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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid a collection balance in full on April 15, 2022. I paid the full amount of 334.00$. The company will not remove the collection from my credit report. I have disputed the collection with TransUnion several times and neither company will remove it. I can provide a bank statement showing the amount taken from my account, along with an emailed receipt from Account Services.
Business response
05/03/2022
Our office received a past due account on ************************* on July 24, 2019 for $334.32. Notification was mailed to *************** the following day informing her of the debt and that it would be reported to the credit bureaus if not paid. The account was not paid and it was reported to the credit bureaus on Sept 11, 2019. Several attempts we made to reach *************** however we received no response until a dispute she filed with the credit bureaus on Sept 5, 2021. On Sept 28, 2021 we sent validation of the account to ***************. On April 20, 2022 we received an online payment for $334.00. As a result, we have sent notification that even though a small balance remained, the account had been paid. As required, we have updated our credit bureau listing to show paid, but are unable to delete it.Customer response
05/04/2022
Complaint: 17129195
I am rejecting this response because: I never received any notification that there was a remaining balance, nor are the credit bureaus reflecting my payment. The only letter I ever received of a balance said ******. I want this removed from my credit report immediately.
Regards,
*************************Initial Complaint
12/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.Business response
12/21/2021
On June 8, 2021, our office received an account for $93.00 on ******************************* from our Medical Services provider client for services rendered to ********************* on 12/25/2020. This balance is the remaining amount due after *********************' insurance payments and adjustments had been posted. Our initial notice was sent to the same address as is on the complaint on June 9, 2021 advising ********************* of the account and that it would be reported to the credit bureaus if it remain unpaid. Several unsuccessful attempts were made to reach ********************* and we reported his account to the credit bureaus on July 28, 2021. This complaint is our first indication that ********************* had any dispute of the account. We temporarily removed our credit bureau listing while we obtained documentation from our client. In response to the complaint, we've sent ********************* itemization of the charges as well as the ***** Drivers License he provided and a copy of his signature. Now that validation of the debt has been provided, ********************* must pay the balance by January 15, 2022 or we will re-report his account to the credit bureaus. Payment may be made online at www.payasci.com or by calling our office at ********************* and speaking to the office manager. Thank you.
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Customer Complaints Summary
13 total complaints in the last 3 years.
9 complaints closed in the last 12 months.