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Find a Location

Ironside Computers Inc has 1 locations, listed below.

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    Business ProfileforIronside Computers Inc

    Computer Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2713 Meister Pl Ste 200, Round Rock, TX 78664-2533
    BBB File Opened:
    12/7/2023
    Years in Business:
    12
    Business Started:
    10/11/2011
    Business Incorporated:
    3/1/2021
    Type of Entity:
    Corporation
    Business Management
    • Mr. Robert T Apice, Owner
    Contact Information

    Principal

    • Mr. Robert T Apice, Owner

    Customer Contact

    • Mr. Robert T Apice, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We purchased a $7400 computer from ironside Oct 2021. It has a three year warranty. The computer started leaking at the fitting points of the water coolant system. My son caught the leaks as it happened no water damage anywhere, he was going to fix it himself, he is 21 and he builds computers. He put some lock tight on a small leaking areas. I looked to see if the computer was under warranty. It was So, I reached out to ironside computers. I explained the whole situation and the fact he put lock tight on a few of the leaking areas and sent them photos of the computer. They assured me that was fine and did not void the warranty. After speaking with them they sent me a shipping fee of which I paid and sent the computer in its own box, wrapped in another layer of packing and another box to make sure it would arrive safely The day we sent the computer he was using it to downloaded his important information off of it onto his build. We have proof with time stamps that is generated automatically. There was no leaks when we sent it and the water was drained They never contacted me that they received the computer so I called them. They said yes they have it and started working on it. Another three weeks go by and I call again and they say no worries everything is great they are waiting on the part to arrive from china. In the mean while I get an email asking for the windows password for the computer so I give it to them. Im assuming its done by now Another 2 weeks and I call them, now the whole situation has changed. They state they want us to pay $1000 or more to get it back. And that doesnt get it back as it was sent, he states with cheap parts and it may or may not be working I explained it was working fine when we sent it. Now, they state the warranty was void because of the locktite which they knew about or I wouldnt have sent it. And the computer was working or they wouldnt have needed the password. They say it needs a whole new build? We need help please.
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Naomi H

    1 star

    12/01/2023

    We bought a $7400 computer. It was under a 3 year warranty. The tubes connectors cracked. The computer was working fine. So, I called them and they said no problem its under warranty just send it in. So we paid for shipping. They have had it over a month, no contact to us at all, except when I call them and wait on hold. So a month in they say because we put a drop of glue on the cracked screws that they gave us three choices of which I added herefor a leak!!!It worked perfectly before they got it!!!!! This is the purchase #******November 30, 2021RMA$7,467.61 This is their response. They currently have the computer. I may need a lawyer.Thank You, and let me know if you have any questions. Option #1: Full Hardline Repair $650 for Hardline parts $680 for GPU $120 for 2Hrs labor Total: $1,450 Option #2: AIO Replacement $240 for Kraken 360mm AIO $680 for GPU $60 for labor Total: $980 Option #3: Return/No Repair Work stops as is, partway through hardline removal returned with no further charge ******************************* **************** ******************** Monday to Friday

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