Complaints

This profile includes complaints for Guerra LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Guerra LLP

  875 East Ashby Place. Suite 1200 San Antonio, TX 78212

• 

  Guerra LLP

  811 Barton Springs Rd Suite 725 Austin, TX 78704

• 

  Guerra LLP

  620 N. Grant St Suite 1205 Odessa, TX 79761

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trustee: ******* ********* ***** Claim #******. CQ ID#******** Original Claimant Name: ***** ****** I am a claimant in the Fire Victims Trust Settlement for the 2018 Camp Fire in ********, **********. The settlement fund has issued my payments to ******************** on behalf of Guerra LLP in January 2024. Since then both ******************** and Guerra LLP (formerly Watts Guerra, formerly *** ****** Law) have pointed the finger at each other saying the other way "processing" the settlement statement so the check could be issued. They've supposedly lost paperwork, then had additional forms be invented to be completed, then after they both swore everything was done in October 2024 now they've just continued holding the funds saying each is waiting on the other. While thousands of claimants have received at least partial payments over the last 5 years, I have received $0. They are holding the entirety of $114,245.79. After they deduct their fees, I am owed $79,189.46. For the amount they've been paid in fees they could hire a single employee for an entire year to do nothing but solely process my check. Yet, still they are unlawfully withholding the settlement funds. When a lawyer receives funds on behalf of a client they have to keep them in a separate account, which is what ******************** was hired to do. However, once in that fund the lawyer's fees should be separated and the remainder issued to the rightful owner, the client. This company is making millions on interest by keeping funds that rightfully belong to victims of the Camp Fire. They claim they have to "calculate the settlement" and since they clearly are struggling with that I am attaching a spreadsheet with the calculated funds outlined for them.

  Business Response

  Date: 03/05/2025

  Hi there! 

  We are so sorry that you have had some frustrations with our firm. We are going to have someone reach out to you to discuss your case and answer any of your questions. 

  Customer Answer

  Date: 03/09/2025

  Complaint: 22924817
  
  I am rejecting the response I received from Guerra LLP, attached here, because the response suggested that additional time was needed to "process ledgers" and implied that I may have "misunderstood" prior communications regarding the timeline to releasing my funds. I want to be clear: I did not misunderstand. Guerra LLP's continued withholding of client funds is not only unacceptable but also a violation of legal and ethical standards. The proposed resolution does not align with the legal obligation to release funds promptly upon request and is not a legitimate method of addressing my demand.

  In *****, law firms are required to "promptly" disburse client settlement funds once all legal and financial obligations are resolved. ***. R. Disc. Prof'l. Cond. 1.15: Texas law outlines clear requirements for the handling and distribution of client property, as well as professional conduct standards that all attorneys and law firms must follow;
  
  Rule 1.15(b) of the Texas Disciplinary Rules of Professional Conduct explicitly states: "Upon receiving funds or other property in which a client or third ****** has an interest, a lawyer  shall promptly notify the client or third ******. Except as stated in this Rule or otherwise permitted by law or by agreement with the client, a lawyer shall promptly deliver to the client or third ****** any funds or other property that the client or third ****** is entitled to receive and, upon request by the client or third ******, shall promptly render a full accounting regarding such property."
  
  The generally accepted industry standard for processing such transactions is 5-10 business days. However, Guerra LLP has retained more than $65,000, for more than 13 months, with the remaining funds held for more than 6 months. There is no circumstance under which this delay is acceptable.
  
  I expect immediate action to release my funds and resolve this matter in accordance with Texas law and professional conduct requirements.

  Regards,
  
  ******* Elizabeth *********

  Business Response

  Date: 03/10/2025

  Hi *******, 

  We have escalated your complaint and someone from our team will reach out to speak with you regarding this. 

• Initial Complaint

  Date:10/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Lawfirm is representing me in the 3m lawsuit and I have never dealt with a bigger hassle in my life. Its bordering on criminal. Ive spent over 100 hours just trying to speak to a live person and get a call back to submit documentation. After finally contacting the ********************* I got a response and an email address to send the docs to. I was told the docs would be submitted then later on, on my end it showed that no documentation was submitted. I contacted their question submission form and got a response saying they were. Now I just recieved the settlement award email from them for tinnitus only even through the docs I sent in were before and after audiograms showing hearing loss. For documentation they made the determination on it said N/A for every option. Reference audiogram date was N/A. Injury audiogram date was N/A meaning no documents were reviewed for the determination. Also the award determination basically says I HAVE TO TAKE IT because if I decline well Ill let you read it for yourself there is no basis to request a reconsideration, and any such request will be denied without further review. You need to go to the link below to accept your award determination by October 7, 2024. We will then make this election on your behalf in the ***** ***** Portal, which will be your final acceptance of your EPP award. If we do not receive a response from you accepting the settlement award, we will assume your acceptance and make the election on your behalf in the ***** ***** Portal. I need to find a lawyer to take these lawyers to court.whatever you do, DO NOT EVER HIRE THIS LAWFIRM biggest mistake I ever made.

  Business Response

  Date: 10/09/2024

  Hi there, 

  We are so sorry that you feel this way about your experience with our law firm. We are going to have your message forwarded to a member of the ** team so they can properly look into your grievances and contact you so your questions and concerns can be answered. 

• Initial Complaint

  Date:05/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law firm is representing me in the 3m lawsuit for Veterans. I have attempted to contact them on numerous times and am unable to either get a person or get told they will "call me back". However, I have never been called back. I have left messages that are never returned as well. I am trying to get information regarding my case and would like to speak with someone ASAP. Not impressed with the level of service or professionalism from this firm so far. Please return my call.

  Business Response

  Date: 05/03/2024

  Hello, 

  We received both your website submission for inquiry and your complaint you filed this morning with the BBB. We have your concerns forwarded to the team so they can reach out and answer your questions as well as listen to your concerns today. 

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Watts-Guerra firm is "representing" me as a claimant in the 3M ear plug lawsuit. I have tried to contact them on numerous occasions and cannot get through. Messages have been left with no follow up. I have questions regarding my case and would like to speak with someone. One of the numbers I was given is no longer in service. Not impressed with the level of service or professionalism from this firm so far. Please return my call.

  Business Response

  Date: 01/30/2024

  Hi there, 

  We are so sorry that your experience with our firm has not been pleasant and want to work on improving that. Someone from our team will be reaching out shortly to contact you so all of your questions and concerns can be heard and answered. 

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This law firm is representing me in the 3m lawsuit. The deadline is tomorrow to sign my documents. I have contacted this office via email and via phone with every number listed over 25 times a day for the last week. I have yet to have get the answers I need in order to pursue my claim. I only receive and automated message with the incorrect documents still in my email to sign. I need this rectified immediately in order to continue my claim. This business practice is absolutely unprofessional. This company should not be handling these mass claims if they dont have the man power to take care of the claimants.

  Business Response

  Date: 01/26/2024

  Hi ******, 

  I am so sorry that you have been having a difficult time trying to reach us. We forwarded your initial ******** request to the team as well as this request for the team to reach out to you. They will contact you today.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hereby assert that Watts Guerra LLP, acting as my legal representative in the litigation against 3M, has demonstrated significant negligence in managing my case. This includes, but is not limited to, failure to appropriately process essential paperwork, thereby obstructing my ability to meet court-mandated deadlines. Furthermore, the firm has implemented a telephonic communication system which I allege to be fraudulent, characterized by non-responsive behavior and a lack of follow-through on callbacks. The contact information provided by Watts Guerra LLP, including telephone numbers and email addresses, appears to lead to ineffective channels, effectively rendering them non-operational. This conduct, I believe, constitutes a direct breach of recent court orders mandating the timely submission of claimant information into ******** portal. As a result of these actions, or lack thereof, by Watts Guerra LLP, my ability to comply with the lawsuit's procedural requirements has been severely compromised, due to their failure to fulfill their duties as my appointed legal counsel.

  Business Response

  Date: 12/29/2023

  We are so sorry that you have had a negative experience with us representing you in your case. Your concerns have been heard and we are sending them to the team so they can review them and reach out to you to ensure that all your needs are met, your voice is heard, and questions answered. 

  Customer Answer

  Date: 01/02/2024

  Complaint: 21046129
  
  I am rejecting this response because: this response is the same response they send for every attempt I make to contact them.  yet I never hear from them!
  
  Regards,
  
  ***********************************

  Business Response

  Date: 01/08/2024

  Hi, 

  We have spoken with you on the phone and addressed your concerns. If you still do not feel resolute and still wanting to withdraw your claim as you stated to us, we will be happy to call you back. Thank you for your patience and feedback. 

  Customer Answer

  Date: 01/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they did reach out to me directly. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Filed a Case with this Law Firm. I have nit heard anything from them. They have all my Information. I have a Legitimate *********** Claim. They have never called me. I have Dialed 30 Numbers you can't get anyone on the phone at all. I think this is a Scam. I almost always never ever take these calls or give my information. I got the Information from a friend. The People I Spoke to was on Indian Decent. I had a ***************** phone number. I called months later and a changed number

  Business Response

  Date: 11/17/2023

  Hi! 

  We are so sorry that you have had trouble with your claim. Although we do send out regular updates on the claim, sometimes errors do occur. i am going to pass your information to our team so someone can reach out and speak to you. Again, we are so sorry that you have had such a stressful process this far but we hope to remedy it and help. 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Watta Guerra law first was picked to do my daughters Tylenol Autism case. I didnt do much research when following through with them helping me file my daughters claim. Now after reading there reviews and seeing how they are really for themselves I called and asked that they send me a letter stating that I dont want them to proceed with filing the claim for my daughter. They are saying that it could be days to weeks before me not wanting to proceed could get approved. All I am asking for is a letter that they will no longer be helping me. I dont feel that it should take longer then a day. All I am asking for is a letter that they are closing out the claim. As quick as they took on the file I want them to close it. The reviews that I read were horrible.

  Business Response

  Date: 08/30/2023

  Hello, 

  Our Mass Tort docket, which includes our Autism case the client is referencing takes a lot of initial screening information (records of purchasing the medication and use during pregnancy that could have occurred years ago). The litigation process is also lengthy, as we warn clients. To help appease the length of the case, we send out monthly newsletters, video updates, and other materials to explain to clients what is going on in their case. What some people do not realize is that lawsuits, especially ones like this, can take years which is not always ideal, but that is how the court system works.

  To address the paperwork being returned - just like a lawsuit, the process for closing out one also takes time. The client is more than happy to contact us in the many methods we have provided in our updates in order to receive updates on everything. I will have someone contact the client internally to help clarify and resolve any questions they might have.

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting emails about missing documents. I have tried to contact Watts for the 3M case. I have uploaded the same documents probably dozens of times now over a few years, and nobody ever replies to the emails, and nobody ever replies to the email that they keep referring me to for "correspondence".I want a reply from someone. My email (and you can search to see the 100 times I never got a reply) is **********************

  Business Response

  Date: 02/27/2024

  Hi there! We are so sorry that you have had issues getting in touch with us. We will have someone reach out to you regarding your case! 

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************