We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Dell Financial Services Limited

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Dell Financial Services Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dell Financial Services Limited has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DFS sold my account to a separate lender with little to no heads up. I attempted to pay off my account before the switch but DFS disabled the login credentials for their site before the sale of my account. I've tried on numerous occasions to pay off the account but their system is set up in such a way that reaching a human through the automated system is impossible because the system literally says "Goodbye" and end the call. My credit scores went from the low 700's to low 500's because I am barred from paying off my account. Not only do I demand access to my account so that I can FINALLY pay it off but I demand that **** Financial contacts all three credit departments and informs them of their false reporting.

      Business Response

      Date: 03/20/2024

      We are ************* and ********************** We received the correspondence you sent to the Better Business Bureau and appreciate you taking the time to let us know you have concerns. Once our investigation is complete, we will mail a response letter directly to you that contains our findings.

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have inaccurate items on my credit report that you disputed and you never get the results within 30 days.

      Business Response

      Date: 04/27/2023

      DFS has reviewed the complaint of ************************* and have thoughtfully prepared the attached response in hopes of addressing all of her concerns. Please do not hesitate to contact us should the BBB or ************** need further clarification. 

      Thank you, 
      Dell Financial Services

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against **** Financial Services for their unethical practices. I had an account with **** ******************************************* that was terminated due to their unilateral decision to terminate my automatic payment while I was deployed on active duty without permission. As a submariner, I was outside of communication areas for extended periods of time, which made it impossible for me to monitor my account.Despite my efforts to resume payment upon my return, **** Financial Services did not respond to my requests. Instead, they sold my debt to a collections agency without waiting the requisite time and without any notice to me.As a member of the Armed Forces, I expect companies to understand and abide by the Servicemembers Civil Relief Act (SCRA) and the protections it affords to those serving our country. **** Financial Services' actions not only violated SCRA, but also disregarded my service to our nation.I demand that **** Financial Services take immediate corrective action to remedy this situation, including removing any negative credit reporting related to this account. I also request that **** Financial Services provide an explanation for their actions and assurance that they will not engage in such practices in the future.Thank you for your attention to this matter.

      Business Response

      Date: 04/27/2023

      DFS has reviewed the complaint of ***************** and have thoughtfully prepared the attached response in hopes of addressing all of his concerns. Please do not hesitate to contact us should the BBB or Mr. **** need further clarification. 

      Thank you, 
      Dell Financial Services

      Customer Answer

      Date: 05/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************

    Dell Financial Services Limited is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.