Business ProfileforUSAA

There was an initial dispute made on a ****** charge of ****** 05/20/2024. USAA conducted an investigation and issued me a credit of ******. The investigation wrapped up on 06/17 and the initial credit of ****** was removed from my account. There was a letter sent to me explaining the outcome of the investigation. The money I received was paid back in full by 06/18. On 07/05 USAA debited an additional charge of ****** for the debit card recovery payment. I called their help line and was given the run around as to why this charge is coming out of my account. There was no sense of urgency for a mistake that was made by their intuition. Instead I was belittled by the specialist and was told the process has to take 7 days to be worked. I was told that someone from conflict resolution would reach out to me Saturday 07/06. I did not get a hold of the conflict resolution until I demanded to speak to someone in regards to my situation. I have been banking with this institution for almost 7 years and have never had an issue with the service or the way they handle their procedures until today. I also requested a letter stating that this issue was caused by the institution itself and that it will be rectified with in a specific amount of days. Which I was then told by a specialist that since my account is negative, Ill have to wish until it shows good standing to ask for a letter. Not only was this on the tail end of me applying for a mortgage but it was also during the forth of July. I am a veteran and this institution advertises for vets to bank with them. I am flabbergasted by the lack of response this institution has given. I am also in a tight spot as I am the sole provider for my family.