Business ProfileforEagle Transmission

I took my 2013 **** Taurus to your shop for an evaluation/diagnostic on 09/18/2022. I was advised that the transmission needed to be rebuilt. I spent 5 thousand dollars on a rebuild. On the day I dropped it off, we had a discussion about how I had just spent 6 thousand on a brand new engine and that I was in a really tight spot financially especially since I was having transmission problems. I was told by you, ***** that you all were a company that was trustworthy and reliable. Your website and your words made me feel comfortable. Your reviews were top notch. I felt like I was in the right place with the right people taking care of my vehicle. When I picked up my car on 09/01/2022 my check engine light was on. I went inside to let you know. You ran the codes and told me to drive it. You cleared the codes and I took off. Right away I noticed some noises that I called you as I left. I told you that it didn't seem right and you sounded upset and told me you didn't know. I told you I would send you a video. I sent the video and NO response. I took the car home and my husband found something was loose underneath and was able to tighten it up. Easy fix, no problem. My check engine light was still on. My husband has a tool that shows the codes and saw it was a sensor that was coming up. Simple fix, no problem, we changed the sensor. The light was still on. I took it to a mechanic who said I was looking at a wiring issue which they couldn't really say exactly until they get in there which was going to take about 4 hours of labor. It ended up being a cut wire. They knew I had just had my transmission done and said it was probably done at the transmission place but could not put it in writing. Realistically, with all of the hands that were in my car, from the 3 mechanics we took it to, the engine repair, and the transmission I didn't think I had any grounds to say where this happened. I let them fix it and that was that. Another $350 out of pocket. It was time to go back