ComplaintsforAccount Services

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account Services is charging my checking account for $1,124.51 for the past three months. We did not authorize or sign up for any payments. This is fraudulent. We are not past due with any bills or third parties.ACCOUNT SERVICES EBILL PMTS ************************ ******* **********

  

  Business response

  07/03/2024

  This complaint is being lodged against the wrong company.  I have checked our database and have no one with this consumer's name or address or phone number.  I also found nothing matching the numbers *************** provided with the payments.  There are many companies and departments that use our name or something similar that are completely unaffiliated with our office.  I recommend she contact her bank and begin there, they can identify where the money is being transferred to, but it is not being drafted by us.  Please remove this erroneous complaint from our file.  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have told them to remove my number from their system as a "point of contact" for someone else that I never consented to. Constantly receiving calls from them, filed FCC complaint against the number I'm receiving calls from. The last time I told them to remove my number the person on the other line said "Never." This is harassment and is unacceptable.

  

  Business response

  06/24/2024

  This complaint is being lodged against the wrong company. We have never called this number nor *********************.   We dialed the ************ number ********************* provided in his complaint and it does NOT ring into our office. It is not one of our numbers.  There are several businesses that use our name or something similar, or use it as part of their Caller ID.  However we have no affiliation with those other companies.  Please remove this complaint from our record.

  Customer response

  07/06/2024

  Complaint: 21857877
  
  I am rejecting this response because:

  This was the company name I was given, and when I searched the headquarters your company is the one that I found. I've worked in debt collections before and I know these companies have no problems lying about their harassment calls and rude demeanor. You have the resources to track this information down, I do not. If you want to resolve the issue, find out who they really work for and get me that information. I'll gladly consider the issue resolved after that. 
  
  Regards,
  
  *******************************

  

  Business response

  07/11/2024

  Although we have no obligation to this individual, he is not a customer of ours nor have we never attempted to reach him, I will try to provide some assistance.  I again called the number he provided - ************ and it now says is "unallocated".  I don't know what that means, but it is not one of our numbers and has never been one of our numbers.  Despite his accusations, we have no relationship with this other company nor control over their activities!  If he receives anymore calls from them, he needs to do a better job identifying who they are than just getting a name.  As I mentioned previously, there are several companies that use our name or something similar, or use it as the name of a department or on their caller ID.  We have no affiliation with them.  We established our company name 54 years ago and apparently several businesses like it or like to use it - that is not our fault.  They are not our responsibility.  I trust this brings this investigation to a close.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for the debt to Account Services. I have not nor have I conducted any business with Account Services. I do not have a contract with this company.They have not provided me with an original contract per my request.

  

  Business response

  06/11/2024

  Our office has received 6 accounts on ********************* over that last 6+ years, all from So Texas Radiology Group.  All communications with *************, either verbally or in writing, have referenced the Original Creditor as So Texas Radiology Group.  To address any potential disputes, we will mail validation of all 6 accounts.  One of the 6 accounts, with a balance of $560.00, was reported to the credit bureaus by our office on 12/19/2018.  This account was placed with us on 9/05/2018 and services were rendered to ************* from 6/21/2018 - 6/25/2018.  Once the account is paid, it will be deleted from the credit bureaus.  

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications, I do not have a contract with Account Services **** they did not provide me with the original contract as I requested.

  

  Business response

  05/21/2024

  On 06/05/2023, our office received a past due account for $1,225.00 from So Tx Radiology Imaging for services provided to *********************************** on 02/18/2023.  Shortly after receiving the account, a payment of $100 was applied, bringing *********************** balance to $1,125.00.  Despite numerous attempts to reach ******************* by mail, phone and text, no response was ever received.  We reported the account to the credit bureaus on 2/21/2024.  This BBB complaint is our first notification that ******************* questioned the account. Contrary to *********************** complaint, this debt has nothing to do with "charter communications".  We are in the process of mailing itemization of the charges to *******************.  With his file# - ***********, ******************* can pay online at www.payasci.com.   Once the debt has been paid in full, we will have the item deleted from the credit bureaus. 

  Customer response

  05/22/2024

  Complaint: 21707571
  
  I am rejecting this response because: I did not receive any text or calls about this bill from a 3rd party. I have since paid off this bill to the original business where i had the procedure since i could not find any information for this collection agency. I was also in the process of moving when i had the original paperwork from the *** and unfortunately didn't have it available. 
  

  I would really appreciate this being taken off the credit report being that i had no contract with the collection agency and debt has been paid off.

  
  Regards,
  
  ***********************************

  

  Business response

  05/28/2024

  As stated in our original response, we made several attempts to reach ******************* after his past due account was placed with our office for collection in June 2023, including approximately 23 telephone attempts, 13 texts and 3 notices.  The address and phone number we had on file matched those in his complaint.  Last week we mailed ******************* an itemization of the Feb 18, 2023 charges, a copy of his signed verification form, and a copy of his drivers license as proof of the charges.  Today we received notification from the medical provider that ******************* recently paid his account.  As stated in our original response, now that the account has been paid, we are sending deletion instructions to all three credit bureaus.  It can take the credit bureaus up to 30 days to update their records.  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 12 ***************************** fcu,I do not have a contract with account services,they did not provide me with the original contract I requested

  

  Business response

  01/30/2024

  On Sept 23, 2022, our office was retained by ***************************** ******************** (RBFCU) to collect a balance of $3851.48 owed by *************************** for an Overdraft Account.  We have made multiple attempts to locate and/or reach *************** by mail and by phone and have received no response until this BBB complaint.  The account was reported to the credit bureaus on Nov 23, 2022.  In response to this complaint, we obtained and forwarded to *************** 1) copies of bank statements, 2) copies of seven checks (all greater than $1,000) from the same individual all dated in Aug 2023 that *************** deposited into his account and were subsequently returned as unlocated account, 3) a copy of ******************* ***** Drivers License, and 4) a copy of his Social Security Card.  Our credit bureau listing will remain.  We encourage *************** to contact our office at ************ to discuss and resolve his account.     

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with South Texas Radiology Imaging. I don't have a contract with Account Services. They did not provide me with the original contract as required.

  

  Business response

  01/30/2024

  Our office received a past due account from So ** Radiology Imaging on ***************************** (aka ***********************) on Dec 20,2021 for $540.24 for services rendered on Sept 9, 2021.  This was the remaining balance after insurance had been filed and all payments/adjustments had been posted.  We spoke with ****** several times and was told she was unable to make payment due to financial difficulties.  No mention of any dispute was ever made until this BBB complaint.  The account was eventually reported to the credit bureaus as delinquent, using the social security number and date of birth provided to the client by *************  The credit bureaus all show the name ****************************  The address and phone number provided by ****** are the same as those in this complaint.  In response to this complaint, we have sent ****** a copy of her signed demographic verification form, an itemization of the services, a statement of the account, and a copy of her ***** Drivers License.  Once the debt is paid, the account will be deleted from the credit bureaus.  She may contact our office at ************ or go online to www.payasci.com to pay.     

  Customer response

  01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with AIRROSTI REHAB CENTER. I do not have a contract with ACCOUNT SERVICES.They did not provide me with the original contract as I requested.

  

  Business response

  12/13/2023

  On 8/07/2023, our office received a past due account from ********************* on ************************* residing at ****************************************************  Both address and phone number provided by Airrosti are the same as are listed in this complaint.  Since then, multiple notices, phone calls and even texts were sent to the address and phone number resulting in no response.  This complaint is our first communication from **************  Due to the lack of response, we reported *************************' account to the credit bureaus.  Based on their internal matching, the credit bureaus placed this on *************************' credit report.  Our records also indicate that ************************* is also known as ********************************  Upon receipt of this BBB dispute, we sent deletion instructions to the credit bureaus pending receipt of account verification information from our client.  We have confirmed that our listing was deleted from the credit bureaus.  Upon receipt of account verification documents from Airrosti, we will forward those to **************  ************* may then contact us at ********************* if he has any other questions.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ***** ************* I do not have a contract with Account Services Colls. They did not provide me with the original contract as I requested.

  

  Business response

  10/02/2023

  Our office was retained by ****************** to assist in collecting a past due account on ************************  We were assigned the account on 9/28/2021 with a balance of $2,988.00 for services rendered in December 2018.  We made many attempts to reach **************** via mail and phone calls, plus sent notification on 10/29/2021 that the account would be reported to the credit bureaus if unpaid.  We spoke with **************** on 10/28/2021 and again on 8/10/2022 and were never advised of a dispute nor issue with the account.  This complaint was our first notification of any dispute.  In response, we obtained and forwarded to **************** an itemization of the charges along with an authorization form hand written and signed by ****************. On the form, **************** listed the same address as is on this BBB complaint and provided the social security number which was used to report the account to the credit bureaus.  Since the account was placed with us, we received notification from ************ of adjustments totaling $2880 and leaving a balance owed of $108.00.  As a result of the dispute, we deleted our credit bureau listing pending receipt and forwarding of itemization to the consumer.  **************** can call our office at ************ to pay the $108.00 balance or pay online at www.payasci.com.  He will need his file # ***********.    

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  July 22nd, 2023 *********************** ***************************************************************** Account Services Collections *********************************************************************** RE: Account # (**************)To Whom It May ********** sending you this letter upon the advice of my attorney who has also received a copy of this notice. At this time, *** not retained him in this matter, but I reserve the right to do so in the future. Be advised this is not a refusal to pay, but a notice that your claim for $215.20 is disputed and validation is requested. Under the Fair Debt collection Practices Act (FDCPA), I have the right to request validation of the debt you say I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt.This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to 15 USC ****g Sec. 809 (b) of the ****** I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.At this time, I will also inform you that if your offices have or continue to report invalidated information to any of the three major credit bureaus (Equifax, *********************** this action might constitute fraud under both federal and state laws. Due to this fact, if any negative **** is found or continues to report on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following: Violation of the Fair Debt Collection Practices Act and Defamation of Character.I am sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with the *** and other state or federal agencies. If your offices are able to provide the proper documentation as requested in the following declaration, I will require 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with legal counsel for suit. This includes any listing of any information to a credit-reporting repository that could be inaccurate or invalidated. If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.It would be advisable that you and your client assure that your records are in order before I am forced to take legal action. CREDITOR/DEBT COLLECTOR DECLARATION Please provide the following: Agreement with your client that grants you the authority to collect on this alleged debt. Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor. Any insurance claims been made by any creditor regarding this account. Any Judgments obtained by any creditor regarding this account. Name and address of alleged creditor. Name on file of alleged debtor. Alleged account number. Address on file for alleged debtor. Amount of alleged debt. Date this alleged debt became payable. Date of original charge off or delinquency. Verification that this debt was assigned or sold to collector. Complete accounting of alleged debt. Commission for debt collector if collection efforts are successful.Please provide the name and address of the bonding agent for Account Services Collections in case legal action becomes necessary. Your claim cannot and WILL NOT be considered if any portion of the above is not completed and returned with copies of all requested documents. This is a request for validation made pursuant to the Fair Debt Collection Practices Act. Please allow 30 days for processing after I receive this information back. Best Regards,*********************** cc ************************

  

  Business response

  08/01/2023

  On 6/19/23, our office received a delinquent account for collections on *********************** in ******, ** for $215.20.  The account was placed by *************** for veterinary services provided to his dachshund on 1/12/22.  The 16 year old female dog was brought in in respiratory distress by the owner at approximately 7:39pm.  Sadly the owner decided it best to have the dog euthanized.  The balance is the remaining portion for those services.   After unsuccessful attempts by the pet hospital to recover the monies owed to them, they forwarded the account to our office.  Our initial notice to ************* was sent on 6/20/23.  It contained the account number referenced in the complaint. Besides our initial notice, we have been unable to reach *************; this complaint is our first response.  None of our communications or attempts to reach ************* contained any mention of credit bureau reporting and we have not reported this debt to any credit bureaus at this time.  We have requested and are forwarding ************* an itemization of the services provided and debt owed.  If ************* has any questions about this debt, he is encouraged to call our office manager, ***** at *********************.  Should ************* secure legal representation regarding this matter, that information can be mailed to us or given verbally to our office & we will contact them directly.  

• Initial Complaint

  12/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ACCOUNT SERVICES/SEMINOLE MEMORIAL, Pursuant Regulation F, 12 CFR ****, 15 USC **** I have exercised my specified remedy and sent you on 11/23/2022 a notice of debt validation.You ACCOUNT SERVICES have violated my Rights pursuant 12 CFR ****.34(c).You Failed to provide all the required documentation as per my request under the new rule Regulation F and Validation of debt.The law is explicitly clear ignorance of the law is no excuse. Your 30 day debt validation period has ended and you FAILED TO PROVIDE ALL REQIUED validation Information AS PER THE *** 12 CFR ****.34(c) Validation information. Pursuant to paragraph (a)(1) of this section, a debt collector must provide the following validation information.All collection activities on this Alleged Debt that you failed to provide validation within the 30 day period allowed by Federal law Pursuant 12 CFR ****.34(c) Must be DELETED Immediately.Account number: E48720E133****

  

  Business response

  01/05/2023

  On May 13, 2021, our office received an account on ************************* from ***************** for $2,156.91 for services provided to ************************* on May 19, 2019.  Prior to placement, the hospital sent statements and spoke to ****************  No dispute was mentioned then.  Our office mailed our initial notice on May 14, 2021 advising *************** of the account and providing his right to dispute the account within 30 days.  After that, messages were left and another notice was sent on June 14, 2021 advising *************** that the account would be reported to the credit bureaus if not paid.  On June 30, 2021, we reported ******************* account to the credit bureaus.  In July 2021, we spoke to *************** and he requested a discount.  A discount was provided but no payment was received.  Again, no mention of a dispute. Our efforts to reach *************** continued, however no response was received until we received a letter of dispute on November 29, 2022.  At the same time we received a dispute filed with the credit bureaus.  ******************* account was placed on hold, his request was forwarded onto the hospital and our credit bureau listing was deleted pending the hospital's response.  We have confirmed with all three credit bureaus that our listing is still deleted.  On December 13, 2022, validation of the debt, including an itemized bill, was sent to *************** at the address on the account and listed in the credit bureau dispute.  In response to this BBB complaint, the itemized bill was sent again, this time to the address listed on this complaint.  We have also requested a copy of the consent form he signed and will forward that when received.  Meanwhile, the account remains on hold and our credit bureau listing deleted.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩