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Business Profile

DNA Testing

DNA Reference Lab, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I obtained services from this business for a paternity test 12/04/2023 and was told the results would be ready and available in 10 business days. 12/15/2023 comes; 10 business days later and ** told unfortunately their was an inventory issue and the owner unfortunately did not order a specific chemical needed for the lab analyst to do their jobs. I am told results will be in NO LATER THAN MONDAY. Today is Monday 12/18/2023 so I call for the status of my results. And I am now told that for some reason the sample needs to be re-extracted and I will hear from the company by Friday 4 additional business days later for a total of 15 business days no with no results. I have attempted to speak with the owner but unfortunately the owner is NEVER IN AND HAS NOT SEEMED TO SHOW ANY INTEREST IN RETURNING MY CALL. I understand that things like inventory errors happen but just because a service can take a maximum of 10 days does not mean it needs to, unfortunately it feels as if Asia the owner takes customer money and drags out the service to her convenience. For DNA testing and paternal issues there should be some sense of urgency. With the amount of negative reviews on this company I felt as if this business needed to be reported, these are extremely difficult services for customers to get and with an owner that exhibits such a lack of empathy for customer service. Something really should come out of this and I really would like a refund considering they are well out of their promised time frame.

    Customer Answer

    Date: 12/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************************

DNA Reference Lab, Inc. is BBB Accredited.

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