Business ProfileforAC Hotel San Antonio Riverwalk

We checked in today 1/27/24 at the ** Hotel by Marriot downtown San Antonio ** Riverwalk around 1:40 pm. Through an Expedia reservation booked conf # **************. Upon arrival we were given room **** and not made aware that there was no functioning TV nor Landline, nor WI-FI. I had to go down to reception instead of being able to call from my room. I was told that it was just a temporary fix that their IT engineers were on it. I trustingly believed their claim& went onto go have appetizers and a walk within our surroundings. Fast forward 5 plus hrs we come back to once again a room w/out Wifi,TV,landline nothing but static.when I went back down to reception to ask about the lack of service /connectivity they simply claimed that it was a freak accident& there was nothing they could do about it. Basically saying to tough it out. I calmly expressed that what type of reimbursement protocol do they have in place when these freak accidents happen & which we were not made aware of during check in. The manager simply said no reimburse action has to be done on their part because they already advised IT ,but you know how IT can take their time. I asked to just get a full reimbursement and that Id have to get alternate lodgings because its simply unacceptable for me to pay full price when I cant even work, watch tv, or call in case of an emergency from my room. They said that I needed to contact Expedia which I did. All my calls kept dropping I ended up telling about 7 different reps my situation and was finally given a relocation option only to be booked at the exact same place Element Hotel which is a sister hotel basically sharing same building and lobby! I was first told Id be relocated to Hampton & was given this conf# ************** by Expedia to check in at the Hampton inn downtown SA only to receive a call 2min later saying I was relocated to the Element (the hotel in same building as the ** my original booking) needless to say I had to check out and drive 200m back home as nothing got resolved . Not by Expedia nor by Hotel **/ Element