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Business Profile

Building Contractors

Aurum Builds, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April 2022, I hired ************************** to purchase and install a fiberglass shell swimming pool. I gave him $18,000 because he requested several draws for down payments: shell, concrete, workers. His communication began to disappear rather quickly after receiving the money. He claims to have had health and personal excuses when he would rarely respond to my texts or phone calls. He disappeared entirely and won't respond to any of my attempts at communicating. I even tried contacting ***** through his employee that i found on ********* but ***** sent a threatening text that he considers it slander that I reached out to his employee. I asked ***** for the name of the pool company so I could pay the balance of the shell and have another company install it. He couldn't produce the name or a receipt for it. I also called SCP pool supplies and was told that he never placed an order. To date, I have a large hole in my backyard rendering my yard unusable, and he also damaged my hot tub. There's large amounts debris and equipment he left: concrete forms, wheel ******, pvc pipes, and large mounds of fill dirt that was supposed to be hauled off. I saw that there are several complaints against him on this site. He is currently operating under MXCAVATIONS rather than AURUM BUILDS. I do not recommend him, nor do I condone any of his poor work ethic and quality of work. Communication is non-existent.

Aurum Builds, LLC is NOT a BBB Accredited Business.

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