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Business Profile

Car Dealers

Ferrari of San Antonio

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hi, my name is *****************, I purchased a preowned 2015 Ferrari 458 in December 2016. I have been frustrated by the sticky buttons, the side panels of display screen and the top of the steering column, and pretty much anywhere they used the soft touch material. I notified the dealership the problems with the car shortly after my purchase. They down play the issues any said they are aware the problems as a lot of owns have the same problems and assured me that its not going to be bad. Right now, those areas are so sticky the fingers can get to stuck on it, that include the buttons for the turn signals, AC and Radio. I have contact the dealership numerous time and even spoke to the gentlemen from Ferrari of North America, they pretty much gave me the runaround, offer no real solution. I was told that it will cost me up to $10,000 to have these problems fixed. Please help to resolve the problems, as a reputable company should stand behind their product and not to mislead their customer. Thank you very much!

    Business response

    07/21/2022

    ******* purchased a pre-owned 2015 Ferrari ********** from Ferrari of San Antonio As is without any warranty from the dealership level or without any extended warranty program.  The first mention on record of the Sticky button complaint from the customer was on 06/16/2021 during an annual service visit.  At this time the vehicle was over 4 years out of warranty and a repair quote was present to the customer.  The customer has requested the dealership cover these expenses and or the factory and has been unsatisfied with the outcome of his efforts.  We have offered to purchase back the vehicle from the customer at market value and have offered discounted pricing to complete the repair however the customer has stated he will only be satisfied with the repairs being completed at no cost. 

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BBB Rating & Accreditation

A+

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Years in Business: 13

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

19302 IH-10 W, Frontage Rd

San Antonio, TX 78257

Visit Website
(210) 477-3800

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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