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Business Profile

Small Engine Repair

J & F Repair Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/24/22 we were referred by manufacturer EGO lawnmower to take the machine to J&F repair services. Today, we were told 3 different stories from j&f; 1) claim was filed with EGO to replace entire machine but that they take 2-1/2 months to respond. 2) problem is EGO, they don't respond and we are no longer representing them. 3) we will be filing a claim to completely replace the machine. So claim has not been filed in 4 weeks. We've received so many different stories that we aren't sure what they are doing to actually fix the lawnmower.

    Business Response

    Date: 12/12/2022

    Business Response /* (1000, 7, 2022/10/11) */ Customers & Customers wife was told that it takes warranty 4 weeks. If we have to order parts, it takes longer. Customer was very upset because of her HOA. Customer did not even have her product registered which takes even longer. Customer came in and she was very aggressive to my 19-year-old employee and brought her to tears. She thought she was going to attacker her physically. The customer walked in the back of the shop for employees only and our employee had to get her. I as one of the owners called her. We were down the street for an appointment. We told her she would get a replacement. She threatened that she would call the BBB. I told her that we do not have anything to do with how long warranty takes. We no longer service EGO because of the time it takes. Customer received a replacement and I texted her as soon as the email came in after 9pm. Customer never responded.

J & F Repair Services, Inc. is NOT a BBB Accredited Business.

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