ComplaintsforDr. Dental
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am a senior disabled due I had cancer God heal me price the Lord ***********************!! I went with this doctor to get an estimate. They asked me if I want to do the work and I say no very clear and left the office, same day they sent to my insurance and collect all my money from dental benefits this doctor store $1, 916 from my insurance benefits I need my money to be refound immediately to me. I'm facing a very serious health problem. I have a cut on my gums inside my mouth that I need urgently, a surgery these situation put me in the hospitals and emergency with an infection I cannot have an operation with that dental surgeon because I don't have any money in my insurance is exhausted due to these doctor stole my benefits. Please get in contact with this doctor urgently and take my money back from him so I can have this urgent operation. Thank you and I will be praying. You prompt attention will be appreciated to this matter it's a matter of death and life. Thank youBusiness response
12/01/2023
We did not bill for services that were not done. I was in contact with United Healthcare Dental to inform them that no claim was submitted. On our end a preauthorization was submitted from our office and on united healthcare side it came in as a claim and it was paid to our office. United healthcare wanted me to submit a corrected claim but there was no claim on our end to correct as I had originally submitted a pre auth on our end. I submitted a letter saying no procedures were done and to request the funds accordingly. I have not heard back from United healthcare yet. Attached is the letter that was mailed to United healthcare dental on 10-3-23. Also attached is the pre auth that was submitted through NEA (our software that we use to submit claims and pre auth) Please let me know if you have any other further questions. Thank You!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.