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Business Profile

Apartments

Villa Espada Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancel my lease and take it off my record. I have not been able to move in and I signed the lease on 3/31

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved to this apartment complex on Sept 2021 and everything was great, office personnel were friendly and very attentive, it was when they changed management and personnel that everything went down hill. For the whole month of July Ive been calling the office and gone to the office personally to complain about the ** not working especially on these triple digits degree type of weather and nothing gets resolved. Idk if the maintenance workers are certified to do these type of work but they dont really do anything to fix the problem they just come and check inside the apartment to see what they can do and get it to work again, they go outside and put free on like 2-3x when an ac doesnt need that much free on in a short period of time. Until this day ** still having trouble with my ** not working, they have a maintenance emergency inbox as to when you call the apartment complex and even at that they dont attend to the emergency calls until its time for them to come back to work, can you imagine how many other tenants ** isnt working and they have children. Im having to report this issue 2-3x a week. Even at that their office hours temporarily changed to 9am-3pm and theres hardly anyone there at the office, theyre either out sick or they leave before 3pm. This is ridiculous for an apartment complex Ive even asked for a number on the main owners of the property and the lady manager of the office gave me an email cause she said they dont have a number and Ive emailed them on Monday and still no response, not sure if I was given the right email address or not. My light bill come out to almost $300 and for what my ** hasnt been working. I hope this matter gets resolved quick just like they want theyre rent paid on the due date cause if not you get a fee added on really quick too for not paying your rent on time! Thank you for your time and patience on this complaint.

    Business Response

    Date: 08/04/2022

    Under the name provided the unit has not placed a work order for the ac. Last work order in system is from February 1st. Resident are to place work orders through the online portal. Since July the office has been short staffed from 3 people to 1. Once the written work order is placed in the system the issue will be addressed. In compliance with section 26 of lease. 

    Customer Answer

    Date: 08/15/2022

    Complaint: 17610634

    I am rejecting this response because: Ive been here at these apartment complex for a year and I would always go in person or call it in if anything was wrong. What ***** fails to mention is that Ive been going to the office every single time to report the problem and no one was hardly there at the office or they would leave early or no one would go to work, no one would ever answer the phone at the office and they do have a maintenance emergency mailbox when you call the apartment office and they would never respond to those calls so what makes you think that they would respond to a work order online. 

    Regards,

    *********************************

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2021 we submitted a work order for our dishwasher to be fixed. According to the picture provided it has been completed but it hasnt been completed. Same with the soap dish on our shower wall. In May 2022, I reached out to the leasing office to get information on the renewal of my lease and they told me I had to wait until the following month to receive the information about renewal. Here comes June 2022 and we never received the renewal information. I called everyday the last week of June. I left voicemails and received no response. July 2nd 2022 I went to the office at 4pm to get a filter for my AC and have my apartment put on the list for pest control and the office was closed. I called everyday after that and no answer. I left voicemails again and no response. Then a notice was posted on the office door that the new office hours were Monday through Friday 9am to 3pm and closed Saturday and Sunday. During these times the office door remains locked and the phone never gets answered. I left work early and went to the office today July 19th at 2:22pm and the office was closed! It is super unprofessional the way things are being handled or should I say not being handled.

Villa Espada Apartments is NOT a BBB Accredited Business.

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