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Business Profile

Home Health Care

Molina Healthcare Of Texas, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Molina Healthcare Of Texas, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Urgent Complaint Regarding Failure to Provide Proper Authorization for Home Healthcare Services To Whom It May Concern,I am writing to formally express my deep frustration and disappointment regarding Molina Healthcares failure to provide my home healthcare agency with the necessary paperwork and authorization for my home health care services. This ongoing negligence has severely impacted my health, well-being, and overall quality of ******* a disabled individual, I rely on my home healthcare provider for essential daily tasks such as bathing, cooking, and maintaining my home. Due to Molina Healthcares failure to process and provide the required documentation, my caregiver has been unable to perform her duties, resulting in significant distress for both of us. My home has become unmanageable, my anxiety has worsened, and my caregiver, who has been tirelessly dedicated to my care, has been left without compensation for weeks. This situation is completely unacceptable.I need immediate answers and resolution regarding the following:1. Why has my home healthcare provider not received the necessary authorization and paperwork?2. When will this issue be resolved so that my caregiver can resume her duties?3. What steps will Molina Healthcare take to ensure this does not happen again?I am requesting an urgent response and resolution to this matter. The continued delay has caused unnecessary suffering and hardship, and I expect Molina Healthcare to take full responsibility for correcting this issue immediately. If this matter is not addressed promptly, I will have no choice but to escalate my complaint to state health agencies, legal counsel, and any other necessary regulatory bodies.Please contact me as soon as possible at to confirm receipt of this complaint and provide a resolution timeline.

      Business Response

      Date: 03/20/2025

      Due to state and federal healthcare privacy laws, Molina Healthcare of Texas, Inc. cannot confirm or deny that the subject individual is or was a Molina member. To the extent this complaint does involve a current or former Molina member, Molina will attempt to work directly with the individual to resolve any and all issues related to the complaint.

    • Initial Complaint

      Date:11/14/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The had me on hold. They never sent my rewards card. They just have me on a silent hold. They are playing games on the phone.

      Business Response

      Date: 11/14/2024

      Due to state and federal healthcare privacy laws, Molina Healthcare of Texas, Inc. cannot confirm or deny that the subject individual is or was a Molina member. To the extent this complaint does involve a current or former Molina member, Molina will attempt to work directly with the individual to resolve any and all issues related to the complaint.

      Customer Answer

      Date: 11/14/2024

      Complaint: 22556415

      I am rejecting this response because:
      You need better customer service 
      Regards,

      ******* *****

      Business Response

      Date: 11/19/2024

      I was able to speak to the member on November 15, 2024.  After speaking to the member, it was determined that this was not a true complaint.  I spoke to member about grievance received and if he had received clarification on his $30 OTC gift card. member stated that he has not been able to get info. he stated that sometimes when he calls the line gets disconnected, and that when staff were researching the call would disconnect too. I apologized to member about that issue. I confirmed with him that *** $30 gift card was requested in September, he agreed. I advised him of TAT for processing and advised that VAS team did process gift card on 10/11/24 it was closed out for vendor to fulfill the order. explained that it can **** *-8 weeks from that date. I advised that we do not replace lost or stolen gift cards, and that we can only replace them if we get returned mail. he understood. I explained that next request he can make would be in December. I confirmed with him if he still needed us to acknowledge his grievance to address his concerns. Member declined grievance since he got the information and explanation for his gift card.  Inquiry was closed on November 18, 2024.

      Customer Answer

      Date: 11/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *****

    • Initial Complaint

      Date:03/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I reach out to Molina concerning My $1,200 Deductible that I reach on June 2022, the Agent stated they will be mailing Me a check close to $300. The Agent stated it will take up to 30 days. I never received that check I contacted Molina again in August of 2022, the Agent Stated the check should take up to 30 days to ****************************************** I still did not receive the check and No contact from Molina. I reach out to Molina on November 2022, concerning the same situation and then the Agent tell Me once the Coverage is done on December 2022 and since I was not renew My Benefits Because of Molina lack of **************** and knowledge on the Benefits, I informed the Agent I will not be renewing My Policy and the Agent stated to Me, that I should be receiving the check for the over paid Deductable 30 days or 60 days after My Policy has End, Today is March 5, 2023 and I still have not received My Coverage check. Molina expected Me to pay My insurance is month and on Time, to keep My Medical Coverage to Continue. I ask that Molina provide Me with the refund of My Deductible overage and for someone to contact Me that is knowledgeable on Molina Healthcare.

      Business Response

      Date: 03/06/2023

      Due to state and federal healthcare privacy laws, Molina Healthcare of Texas, Inc. cannot confirm or deny that the subject individual is or was a Molina member. To the extent this complaint does involve a current or former Molina member, Molina will attempt to work directly with the individual to resolve any and all issues related to the complaint.

      Customer Answer

      Date: 03/06/2023

      Complaint: 19544305

      I am rejecting this response because:

      I have been waiting for Molina to contact Me and Refund My Deductible overage since 2022, My Members ID **********, under **************************** and My Contact Number is ************, This situation should been taking care of a long time ago and since I put in this Compliant into BBB, No have reach out to Me, concerning this situation. The Documents I have uploaded from My Molina have all of My information and still No response for Molina and Molina has not taking the time out to look into the situation. I have provided the company with well enough to know that I was one of their customers from 2021 until December of 2022, Molina shows that I will still be waiting another Year to receive My Refund Overage Deductible.

       


      Regards,

      *************************

      Business Response

      Date: 03/08/2023

      Due to state and federal healthcare privacy laws, Molina Healthcare of Texas, Inc. cannot confirm or deny that the subject individual is or was a Molina member. To the extent this complaint does involve a current or former Molina member, Molina will attempt to work directly with the individual to resolve any and all issues related to the complaint.

      Customer Answer

      Date: 03/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:12/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom is 74 with acute dementia. Molina look over from her previous provider. Since then, I have had numerous caseworkers to suddenly get fired or quit without warning and have had to start again from the beginning. My mom needs 24 hour supervision but Molina acts like they are doing me a favor by giving me the hours needed for her care. They continually loose my authorization as *** and tell me that her verbal consent expired. When I ask them how it can expire when she has continued diminished capacity, they just tell me to fax it again. The last straw is yesterday, I got a call from her care agency telling me that her nighttime caregiver couldn't work anymore. I called Molina, and asked for a supervisor, who wouldn't come to the phone because I wasn't authorized. (I've been authorized for over 10 years) When I asked for a number or an email to file a complaint and switch to another provider, she told me she'd have to file one for me and I couldn't do it until I fax the *** again. ******************************************** and 48 hours for the fax to get seen. So that means my mom is without nighttime care for days, maybe even WEEKS unless I pay out of pocket, which I cannot afford. This company is a complete joke. Every dealing I've had with them has been stressful, right down to the last caseworker I spoke with.

      Business Response

      Date: 12/15/2022

      Due to state and federal healthcare privacy laws, Molina Healthcare of Texas, Inc. cannot confirm or deny that the subject individual is or was a Molina member. To the extent this complaint does involve a current or former Molina member, Molina will attempt to work directly with the individual to resolve any and all issues related to the complaint. 

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2022 my previous employer provided insurance expired and needed to obtain a Marketplace plan. After a lot of searching, I chose to go with Molina, specifically ************** Gold 3. My decision was primarily based on the list of in-network doctor's that Molina provides on their website. Within the last 3 months, I have tried making numerous appointments with doctor's that are currently listed on the Molina website as in-network. I am searching on the Molina website, specifically with MY plan, and calling doctor's that are in the search results. Dozens of these doctor's do not actually accept Molina plans and are falsely listed on the Molina website. I have called Molina and they say "we are sorry it just isn't up to date." I spoke with a representative at ************* after trying to schedule an appointment with a doctor on the Molina search results and they said that they have NEVER accepted Molina, despite being incorrectly listed as in-network for YEARS.

      Business Response

      Date: 09/13/2022

      Due to state and federal healthcare privacy laws, Molina Healthcare of Texas, Inc. cannot confirm or deny that the subject individual is or was a Molina member. To the extent this complaint does involve a current or former Molina member, Molina will attempt to work directly with the individual to resolve any and all issues related to the complaint

      Customer Answer

      Date: 09/13/2022

      Complaint: 17811566

      I am attaching the requested release form from the other party. 

       



      Regards,

      *************************

    Molina Healthcare Of Texas, Inc is NOT a BBB Accredited Business.

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