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Business Profile

Dental Surgery

Dr. Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Surgery.

Complaints

This profile includes complaints for Dr. Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dr. Dental has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dr. Dental

      10842 Potranco Rd Ste 115 San Antonio, TX 78251-3346

    • Dr. Dental

      17101 La Cantera Pkwy Ste 122 San Antonio, TX 78256

    • Dr. Dental

      8725 Marbach Rd Ste 201 San Antonio, TX 78227-2378

    • Dr. Dental

      19450 Mcdonald St Ste 101 Lytle, TX 78052-3649

    • Dr. Dental

      9708 Business Parkway Helotes, TX 78023

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a senior disabled due I had cancer God heal me price the Lord ***********************!! I went with this doctor to get an estimate. They asked me if I want to do the work and I say no very clear and left the office, same day they sent to my insurance and collect all my money from dental benefits this doctor store $1, 916 from my insurance benefits I need my money to be refound immediately to me. I'm facing a very serious health problem. I have a cut on my gums inside my mouth that I need urgently, a surgery these situation put me in the hospitals and emergency with an infection I cannot have an operation with that dental surgeon because I don't have any money in my insurance is exhausted due to these doctor stole my benefits. Please get in contact with this doctor urgently and take my money back from him so I can have this urgent operation. Thank you and I will be praying. You prompt attention will be appreciated to this matter it's a matter of death and life. Thank you

      Business Response

      Date: 12/01/2023

      We did not bill for services that were not done. I was in contact with United Healthcare Dental to inform them that no claim was submitted. On our end a preauthorization was submitted from our office and on united healthcare side it came in as a claim and it was paid to our office. United healthcare wanted me to submit a corrected claim but there was no claim on our end to correct as I had originally submitted a pre auth on our end. I submitted a letter saying no procedures were done and to request the funds accordingly. I have not heard back from United healthcare yet. Attached is the letter that was mailed to United healthcare dental on 10-3-23. Also attached is the pre auth that was submitted through NEA (our software that we use to submit claims and pre auth) Please let me know if you have any other further questions. Thank You!

    Dr. Dental is NOT a BBB Accredited Business.

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