Reviews

Review Details

• Review fromJosue E

  Date: 04/07/2025

  1 star
  I am submitting this to formally express my disappointment with my experience as a *** customer. I purchased a $30K+ *** vehicle with the expectation of receiving premium quality and service. Instead, I encountered constant mechanical issues, cheap interior materials, and persistent electronic malfunctions that began shortly after my purchase.The service experience has been equally concerning. I have repeatedly had to challenge service recommendations that appeared unnecessary or misleading, including upsells for parts recently serviced elsewhere. Additionally, key documentation was left out of my contract copies, and warranty terms were vague or expired just before major issues emerged.There is a clear pattern of verbal promises made at the dealership that do not match the actual paperwork provided. This creates confusion, distrust, and leaves the customer vulnerable. In my experience with multiple *** service centers in both ***** and **********, customer care takes a backseat to aggressive sales tactics.I believe consumers deserve full transparency and honestyespecially with a brand that markets itself as premium. I am filing this complaint to help others make a more informed decision before committing to what may become a long and stressful ownership experience.

• Review fromPast Supporter O

  Date: 02/28/2024

  1 star
  This place Tries to sell s*** you dont need and f**** the consumer by confus*** they: you ask for one th*** and they stiff you by charg*** you for s*** that does not fix the problem, they f*** you by charg*** for someth*** else thats sound the same without address*** the issue that needs repaired. Then the dude Tries to stiff you by add*** other freebilluss s*** Its my car, I Know my f.. *** car, fix what i say not what some a****** communist needs, I mean why the the f*** do you think I deserve your communist bullshiit

• Review fromcordarius e

  Date: 05/17/2023

  1 star

  cordarius e

  Date: 05/17/2023

  Preface: There's a lot of feedback to share but character count is limiting me. On May 17, I visited *********. I asked to speak with *****************************, the General Manager. ******* explicitly told me that **** was not in the office today but he gave me ****'s email. I asked for ****'s phone number and he said he doesn't have it and not one person at the entire dealership knows ****'s phone number. After 30 minutes, ******* finally tells me that they can take my car back to the service area but it would take about 5 hours to simply diagnose it and move the process along and can't guarantee it'll be fixed today, which was fine. On my way to the waiting area, I just so happened to cross paths with *****************************! **** told me that he was on phone calls and has corporate meetings with *** Mini. I informed him that I Googled for almost 20 minutes looking for his number and that ******* LIED to me and said he wasn't in at all today. **** was apathetic and he definitely wasn't worried about a no name Black customer like me and his corporate meetings seemed to definitely be more important than providing effective face to face customer service. Every white and Latino person I see at *** always has great customer service and people running to help. I even asked him if he could just come find me later when he has time to address my concerns because I'm sure he's busy. His tone of voice and body language (as he pointed to a white guy in a suit he seemed to be meeting with) clearly showed he didn't give a F about my problem and that his meetings are more important than the customer. I love my car but ***s customer service is ALWAYS garbage. I've had my car serviced at ***: ************, *********, ****** (2 locations), ******, *********** and now **** and every single time there's some sort of issue with customer service. Literally, every single instance. **** and his team at SATX needs better training and *** needs an overall better ********************************************

  BMW of San Antonio

  Date: 05/18/2023

  We made an appointment for 10:00 AM without a loan car and we took his car in. Informed him we would provide alternate transportation with enterprise at a discounted rate and he declined. We told him that it would be a couple hours to get his car looked at and diagnosed. At this point he demanded to speak to the ** and no one else unfortunately I was unavailable due to several scheduled meetings. I informed him that ******* was 100% correct and was doing everything by the book and we have to provide loaners to those with loaner appointments and we were doing all we could to get his car looked at in a timely fashion. We completed the diagnoses and he authorized the work and we completed the work (pretty significant repair) and had him on the road by 5:30 the same day. We got him in within two days when other dealerships told him 3 weeks, fixed it in one day by moving him ahead of several other guests due to him being from out of town. At every turn ****************** threatened my associates with bad reviews and contacting the attorney general when the entire staff was only trying to take great care of a guest. At this point I am sorry he is upset with ** doing everything we said we were going to do and understand we are probably not the dealership for him and wish him the best of luck on finding one that meets his expectations.

  cordarius e

  Date: 05/18/2023

  1) Hes correct, I declined the rental car because I wasnt paying more money out of my pocket after driving 2 hours.2) ******* did NOT offer to take my car back to the service until about 30 minutes after my appointment. ******* originally told me that it would take a full day and Id have to leave the car over night and there were no loaners available (hence offering the rental discounted rate which I declined). That was his and Alexandria's original offer. I looked at the clock when ******* offered to take my car back and it was exactly 10:30. During that timeframe when I was told that I'd have to leave it overnight, I was on the phone with *** Corporate (******) and was also searching for ****'s phone number since ******* and no one at the entire dealership has the **s number (per *******). Eventually, as *** already stated, he told me they could take the car back but it would be about 5 hours to diagnose it and there ws no guarantee it would be fixed the same day. NEVER at any point between my arrival and until 10:30 did he offer to take it back to simply diagnose the car. The original offer was it'll take all day, leave it, no loaner available, we'll give you a discounted rental car rate. That was the original offer by ******* and Alexandria.3) The response avoids the fact that ******* lied to my face saying that the ** was not onsite when in fact he was. Again, ******************* and said he did not have ***** phone number and no one at the dealership has it, which was a lie since ******* came to speak to me before I left the dealership and said that he called **** (and I have the voice recording to prove it which I've tried to upload but the system won't allow me to attach the recording). So that was a lie.4) I do not appreciate the response claiming that I threatened them as if Im some thug. I simply stated that I was displeased with the customer service and that Id leave my reviews on ******* BBB and TAGO. As a customer, I have that right. If they felt threatened by that, then they dont need to be in customer ********** Fortunately they did get me in and out the same day. Even got my oil change after the car was already down (thanks, Alexandria for your help!). We wasted ************************** theyll at least diagnose the car. As I told them, I came prepared to wait for hours because I knew it wasnt a simple fix.6) Dont try to make me out to be a liar. If you are seasoned business professionals, take the ownership in your mistakes.

• Review fromRodney G

  Date: 01/08/2023

  1 star

  Rodney G

  Date: 01/08/2023

  My wife and I purchased a vehicle from this dealership a few months back we return to potentially purchase another. As a returning customer you would expect to feel welcomed but not in our case this dealership needs to understand diversity among its customers. There is nothing worse than feeling less than because of your looks. Being told that the dealership is closing and basically kicking customers out is beyond disrespectful.

  BMW of San Antonio

  Date: 01/10/2023

  I can assure you BMW of San Antonio welcomes all backgrounds and diversities! We have a matching associate staff representing our community and customer base. I would need more context to the situation as we did have a couple Company holiday events and closed early and try and abide by our posted business hours for work life balance of our associates. We do however stay past close most days if we have already started working with a customer? Did you work with your previous salesperson?

  Rodney G

  Date: 01/10/2023

  I appreciate the quick response only if the response was this quick when I was actually at the dealership. I arrived at your dealership at 4:30 in the afternoon and no I did not use the same salesman as last time ? Why would it matter what salesman helped me ? Your first saleswoman basically pawned me off onto the 2nd salesman after explaining to her what my current situation was. Your dealership should focus more on customer based training rather than judging someones personal appearance and moving on to the next buyer.

• Review fromKonstantinos V

  Date: 10/13/2022

  1 star

  Konstantinos V

  Date: 10/13/2022

  BE AWARE OF *** in *******, specifically BMW OF SAN ANTONIO!!! DO NOT make my mistake to buy a ***. Over 7 months they have not been able to find what is wrong with my car. Also, they refused to replace defective parts under warranty!!! ****** doesn't care!!! Rude and layer people work in this business!!!

  BMW of San Antonio

  Date: 01/10/2023

  Unfortunately we have to follow *** repair guidelines and repair processes and we understand that does not always reflect our wanting to help a customer. However they are the sole decision makers on what will and won't be covered under warranty. We are always an advocate for our customers.

• Review fromMaddie S.

  Date: 09/21/2022

  1 star

  Maddie S.

  Date: 09/21/2022

  I called about a car I saw online to specify if it had a specific feature, was told yes. I live in ****** so based on that info during the call, I visit the dealership (3 hrs ***********). I test drive the new car, am told twice that it has that feature. I go inside to start the trade in process and financing and have hours of time wasted. Lowball my trade in, ask if they could deliver my new car so I could trade the old one in somewhere that would correctly price it, told not possible. Then they refuse to transfer the title of my old car, despite having a VIN specific power of attorney sent over and a title holder present. They then question our integrity when we asked what we could do to get the title transfer done then & there. I'm then taken to the financing office where I'm told that despite having great credit, i'm not approved by any of the major lenders and given an astronomical rate on a loan that's close to the borrowing minimum. I suffer this bc I'm getting the car I want. It's delivered to me the next day, I look deeper and doesn't have the feature. The sales person who delivered it forgot to get one of the title transfer papers, I call & ask why the feature isn't there, told me papers needed to be submitted and it would magically show up. I ask that my papers not be submitted until they can confirm this would solve the issue. They wait til EOD to call me back to tell me this feature isn't on the car. I inform them they left the title transfer paper. A manager calls me & tries to intimidate me by mentioning they have a recording of the initial phone call (i say great) & again questions my integrity for holding onto the form they forgot. We then speak to the director of preowned sales who is the first one to get in the neighborhood of an apology. The only reason I got a refund is bc of the paper they forgot, otherwise they would have scammed me and left me with a car I didn't want. Unprofessional, disrespectful, abysmal experience from start to finish.

  BMW of San Antonio

  Date: 09/22/2022

  We always honor our Principle Promise on repurchase of the vehicle. The client did not get the option on the car they wanted not by any nefarious intent. We simply unwound the deal as we would for any customer. We are one the top 5 *** CPO dealers in the nation because we do business the right way. It is unfortunate that were not satisfied but as we would do for any customer we simply unwound the deal.

  BMW of San Antonio

  Date: 09/22/2022

  We always honor our Principle Promise on repurchase of the vehicle. The client did not get the option on the car they wanted not by any nefarious intent. We simply unwound the deal as we would for any customer. We are one the top 5 *** CPO dealers in the nation because we do business the right way. It is unfortunate that were not satisfied but as we would do for any customer we simply unwound the deal.