable to deem this as a faulty upon receiving.

    Customer Answer

    Date: 06/21/2024

    I am rejecting this response because:   ************ uses the excuse that the items were damaged to refuse refunds. They do it very often and you can see this pattern based on online reviews. If you look at the stain they say was on the shirt, the stain is obviously something a customer would have never seen if the item arrived this way. A reputable company not scamming customers would have issued a refund, but because their standard practice is to deny refunds their either used a pencil to create the stain themselves or they just used a different shirt. Either way customers need to know and be on the lookout for this behavior. This is the whole reason for bringing this claim to the BBB. They need to be aware of these predatory practices. 

    Also, multiple items were returned. They only stated damage to one item. When asked why the others were not refunded either, they claimed they were not returned in original packaging. That also is a lie because 1/2 the items were never even tried on. ************ continues to do this to customers based on online reviews and needs to be stopped. 

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online clothing company Tailored Athlete refuses to refund me for clothes I ordered that did not fit and that I quickly returned back to them in perfect condition within their original shipping bag. Scammers!

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I purchased clothing from Tailored Athlete and have followed up with them four times about a return and when I will be reimbursed. They have yet to respond to me and this if frustrating. They don't have a phone number listed online to call, and the only way to contact them is by submitting a message on their website (tailoredathlete.com). The address I listed for them is where I was directed to return my clothing, but I am unsure if this is their headquarters as no information is listed on their page. I told them in my last two outreach attempts that I would be contacting the BBB if I didn't hear back, so I've given them fair warning. I just want to be reimbursed for the clothing I returned on time. My order number is below. ORDER TAUS84092 Thanks,*****

Tailored Athlete is NOT a BBB Accredited Business.

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