Business ProfileforApex Smart Home

Subject: Apex Smart Home Deceptive Business Practice APEX SMART HOME ****************************************** Phone: ************ Email: ************************************************* On September 5, 2023 - **** from Apex Smart Home talked to my tenants at ************************************************* about home security services. They agreed to the terms, service commenced and they paid Apex Smart Home directly.My involvement with Apex Smart Home representative **** came about when I contacted the company to remove the security system they had installed in my property without authorization. They claimed that the previous tenant had procured the services. I had built-in security cameras and a control pad. Apex Smart Home had interfered with the infracture and replaced my security with theirs. Upon talking to ****, he begged that I allow him to talk to my new tenants to offer security services. I was hesitant but eventually gave his contact to my tenants with a caution that I thought his services were more costly than Xfinity and such. My lease agreement does not require tenants to get security services, they do it of their own accord. After all, I had built-in security that was compromised by Apex Smart Home. My tenants called **** and he informed me shortly after that they had accepted his services. I was very adamant and clear that their dealings not be associated with me. **** proceeded to sell me landlord *** security coverage. The coverage would only be applicable during vacancies (similar to utility *** services). All was good. The tenants paid for his services until they stopped. I started receiving calls from Apex Smart Home billing about unpaid invoices. My tenants were still living in the property with no problems. Apex Smart Home billing demanded that I talk to my tenants to pay them. I told them I was not their debt collector. They continued with harassing calls and emails claiming that I am the landlord, therefore, I owe them. Trust was broken.