Complaints

This profile includes complaints for Baptist M&S Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baptist M&S Imaging

  4440 Piedras Dr. South Ste. 100 San Antonio, TX 78228

• 

  Baptist M&S Imaging

  8811 Village Dr. San Antonio, TX 78217

• 

  Baptist M&S Imaging

  215 East Quincy, Suite 100 San Antonio, TX 78215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had imaging done at Baptist M&S Imaging on 10/7/2023. Referred by VA due to VA network long timeline. Had imaging done and started getting billing for entire amount of bill for $1144.60. I called and advised that VA referred me and I gave them the orders with the approval on the date of the appointment, so should not be billed. I was asked if I had another insurance carrier, I said yes- ********** Blue Shield. I continued to get billed and called VA and told no claim on file. Called the number on the bill and advised ** did not receive claim. Received another bill showing payment made and balance of $112.73 was owed. I called billing back and advised I am 100% covered through VA so no balance should be present. ********* paid but not VA as VA indicated auth needed. I called VA told that is incorrect and would reach out to billing to take care of it. This was over the course of months and finally in July 2024- I received a threatening letter about collections, so I just paid the $112.73 on 08/12/24. Since August the billing company for Baptist M&S Imaging has sent me letters or called me asking for payment. Each time I have to explain that I have paid it. I called the location I received the images to resolve it- I called their accounts receivable to resolve it. I keep being told- its an error and it will be resolved- only to get called again. I received a call today and I am sick of this. I even sent an email to their dispute ***** no response and billing/calling continues. I want them to stop sending me letters and stop calling me. Data Search's information is ************ which is inside collections or something or ************ which I assume is outside collections but still the same company. The file number is ********. The billing company is Data Search. I am filing on Baptist as they have employed this billing agency who can't get their stuff together.

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $456.42 in July 2023. I made payments on 9/28/23 for $25, 11/01/23 for $25, and 2/20/24 for $25. The first payment was made over the phone. I received a letter in the mail that you guys sent me to collections for the amount of $456.42. Those payments I made should have brought the total down to $381.42. When I spoke to Baptist M&S imaging, I was told they couldn't track one of the payments. So when I spoke to both Baptist M&S Imaging and the collection agency, they both kept giving me the run around to talk to both places about it. In addition, I paid $381.42, so I paid off the full balance.

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Billing and **************** Dear *** or Madam, I am writing to file a formal complaint regarding my recent experience at Baptist M&S Imaging Downtown.On or about June 21, 2024, I visited BMS at ***************************, to inquire about an ABI ********** After filling out the required forms, I was informed that I could have the procedure that same day. I was told that my co-pay would be approximately $15, which I paid at the time.However, on August 15, 2024, I received an automated call from **************, which eventually connected me to a representative who informed me that I owed *** an additional $59.63 for my co-pay. I disputed the charge and provided her with my receipt information (Transaction ID: ********** / Ref ID: ************** showing that I had paid $14.60. Unfortunately, my concerns were not addressed, and the representative ended the call by stating that she would forward the matter to collections. When I called *** back to speak with a supervisor, I was connected to *****, who handled the second ******* complaint is twofold:Discrepancy in Billing: I was initially informed that the procedure would cost $14.60. Nearly two months later, I am now being told that I owe an additional $59.63. As I am on a budget, I would not have proceeded with the procedure had I known about this additional charge in advance. I therefore dispute the $59.63 charge.Unprofessional ****************: I was deeply dissatisfied with the manner in which the first representative spoke to me. Her tone was condescending and dismissive, which I found extremely frustrating. I urge you to review the call notes to identify this individual and address her unprofessional behavior.I request that you respond to these complaints and resolve the billing issue as soon as possible.Respectfully,*** ******** ********************************************** **************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6.11.24 we were 10 minutes away from the facility to get the *** scheduled when they called to say "oh by the way you have to be here by 6pm for your 630 appt as the doors will be locked and you can't get in and you owe $181.73 for this imaging." We immediately told the lady we do NOT have a copay as the balance is to be billed to CHAMPVA and they pay. She says "we don't have this listed and you will have to pay it. Didn't you get a phone call about insurance?" NO we never got a phone call, until we were on the way to the facility.Upon arrival my wife paid and asked for the *** billing form to file with CHAMPVA for reimbursement. She was refused this form and told someone would call her on 6.12.24. To date, 6.18.24 she has not received a call; has attempted to call 20 times and given 5 different numbers and has been told 1) we have no record of your payment, yet we have the receipt 2) we have no record of the 2nd insurance, yet the lady on 6.11.24 took a copy of the card, and 3) the main billing office has to handle, yet the number they give bounces back to the extended business office or a Voicemail that is not set up

  Business Response

  Date: 08/12/2024

  Good afternoon, 

  In review of the account.  The account at this time does reflect an overpayment of $81.73. Which is due to Mr. ****************************

  The process of refunding the patient is in process.  The refund will be sent to the patient home address in a form of a paper check.  

  Please allow 3 to 4 weeks for processing.  Should you have any questions my direct phone # is ************. 

  Thank you

  **********************;

   

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2024, Baptist M&S Imaging in *********** performed an MRI with contrast of my pelvis and an MRI with contrast of my abdomen. My ordering oncologists said to me during my follow up appointments that the images were useless and they could not tell me if my cancer was present or not. Baptist M&S own report stated that the images were not optimal and that further imaging was required to make a determination. My oncologist ordered and a new CT scan was done at a different lab.I tried getting a refund from Baptist *** imaging and they refused. I pointed out that their own report indicated the images were lacking and they responded that they were not a radiologist to make that determination. I pointed out that one did not need to be a radiologist to know how to read and understand that the images were bad. Their own report stated that is simple English. I have a Baptist M&S Imaging MRI's report that specifies the problems with the images. I also, have a letter from one of my oncologist stating she could not use the images to diagnose.