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          Business Profile

          Auto Body Repair and Painting

          Southwest Paint and Body

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Auto Body Repair and Painting.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/31/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My vehicle was repaired there in 2022 after an accident with an uninsured driver where I ended up paying this shop out of pocket $4000 to repair my 2016 4Runner. Part of that repair was replacing the front bumper. In June of ************************************** the front right fender, as part of this repair at a different shop, they had to remove the bumper to inspect for damage. When they tried removing the bumper they found out it was glued in place with some sort of epoxy.Here is a statement from the other shop: Hello **********. As per our conversation here are some photos that were taken at the time of drop off and what was found during tear down. As you can see in the drop off photos 3/7 there is no physical damage to the front bumper but it does need to be removed in order to replace the fender. In the following images you can see that there is a glue material that is on the fender and the bumper bracket. In closer observation in photos ***** you can see the substance closer after speaking with the tech it was determine that the glue substance is actually panel bond. A material used when attaching bed sides on a truck bed or when replacing a outer door panel skin. In photo 28 the tech brought it to my attention that there were clips missing that is used to secure the upper part of the bumper to the upper retainer brace.Southwest Paint and Body, ******* an estimator and **** a General Manager have refused to cover the cost of replacing my bumper and repainting it the correct way since it had to be ripped off of my car because it was glued in place.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 33

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          12500 Nacogdoches Rd

          San Antonio, TX 78217

          (210) 650-3010

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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