Business ProfileforSan Antonio Orthopaedic Group LLP

On March 29, 2023, my wife visited a hand doctor for diagnosis and treatment of a problem with her wrist. After examination by the doctor, my wife was provided a wrist brace and directions on the use of the brace. The doctor/doctor's ****** did not provide a cost for the wrist brace. On April 21, we received via mail a bill for $255 for the wrist brace from the doctor's ******. Incredulous at the price, we called the doctor's ****** on May 2nd seeking to return the wrist brace or receive a sizeable discount as we had found a wrist brace that was made for her exact condition on Amazon for $18. We were told that the doctor's ****** has a policy that the wrist brace was not returnable after leaving the building and that someone would call us to discuss a discount. We did not receive a call. On May 12 we called back and were told that someone would call ** back to discuss a discount. This is clearly a predatory practice aimed at patients where the doctor's ****** is trying to sell a wrist brace for a *****% markup over similar wrist braces offered on the market without providing the patient with clear pricing for the product they are being sold. There is no functional difference between the wrist brace provided by the doctor and Amazon.