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Business Profile

DJs

Elite Sound Productions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DJs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked Elite Sound Production for our wedding that was originally scheduled for *** 23,2020. As we all know, COVID happened which inevitably lead to no reception happening. We paid in full $1700.00 for his DJing services in full. We were in contact through emails back and fourth which I can provide (as well as receipts and contract). We were trying to find a new date and unfortunately a new date could not be situated. The last contact I had with ****** through email was in 2021 when we were told that he was still trying to work with his insurance company on how to provide any sort of "relief" and or refund to his clients. I recently got in contact with him this month April 2023 and wanted to follow up on our contract as a friend of mine was getting married. We wanted to transfer and or gift what we paid to their wedding as we never got to use his services. He ended up still trying to charge them and not transfer the dues/credit of what we paid already in full to them. We are upset by the lack of professionalism and the manner in which we paid in full for his service and he is unwilling to refund at any cost. I can provide emails, receipts, the contract, and invoices as I have kept everything. We are seeking a refund in full, and if not, his business to be flagged. This is completely unprofessional and a lack of respect for his clients.

    Business Response

    Date: 05/24/2023

    Hello,

    This is issue has been resolved. We have transfer all the services to a friend/family member. A new date has been set for the services and we would really appreciate if this was removed from our file

    New Date 11-10-24 (****** & *****)

     

     

    Thank you

    Customer Answer

    Date: 05/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 19943452, and find that this resolution is satisfactory to me.

    Regards,

    Ashley Rodriguez

Elite Sound Productions is NOT a BBB Accredited Business.

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