ComplaintsforCowboys Air Conditioning & Heating
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have trying to get my promised refund from this business. They are engaging in deceptive business practices and do not deliver on what they say they are going to do. The ** **** has not returned my calls going on 3+weeks. They did not complete any work to my satisfaction and was told I would get a refund of $2300 but have not received full refund.Business response
01/03/2023
Good Morning we have already issue the customer a full refund the customer is asking for an additional refund on a separate invoiceCustomer response
01/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My AC unit broke and need a motor and they came and said they could get it fixed in no time. I applied for one of their time of credit and was approved. I was charged the same amount of money for the replacement of the motor as if I changed the entire unit. They charged the motor about 6-8 ago. I have been trying to call them every other day to come and complete the job and they told me yes and it never happened. Yesterday I spoke to someone and again someone was coming but they were going to be late, I said ok but no one showed up again. Please help *************************** US Army retiredBusiness response
08/08/2022
Good afternoon sir we on behalf of cowboys ac apologize for the inconvenience we will get this matter fix ASAP
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
13111 Lookout Ridge
San Antonio, TX 78233
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
14 total complaints in the last 3 years.
10 complaints closed in the last 12 months.