ComplaintsforUSAA Federal Savings Bank
Bank
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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
100% disabled and rarely more than 30 miles from home (*****). Yesterday 3 airline tickets (MidEast, *******, ETC), an energy charge, ** trial, etc were charged back to back on my credit card. I disputed as soon as I received notice via email, same day. The largest charge (***********) is a gas utility company in **********. I am OVER FOUR hours away and only use electricity. However, this charge went from pending to posted today after being disputed yesterday. My credit card has charges which prevent purchases for small business, as I use that credit card. The policy of paying the thieves and punishing a 20+ year account holder is reprehensible at its face. I did not establish an account 20+ years ago to wait and fraud them out of what looks to be $1,500. It would be a horrible return on investment in addition to being a theft crime. Perhaps on its face the airline tickets could require further investigation, but there's no way a utility company hundreds of miles away has business with me, especially when I don't use even the type of product they have.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The matter is simple. **** is prohibiting me from accessing my account and is refusing to even discuss my account with me on the phone. **** touts their service to current and former military members and they've been very good to me for decades, dating back to my early days on active duty. However, now they are doing a huge disservice to me. I explained that I am a *** employee and that I work in a building where mobile phones are prohibited. However, they claim that the ONLY means to authenticate my identity is through my mobile phone. This is absurd. I had **** for years before I even owned a mobile phone and possibly even while I had to deposit physical paychecks. It's just outrageous that they won't even discuss my own account with me without going through the mobile app or my phone. Today I forgot my wallet and phone at home and only took my badge and federal credentials to enter the building at work. So the idea of taking two hours to drive home just to appease this ridiculous requirement is, well... ridiculous.Business response
09/18/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view; however, we have provided the attached response from ****.Initial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with USAA Federal Savings Bank that is being reported as opened on 2.13.2018, for $40,998. This debt was charged off in 2019 and transferred several collection agencies since then. The information that **** is reporting is falseBusiness response
09/17/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns,we are unable to post a specific reply here for public view; however, we have provided the attached response from ****.Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I fell victim to two multi-layered scam operations run by someone who pretended to be ********************* which involved me making deposits for a total amount of ****** USD from my USAA account to fraudulent investment firm.Business response
09/12/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view; however, we have provided the attached response from USAA.
Respectfully,
USAA Federal Savings BankInitial Complaint
09/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon a recent review of my credit files I found a collection I don't recognize as belonging to me for USAA Federal Savings Bank. I have no contract for any collections agency at this present time. I've requested evidence of an original contract pertaining to this collections and have not received any original contract to date.Business response
09/20/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns,we are unable to post a specific reply here for public view; however, we have provided the attached response from ****.Initial Complaint
09/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
**** filed two fraudulent disputes that I didnt agree with and when I called them about it they refused to help correct the situation. The first dispute was about a $39.95 charge that I recognized and called **** asking for the dispute to be cancelled and to reverse the payment back to the company (******) and they have yet to do so. Second dispute I called to address with them was a Directv charge that I didnt authorize and cancelled my old card and got a new one but somehow **** authorized the charge for $122.00 and some change even after changing debit cards and USAA let the charge go through again when clearly it had a new card and they wouldnt reverse charge saying that they cant help me. How can a company file a charge when he person cancelled the old and got a new one?? **** is the one committing fraud by letting ******* receive a payment they werent authorized to getBusiness response
09/16/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns,we are unable to post a specific reply here for public view; however, we have provided the attached response from ****.Initial Complaint
09/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
USAA Federal Savings Bank has Confirmed Fraud Waste and ****************************** Indemnity by **** *********** Investigator on March 3, 2022 *********************************** 25 Times By Telephone Contact and Secure Email To Terminate All Unauthorized Criminal USAA Visa Credit ************************ Bank Member Advocate Investigator Will *** Provide Written Disclosures For Identity Theft That Since 2020 This Is A BBB F Rating For ********* in Obstruction of Justice with *** in *********** Texas And Telephone Criminal Investigation with *** Las Vegas Agent ******* in Criminal Identity Theft and Fraud with Case Number Filed with CFPB in ************* ( An *** Whistleblower Investigation With ********* and *******************Business response
09/16/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns,we are unable to post a specific reply here for public view; however, we have provided the attached response from ****.Initial Complaint
09/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Was scammed by a business that was using cash app and when I went to dispute the charge, the bank won't investigate the issue at hand and said there is nothing they can do. So out 500 dollars.Business response
09/19/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view; however, we have provided the attached response from ****.Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My checking account was closed and locked by ****. This is fine, however my VA Disability and SS checks for September were deposited into this account. While I did get a letter of my account closure in early August, it was too late to change accounts for the VA and SS. Regardless, the account being closed, the deposits should have been rejected. Regardless, I called **** to transfer my money to my Son's **** account and they refused. The money is locked until October. I have bills and other things to pay and this is unacceptable. I would like my money transferred to my son's account.Business response
09/16/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view; however, we have provided the attached response from USAA.
Respectfully,
USAA Federal Savings BankInitial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked an accommodation in ****** in June. The day of arrival I attempted to gain access to the accommodation. I had no communication from the owner and was forced to pay for a separate accommodation last minute. The owner refused to refund my money. I submitted a fraud complaint with *******. They originally refunded me the money. However 2 months later they withdrew the money from my account and have refused to look into it again.Business response
09/17/2024
Thank you for forwarding this inquiry to our office. Member concerns are important to us, and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view; however, we have provided the attached response from ****.
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Customer Complaints Summary
1,054 total complaints in the last 3 years.
481 complaints closed in the last 12 months.