Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/2/25, I purchased with a $33k check, a 2023 **** Explorer. We left with NOTHING in hand but 1 key. Upon entering the freeway, which was not accessible at the time of test drive, the vehicle was very loud, like driving inside a carwash. I phoned the dealership. They told me I couldn't bring the car back as I had already signed all the papers. Having purchased the highest level of warranty possible, we decided to take it to ****. **** can't touch it because to date, 4/27/25, we still have no proof of putchase. Nothing. I can't buy a key for the car. I can't put it in the shop to determine cause of noise. I can't purchase toll tags. Essentially, I have NOTHING but a canceled bank check from 4/9/25 to prove I paid this dealership $33k. I have no proof that my 33k was even for the car. They could be calling it a gift for all I know. Can you please help me obtain proof of purchase for the car and it's warranty package along with proof of ownership since I paid cash? I have no documents to upload.

  Business Response

  Date: 04/28/2025

  I'm sorry for my people dropping the ball on this one. Here it is the information you requested.

  Please let me know if you need anything else.

  Thank you!

   

  ***** *******

  General Manager

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw the ****** I bought on ******** back in Oct 24' for around $65k. I did the online credit check on fb and it projected my payments coming out to around $1250 for 72 mnths based on my credit score of 635. Well, my salesman ****** ******* got me his best deal possible at $1300 a month for 72 months after being asked twice for reassurance. He showed me my credit score on a piece of napkin according to their own credit check and it was coincidentally 599 according to them. 600 and above is 12.4 interest rate. 599 and below shot my interest rate to 17.4. His claim was me checking online wasn't accurate and theirs was. I was never asked to see it 1st hand on a computer screen or on a printed paper. After going to the financial ***** Ed ****** had me sign all the proper forms. Never once did he discuss the length of contract which Mr ******* had reassured to me twice it was for ************************************************************************************************************************************** if I agree on the contract being 84 months long. I thought it was a joke because that length of contract was never discussed with me. I asked Mr ******* twice and he told me it was for 72 months and here I was being told by phone it was for 84 months. I immediately called Mr ******* afterwards and he apologized for the miscommunication, so he said. Never once was 84 months mentioned to me while I was purchasing the truck and I was never shown my credit score on a print out or on a computer screen rather than written with a pen on a napkin. I was lied to and in person face to face. All they care for is how much they can squeeze out of vulnerable individuals like me. This was by far the poorest example of a so called professional and respected business as they lied to me on two occasions. I tried to contact Mr ******* again and never got a response. I am presently talking to lawyers.

  Business Response

  Date: 03/08/2025

  I talked to Mr. ******** and went over the contract with him. We have a signed contract showing that the vehicle was financed at 84 months with payments of $1313.62. The customer was financed by *********** which is a second chance finance institution. Based on his credit they gave him a *****% interest rate. *********** requires the customer to do an interview before they fund the deal, and they went over the term and rate. Customer agreed to the payment and rate on that call. The customer did confirm that he did talk to *********** before the deals was funded about the rate and term. If the customer didn't agree on the terms of the loan, we could have backed out the deal at that time. We are surprised to hear that 5 months later the customer is complaining about his rate and term. We did remind the customer that he can refinance the loan at any time, and he said that he will try to do that.

  Thank you!

  ***** *******

  General Manager

  Customer Answer

  Date: 03/08/2025

  Complaint: 22916671
  
  I am rejecting this response because: North Park Toyota , being a highly known and professional business,  never discussed the length of the contract and , unprofessional, showed me my credit score on a piece of napkin rather than on a printed paper or shown over a computer screen.  I signed the papers but was never reminded or updated on the length change of the contract.  I specifically asked Mr ******* twice on the length of the contract and both times, he agreed on the contract being 72 months versus 84 months. What professional business shows a customer his/ her credit score on a piece of napkin versus on a printed paper? And the complaint is on north park toyota and not the bank. I do admit on agreeing with the contract after being surprised with the length of the contract from the bank. I called Mr ******* shortly after I was called from the bank and given the details of the contract,  which at that time,  I still hadn't agreed on the contract.  I then told Mr ******* my concerns and complaints on my wrongfully falsified credit score and on the length of the contract.  Which he had lied about and never mentioned 84 months. Neither did Mr ** ******. I di tell Mr ******* that I was going ahead with the purchase as I already had the truck in my possession and that I was not the type of person that backs down. The complaint is against North Park Toyota and not with the financing bank. I did agree with the deal but don't agree with North Park Toyota's dishonesty and unprofessionalism. 
  
  Regards,
  
  **** ********

  Business Response

  Date: 03/13/2025

  Customer expressed that he saw the vehicle online for $65,000.00. We worked him such a good deal that he didn't pay 65k. He paid $58,878.00 plus taxes.

  If we wanted to take advantage of him, we would have sold that vehicle for 65k. We just gave him different payment options and based on his budget he chose the 84 month term.

  We were very transparent and we have a signed contract showing that he agreed to 84 months and payments of $1313.62.

  If the customer has a problem with the term he can always refinance it. The good news is that he owes less than what he was thinking.

  Thank you!

   

  ***** *******

  General Manager

  Customer Answer

  Date: 03/15/2025

  Complaint: 22916671
  
  I am rejecting this response because:
  Whether or not I accepted the offer in the end,  I feel I was lied to by north park toyota not once,  but twice. I signed the contract not knowing the length of the contract had changed from 72 months to 84 months.  It was the matter of the fact that I was informed by the financing bank over the phone that the plan was for 84 months instead of what I was Informed/ reassured, not once, but twice by Mr ****** ******* the day I drove away with said vehicle.  I called Mr ******* after speaking with the financing bank over the phone, which at that time I still hadn't officially accepted the contract. I told Mr ******* I was surprised and felt dejected. I did tell Mr ******* I was going to keep the truck, which I already had in my possession, because I loved it and that it was what I wanted and.... that I was not going to back down from keeping the vehicle because I have been blessed and could afford it. I then called the financing bank by phone and accepted the contract.  I do confess and confirm that I did so but my complaint on north park toyota is that they lied to me in person, were unprofessional in showing me my credit score on a piece of napkin and, not to mention the woman spokesperson who called me from north park toyota was very rude and unprofessional over the phone. Very very disappointed with a so called professional business who only care about how much they make/ profit and don't care about their hard working customers. 

  Again,  i did accept the contract in the end but after I had the truck in my possession. It's what I wanted.  What i dreamed of. What i could presently afford thank God after years of hard work and dedication.  I could not let go of MY truck. As to why I knowingly accepted the contract even after being lied to by an unprofessional business in north park toyota.  

  God bless. 

  Regards,
  
  **** ********

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I purchased a vehicle over 56k on a lease from north park Toyota. When I got to thinking weeks later I was looking at my paperwork and I realized there was an additional ***** dollars charge in warranty I addressed the business immediately told me to cancel the warranty was over 30days so didnt get the full refund. Manager said he would talk to the employee for hiding the 2600 because I DID NOT SIGN ANY OF THE PAPERS WITH THE 2600 on it. Months later I go back because this location could get me approved out of them all and I needed another car same thing happened with this Toyota Corolla canceled it after I let it go. My first car from them the Toyota Highlander (2023) i was upside down in the vehicle and needed to upsize so I purchased a Toyota sienna. Everything was great until I realized he did the SAME THING. While in the office he told me my amount I was paying was going to jump from 1050. To now 1130. I thought it was weird because I was leasing less than the first year in 2023. days later Im dealing with my gap refund check from the previous car, she said oh you have 2300 dollars of warranty which one? I said Cancel that right now & now it makes sense why my payment went from ***** to *****. So the problem here is 2023) Highlander Toyota - payment - 1050$ lease -47k 2024 Toyota coralla - finance - 597$ - 31k 2024 Toyota sienna - 1130 $ lease - less than 45k So the main problem here is example Without that warranty in 2023 my payment was going to be ******* so when he adds the warranty Im stuck for the remainder of the the 5 or whatever so years left with a surcharge every month of 100-150$ just so he can make 2600????????????????? So Im being stuck with a high payment so their finance managers can do this time and time again??? Because I didnt get the same guy everytime theyre all in on it. when I go back in 2024 with 1050 to upscale to 1130 because he adds warranty This is unethical, I want this to stop as others are naive & wont notice.

  Business Response

  Date: 03/28/2025

  We have tried numerous times to contact Ms. ****** with no luck. I did review all the paperwork and the customer, and she did agree on buying the warranties at the time of purchase.

  We disclose all our products upfront, and the customer has to sign three different documents acknowledging the products and her signature is on all of them.

  The customer has canceled all the products so her balance has come down. If the customer has an issue with the payments she can refinance the vehicle at any time.

  She is on a simple interest loan and she has that option.

  She can call me if she has any questions.

  Thank you!

  ***** *******

  General Manager

   

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18, 2025 my car 2020 Toyota Corolla Le was service for oil/filter change, tire rotation, and brake pad/rotors replace in the rear of car. After, we got home noticed all four hubcaps were damaged, I can understand one hubcap but not all four. I immediately contact the service advisor ****** ********** and since it was a Saturday he stated he will look into this on Monday 1/20/25 and involved his supervisor I send him pictures of damaged hubcaps. He did not get back to me on Monday so I text him on Tuesday and he stated his supervisor (service director **** *****) needed to see pictures taken by service department prior to service and view pictures I send them. Management denied to replace hubcaps even when they were damaged while car was being service in their facility. ****** (service advisor) still took upon himself to replace hubcaps but till this day has not locate any replacements. I paid over $300 to service my car and another $200 to service another Toyota I have purchased in this location. I would like for them to replace this hubcaps. Thank you

  Business Response

  Date: 03/28/2025

  We contacted Hope and addressed the concerns she had with the hubcaps on her Corolla.

  We contacted the company that sold us the hubcaps and they were able to warranty the parts, and we are replacing them.

  Customer is happy now.

  Thanks

  ***** *******

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a vehicle and signed all financial documents, and the dealership car sales manager Mr. **** **** will not release the vehicle. The vehicle belongs to me and what they are doing is considered theft at this moment. I want my vehicle that I purchased, and Mr. **** has no idea on what he is doing.

  Business Response

  Date: 01/31/2025

  I understand the customers frustration but unfortunately I can't deliver a vehicle until I get all the title paperwork and the trade in. We did everything by e-contract but we still need some wet signatures.

  We do this to protect our customers. Also we did an appraisal and the trade in wasn't here. We explained to the customer that in order for us to deliver the vehicle we will need the trade in and the paperwork.

  Customer couldn't understand that but it's normal procedure. No Dealership will deliver a vehicle to an out of state customer without having all the documents in house and the trade in.

  Thanks

   

  ***** *******

  General Manager

  Customer Answer

  Date: 02/01/2025

  Complaint: 22869644
  
  I am rejecting this response because:

  Mr. **** **** and team never explained this to me from the beginning, all this could have been avoided if I would have gotten all the information correctly from the get-go. As a customer, when I am being told by Mr. **** that we have a deal or contract then I would expect that out of North Park Toyota. I initially took my trade in physically and they gave me a trade in value. I just want to make sure this does not happen to anyone else, and that North Park Toyota team makes sure it gives all the correct information so there isn't any confusion whatsoever.

   

  If someone there could have explained this to me, I would have been happy with that, I spent over $1,000.00 dollars with a vehicle carrier and ended up canceling because of all the confusion. However, after speaking with *****, she explained to us and we clearly understood, I hope this can get passed on to Mr. *** and his team and learn from this and take this as a training to avoid any future mistakes. We have been Toyota customers since 2007 and continue to be so. 

  
  Regards,
  
  ********* *******

  Business Response

  Date: 02/03/2025

  We want to sell every car we have in the lot but at the same time we need protect the store.

  We did explain that to the customer.

  We can't deliver a vehicle unless we have all the docs and the trades in house.

  I called and texted the customer and she hasn't called me back.

  She can call me if she has any questions.

   

  Thank you!

  ***** *******

  General Manager

  Customer Answer

  Date: 02/05/2025

  Complaint: 22869644
  
  I am rejecting this response because:

  i Want to make sure the customers get better service and make sure it doesnt happen to any one else. Its not just about protecting the store but to make sure the customer gets taken care of. All we ask is to make sure you accept this as a ****** learned and make sure you have your management prevent issues like this and to not let it happen again. I express my concerns and we been Toyota customers for a very long time and all I ask for is that the store takes preventative measures from this happening. Get your management team to understand and make sure this never happens again.

   

  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents assisted in helping me and my wife purchase a car a ****** Altima 2022. After purchasing car we started to have issues with the trunk then a week after the battery to the car completely died it had not been replaced as advised by dealership that it would. Called and complained because me and wife and my son were stranded with no help at all so we had to get battery replaced and dealership refuses to assist as they claim that there was no issues with the car after they checked it

  Business Response

  Date: 01/30/2025

  We called the customer and addressed his concern. We will refund him the cost of the battery.

  He is happy now.

   

  ***** *******

  General Manager

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 23 December 2024, I drove 8 Hours to buy a truck from this dealership.They filed my Pre-approved check incorrectly and caused me to 1.5X my downpayment.Due to their error, I had unnecessary stress on my life and wallet.

  Business Response

  Date: 01/10/2025

  My apologies for the stress caused *** *********.

  Unfortunately, every State has different fees when registering vehicles and the system doesn't calculate everything right.

  The vehicle had to be registered in ********** not ******

  In order for us to get the correct amount we always have to call every DMV.

  The extra money is something that the customer had to pay regardless. We don't control that.

  ***** *******

  General Manager

  Customer Answer

  Date: 01/13/2025

  Complaint: 22763451
  
  I am rejecting this response because:

  This has nothing to do with the state taxes. I understand paying something different because of state sales tax.

  The issue is that your employee took my check and wrote the wrong number on it, causing me to increase my down-payment to cover his mistake. 
  
  Regards,
  
  ******* *********

  Business Response

  Date: 01/14/2025

  I understand what the customer is saying but we were still short on money to title the vehicle.

  The money that he gave wasn't because we raised the amount to finance it was because the check had the wrong amount.

  The customer knew what the total amount was. We just didn't write the correct amount on the draft and we were short for the taxes.

  what the customer gave us was to cover the taxes.

  ***** *******

  General Manager

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed. I have made over 12 vehicle purchases in my lifetime. Going through finance this go around was the worst. Not only did they try to cheat me on my contract but they also would not remove additional add ons I told them to remove. I sat on the phone explaining to them that I just bought car 12/10 and bank does not have any paper work until 3-5 days sometimes a week. They would not take off the additional add ons. I had one guy who they said was the general manager tell me to come down when I told him if he keeps trying to be in ethical and scam me I would file a bbb complaint and take higher and he acted as he had no care in the world. Bottom line. When they realized they forgot to collect my down payment is when they finally ripped contract and re did everything to what was promised. I not only wasted 3 hours of my time. I wasted gas and money from my job because there lack of ethics and integrity to cheat a customer out of money. I am asking for what is right and they compensate me on what they took from me.

  Business Response

  Date: 12/16/2024

  Our Finance Director talked to Mrs. ******** regarding the concerns she had. She did cancel all the products and signed a new contract without any warranties.

  We don't owe her any money. She wants $5000.00 for the time she wasted and unfortunately, I don't compensate people for that.

  We just made things right and made her sign the contract without the warranties.

  Thanks

   

  ***** *******

  General Manager

  Customer Answer

  Date: 12/16/2024

  Complaint: 22676865
  
  I am rejecting this response because: total sales price and total of payments is not accurate. They added the 5000 instead of subtracting which would equal the ***** on total sales price to match the total of payment I make after financing at a 4.99% 72 mth loan. Looking at history from when I purchased from them 3 years back. I noticed when I put down 6000 they didnt include in my contract on the total sales price. Makes me to believe they are working unethically and out of integrity. When I asked finance director ***** ********* to view his files he stated they do not keep files on hand 3 years back which violates state laws in which public files are supposed to be stored for public records. I am very disappointed with his unprofessionalism when responding to me via email and the business that they have running to make me feel they are cheating thousands out of money. I asked for CEO name and he would not provide.
  
  Regards,
  
  ****** ********

  Business Response

  Date: 12/16/2024

  We don't know what happened 3 years ago but I'm attaching the Purchase order and contract to show that the customer didn't have any additional products in her contract.

  I believe she might be getting confused by the way the contract reads. The contract shows the down payment on the total payments because it has to be disclosed in that part.

  I will be more than  happy to sit down and go over the contract with the customer and explain everything to her in person.

  Mrs. ******** please come in and ask for me.

  We will clear this confusion.

  Thank you!

  ***** *******

  General Manager

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 Corolla brought in with brake light on. $2700 was charged to fix the car and returned. Less than 25 days after picking up the car I noticed the same stuff leaking into the cabin of the car! Took it back & got an email from ******* *. actually stating that it was leaking so bad the first visit they "missed" it. However they had a "meeting" afterwards & thenFred ***** the Service manager decided they did nothing wrong & it will be an additional $1500 to the first the part they "missed" now insisting they didn't miss it. We went back & forth with opinions and i was upset that I took a loan to get my car fixed & it's not fixed. **** then offered to fix it for $800. More discussion, I asked for pictures and recieve them but they are not the pictures of the leak ******* was speaking of. We discussed more because I literally had to take a loan & borrow mone for their repair. **** ***** was absolutely NOT willing to stand by an almost $3k brake repair and feeling extorted when he finally agreed to $420 I borrowed it so I now owe more money.

  Business Response

  Date: 12/19/2024

  My Service Director explained to the customer everything that was done to the vehicle.

  The work that was done was replacement of the brake master cylinder (leaking)
  We recommended engine and cabin air filter (dirty)
  Front and rear brakes worn to 4mm and marked yellow
  The customer drove the vehicle almost 800 miles and it started leaking brake fluid from the same area
  The clutch slave cylinder was now leaking.
  I sent them pictures of the different places leaking because they are several inches apart from each other
  The slave cylinder most likely started leaking because now the system is pressurized with the leak stopped on the master cylinder.
  The technician had already mistakenly installed the part so I discounted the 2nd ticket from $1400 to $420.00 just to cover our cost
  What it boils down to another part failed after repairs were done and when car left it was OK
  I explained to them we do not know what will fail after a repair is done and did not recommend replacement of the slave cylinder because it was not leaking when 1st repairs were done.

  We didn't cause the damage, but we did discount the labor work by almost $1000.00 just to take care of the customer.

  We have been very transparent with the customer.

  ***** *******

  General Manager

  Customer Answer

  Date: 12/19/2024

  Complaint: 22663013
  
  I am rejecting this response because: The technician admitted in an email that the master cylinder was leaking so badly THEY missed it. It should have been caught! The Manager admitted to me the parts were $210 half of the payment he demanded to release the car. I respectfully request a $210 refund. This 2nd inconvenience & loss of work was NOT my fault bit the technician for not testing or seeing the whole problem. Had the problem been caught I never would have added cabin filters & brakes to a loan that could have waited. I was NOT fully informed

  
  Regards,
  
  ***** *******

  Business Response

  Date: 12/24/2024

  NO problem.

  I will take care of the customer.

  Please have the customer reach out so I can have the check ready.

   

  Merry Christmas!

   

  **** *******

  General Manager

  Customer Answer

  Date: 12/28/2024

  Complaint: 22663013
  
  I am rejecting this response because:
  
  Regards,
  
  ***** *******

  If the check is $210 this matter will be closed. I will be in touch soon.

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to north park for a simple plug. It took all day. I managed to keep my cool but then when I drove off I got other flat requiring them to come get me mind you I was in the way to the tax office. So now I really upset at this point. The topper is the damage my vehicle. A deep scratch. Im a marine that like things how I like them. I feel like they disrespected a Veteran. If you dont do something about this blatant disrespect. I dont know why I signed up in a time of war. Their is more but I am so stressed I need to sleep.

  Business Response

  Date: 12/02/2024

  We will be more than happy to take care of the issue. My Service Manager did talk to Mr. ******* and we did promise him that we were going to take care of the scratch.

  I tried calling the customer, but it went to voicemail. I left a message to the customer with my cell phone number in it.

  He will be taking care of.

   

  ***** *******

  General Manager