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Business Profile

New Car Dealers

A Motors Sales and Finance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Front end shakes violently at speeds over 60 miles an hour. The front bumper is cracked in numerous locations, the front driver finder is lose. When AC comppresser comes on head lights go off **** seconds . Both driver an passenger door gaskets are ripped Both seat trim are cracked so bad you can touch wires. Also passenger side front bumper is cracked an silver strip is broken in 2 prices . went to get gas sales man showed up to get receipt when showed ************************* the seat trim cracked sales person ************************* seen seat trim cracked he told me I can go to pull a part an get the parts

  • Initial Complaint

    Date:09/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought '14 Escalade at A Motors in S A on ***** drove hm to Pf, Tx ************************************************ rear passenger wheel area, got home parked vehicle until able contact local mechanic for diagnostic appoint which could be done in a week Called A Motors inform of humming noise, asked was anything they would do help on repairs that should have been detected during inspection before putting on the lot The vehicle was posted with 152k miles, when took delivery of the vehicle, 157k miles on it ***** (manager) said after diagnostics they see could do The diagnostics was a rear differential transfer bearing replacement costing *****. Contacted ***** by calls, text X times, received no call/text back. finally sent a text if I didn't hear with reply I'd be posting a "not good review" on website that I'd contact the lender I had to sign (2) Buyers Orders, one with the actual ***** that I DID PUT DOWN & another Buyers Order for ***** that I DID NOT PUT DOWN and was told to tell the lender when they call to verify my purchase that I put dn ***** for verification I never received either copy of the (2) Buyers Orders, didn't notice that until back at home they gave me at the end of the dealings (my stupid fault) ***** returned call telling me they didn't appreciate the threatening text I sent I told him it was a notification of what I was going to do if I didn't get a reply back I asked if they would cover the cost for parts of approx 687, never got a reply back I've sent multiple emails to all dealerships, Managers, Owner and no reply received back ***** did reply that they wanted their Service person to look at it, I told him I was not going attempt drive back 125 miles to S ******* to damage any further issues on what damages it might cause. Asked if they would flatbed it to S A and no reply I didn't have the funds to do this so I took out a high interest loan that will cost a total of over ***** with interest I'm reaching out to DMV, Attorney, BBB.

    Business Response

    Date: 02/20/2025

    We recognize and understand your frustration with your vehicles mechanical problems. Please understand though when you buy a car in the State of *****, you buy it as is, and the documents you signed clearly state that.  Despite that, A Motors tried from the beginning, and at every juncture of this, to assist and not leave you stranded.

  • Initial Complaint

    Date:12/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They promised it was a great car, they failed to tell me I had a rear cracked rim, they did not know the cause for the air leak, the battery died shortly after. It needed brakes, door, and a fender as well. They only mentioned the fender was damaged. From there I waited to do my TT&L which was totaled at ******** posted in the photos attached. They over charged me an extra $400 on TAX title and license. Without explanation. And they took 2 weeks to get me a receipt of my purchase. With endless communication in knowing when I was getting my title, which they sent to the wrong address when I stated before hand the address I currently lived at. In all I just would like to recoup my $400 that I was robbed of. Mind you I did 3 trips that was a total of 4 hours round-trip each time.

    Business Response

    Date: 02/20/2025

    Hello...We believe this complaint is meant for another business...It is submitted in the name of A Motors Sales in error...Please remove and close this complaint...We do not have a customer with the name of ****** ****** in our database.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problems consist with my vehicle I purchased, the sales guy's promised they would fix the issues, which included the headlights assembly. Along with bulb sockets/ wiring burnt out, and battery/ alternator problem. I also informed them about other problems such as drill screws that where screwed into the front fender and hidden so it held it together to make the car look presentable/ sellable. also informed them about the bad tires. all of which the sellers told me they are busy and can give me a call back so they can fix the problem. No one has contacted me back, I have messaged and called multiple times, I've even reported to the finance company of the situation of the parts no operating and because of the money I've tried paying to get as much as fixed so I can try driving vehicle on the road. and they referred me to the BBB for more assistance.

A Motors Sales and Finance LLC is NOT a BBB Accredited Business.

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