Business ProfileforFriedrich Air Conditioning, LLC

I purchased 2 new Friedrich air condition units at a price of $1,760.25 on May 1, **************************** my home on May 7, 2022 and were both used during that summer. The following summer when we tried to use the units, both units no longer cooled. The first unit did not cool when we tried to use it for the first time that summer in June, 2023, the second unit stopped cooling later that summer in August, 2023. I reached out to the manufacturer each time and was told I needed to have a diagnostic report from one of their authorized technicians at a cost to me of $129.26 for the first unit and $161.85 for the second unit. Each time I was told the unit(s) were unrepairable and Friedrich shipped new units to my home. I then had to pay additionally to have both of the units reinstalled thru the wall. The larger replacement unit was only used 2 times and was working fine until I tried to use the unit this summer (July 2024) as I was expecting guests and wanted their bedroom to be cooled. Much to my dismay the unit did not blow cold air. Now a week later the smaller unit that was replaced in September 2023 has also stopped blowing cold air.It is quite apparent that Friedrich is aware of substantial defects in the air condition units they are selling and they are continuing to sell units that they know are going to fail within a short period of time. While they provide a warranty for their air conditioners, they require the consumer to shoulder hefty diagnostic and reinstallation fees and they are sending knowingly defective replacement units. This practice is unfair and unconscionable.