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Business Profile

Auto Repairs

Cavender Collision

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11-21-24 TO 1-10-Subject: ***************************************************** Dear Cavendar Collision Center,I am writing to express my dissatisfaction with the recent service provided on my vehicle, a 2020 Chevrolet Impala,at your facility on November 2024- the present. I had specifically arranged for MY CAR to be carried out, anticipating a professional and competent standard of work, as previously expressed in several of our verbal conversation .Unfortunately, the outcome has been profoundly disappointing. Not only was the issue not resolved, but the workmanship displayed lacked the professional standards your establishment prides itself on. Furthermore, I found the communication during this process inadequate, as my inquiries about the progress and status of the repair were not appropriately addressed. One of your servicemen even had the audacity to call the police on me when I expressed my dissatisfaction with the final product being presented. He stated I wasraising my voice.This experience not only caused inconvenience but also led to additional expenses for further repairs elsewhere. I believe that as a customer, my expectations for quality service and professionalism were not met.I am seeking a resolution to this matter, and I would appreciate it if you could review my case and suggest a viable solution. I look forward to your prompt response and a resolution to my concerns.Thank you for your attention to this matter.Sincerely,******** ****** ************ One of the office personnel even had the audacity to call the police on me when I expressed my dissatisfaction with the final product being presented. He stated I wasraising my voice.

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