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Business Profile

Plumber

Sunrise Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sunrise Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunrise Plumbing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 7th, 2023, Sunrise Plumbing was contracted to detect a leak at my home on Rockwall, TX. for the sum of $300. After about 30 min. they said they had found the leak, it was in my garage they would have to jack-hammer under the concrete, and it would cost $6,330 to fix the leak.

      Sunrise Plumbing also said they were a certified leak detection company and would provide a report of the findings from the leak detection service that I paid $300 for, but I never received anything.

      I declined due to the high cost, and called another plumber to get a second opinion. When the new plumber came out, they found the leak, it was NOT where Sunrise Plumbing said it was, so the leak detection service was inaccurate.

      The new plumbing company was able to fix the lead in a few hours for $720 avoiding any structural damage to my garage, no jack-hammering was ever needed.

      I contacted Sunrise Plumbing to request a refund because the lead detection was inaccurate, they will not respond. This is an obvious example of exploitation.

      Business Response

      Date: 02/28/2023

      We disagree with these statements. We are a professional plumbing company with a long proven track record on leak detections. We don't give refunds based on another companies work performed.

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday, September 15th I called them and setup an appointment for their plumber to show up on Monday September 19th, my wife was able to come home from work to meet them there, we both explained to the plumber that the toilet was leaking water, he first tried to charge over $350.00 because honestly they had gotten away with over charging us in the past, the plumber replaced a rubber gasket at the bottom of the tank, but I came home that same night to a still leaking toilet, leaking in the same spot as before, so I called them the very next morning Tuesday 20th, the toilet leaked for the rest of the week, I called them 5 more times after that, leaving 2 messages with the manager, I believe his name was ********, and they never tried to contact me, I have since just replaced the toilet myself and fixed the issue, but I really want my money back from them. I feel like this company price gauges and takes advantage of people that might not understand the costs of these fixes. Please help me get my money back.

      Business Response

      Date: 12/27/2022

      Business Response /* (1000, 5, 2022/10/05) */
      Hello. I am sorry that you had this expericence with us. We will be happy to refund your money. We kindly ask that you will take down all the social posts you posted online regarding our company. We do not practice dishonesty, that would go against our core faith beleifs. Blessings.


      Consumer Response /* (2000, 7, 2022/10/09) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I am happy if they follow through with their word on giving me my money back honestly i'm skeptical, I paid cash, I will be waiting for that check then I will follow through with my wnd of the bargain


      Consumer Response /* (3000, 12, 2022/10/13) */
      I am being blown off by this company, I don't think they ever had any intention of giving ke my money back, I still have yet to recieve anything, bad business.


      Consumer Response /* (2000, 15, 2022/10/22) */
      Sunrise Plumbing did send me a check, I just received a a check from them, thank you, I will now take down any Negative Social Media posts.

    Sunrise Plumbing is BBB Accredited.

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