We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Chase Hill Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    09/06/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I moved into this apartment around Oct of 2023. I was out of state for 3 months and came back July4th. When I opened the door I saw the entire apartment had black mold. So I made a claim with my renter's insurance and also spoke to management. ****************** has settled that I was not at fault since the pipes from upstairs apt had leaked water which came down through my ceiling and walls. I signed a Lease Termination which also states that I am not responsible for the damages and that my deposit will be refunded in 30 days. I had just also paid my rent for the month which I should get back since my lease terminated on 7/8/24. It is now September and I have called at least 20times left 5 messages with the secretary (I think her name is *******) that I would like ****** ******* who is the manager to get back to me and tell me what is delaying the r3turn of my deposit as well as my rent for the month of July. No one gets back to me and I have not received my $500 deposit nor my $965.00 rent payment. PLEASE help me get my money back or I will have to try to take them to small claims court.

  • Initial Complaint

    03/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    Have been paying for pest control services for the past 7 months and cannot get the ***** issue resolved. I caught the "pest control services" guy, marking my apartment as "sprayed" with my ring camera. I put a note on my door letting him know my dog was not there, and the barking comes from the apartment next to mine. He was going to walk away when I spoke to him over the ring camera, then he changed his tune. But he only goes in for a minute, so not sure what he is treating? He is sure to leave a card that proves he was there, but so what? I have informed management over and over and nothing changes. I am told to buy my own pesticides, but then why am I paying for services as well?

    Business response

    03/08/2024

    I have received the compliant and acknowledge the issue at hand. We will be reaching out to resident regarding this matter 

    Customer response

    03/13/2024

    Complaint: 21387346

    I am rejecting this response because:

    as you can see, their pest control does absolutely nothing. If I had not caught him on my ring camera, he would have marked my apartment as treated and left and even when he does go in, he doesn't treat anything.  Those two photos above of roaches came out while I was making dinner. There is an obvious infestation and when I have contacted the office to fix this, I was told by the receptionist I should try Boric acid.  I am tired of trying to take care of these on my own.  There is a reason I pay for pest control monthly. So the office reaching out to me rectifies what exactly?  Nothing. They are way more than aware. I have submitted 9 requests to treat the roaches. I included a snip of these requests


    Regards,

    *******************

  • Initial Complaint

    09/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Currently both of our toilets have not been flushing. We filed an emergency maintenance request via the answering service on 9/12/22 at 8:39am. Maintenance responded at 10am stating we needed two new toilets and would get back later that day. By end of day there was no update so we called the office and they said they would reach out to maintenance and follow up with us 9/13/22. 9/13/22 We were told the bid was put in and was waiting for acceptance to replace the toilets. It is now after 5pm on 9/14/22 and the toilets are starting to smell in our bedroom as well as our childs bedroom. Our other issue is our lease renewal. Per our terms and instructions you are to notify them wether you are renewing your lease or moving out 60 days prior to your lease expiration and they would provide us with the paperwork to do so. Our lease was set to end 9/9/22. 07/1/22 rolled around and we havent received any paperwork we called the office for an update. We did inform them we wanted to renew our lease and they said they would get us the paperwork any day now. Another week rolled by and we still hadnt received anything so we called again. I was informed it would be worked on and sent over and even though we were now under 60 days it would still be okay. 08/08/2022 we finally received the form. ***************** said we could send it through the portal and they would process our additional paperwork. The form was filled out and sent same day 8/8/22 with a response and confirmation of receiving on 8/10/2022. We have followed up weekly to get renewal and the answers we get is Ill get it to you tomorrow and Ill work on it right now and still have not received anything as of 9/14/2022. Because the lease has not been renewed we are accruing fees on our online portal that will continue to accrue until the office finally complets the paperwork. Unfortunately I am starting to think we are not the only tenants going through this and want to file this complaint for help

    Business response

    09/26/2022

    Both commodes were replaced on 9/15/22 resolving her service requests.  A lease renewal was signed by the resident on 9/23/22 with a start date of 9/8/22 without any month-to-month fees being assessed.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 46

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

15801 Chase Hill Blvd Ofc

San Antonio, TX 78256-1036

Visit Website
(210) 699-0288

Customer Complaints Summary

3 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.