Complaints

This profile includes complaints for Universal Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Universal Toyota

  12106 N Interstate 35 San Antonio, TX 78233-4212

  
• 

  Universal Toyota

  12102 IH 35 N San Antonio, TX 78233-4212

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30/24, I purchased a 2025 Land Cruiser from Universal Toyota. I had done my homework. The **** on the base model for a new 2025 Land Cruiser ($56,700), which replete with add-ons like a roof rack etc., comes to approx. $61,700 (as advertised on the Universal Toyota website). At the lot, Universal Toyota had added a dealer's markup of $5000 (not advertised online) plus approx. $5000 for custom leather. This brought the total price to an outlandish $72,460.00. I negotiated with salesperson, ******* *****. He took the keys to my trade-in vehicle to have it appraised. I still owed $24,709.22 on the trade-in and the value was reported at only $21,000. I told *******--in no uncertain terms--that I could not buy a new car with him if I had to pay off this $3,709.22 difference on my trade-in loan. He said that Toyota would pay the loan difference for me as part of the deal. Unfortunately, contra what ******* promised, the contract I eventually signed (which he drafted) added the $3,709.22 to the agreed upon purchase price of $69,999 for the Land Cruiser. Toyota "paid off" the outstanding amount on my loan, but only by adding it to my new purchase! At no point did anyone at Universal Toyota contradict *******. Mr. ***** did not inform me that Toyota would add this to my purchase. Mr. ****** the sales manager, never pointed this out, and neither did Mr. ***** ****** in Financing. The contracts I signed were unclear to me, a novice car buyer, and I took Mr. ***** at his word. After more than 6 hours without food, I signed the contract, light headed and in a hurry to head home. Mr. ***** purposefully misled me about the terms of the contract to the tune of $3,709. The dealership falsely advertised prices on the internet, kept our trade-in keys hostage, and kept us on the lot for six hours without food before having us sign the erroneous contract. On 1/20/25, I made several calls and emails to complain. On 1/30/25, I was told too bad by Mr. ********* senior sales manager.

  Business Response

  Date: 02/17/2025

  Mr. ******** and Mr. ****** had been in continuous contact by phone and email since January 21, 2025, to January 30, 2025. (Please see attached document.)  Mr. ******** contacted Mr. ******** ****** in response to the complaint. Mr. ****** was explained to, and the documents were reviewed such as the trade equity discloser showing that the trade-in had negative equity. The original pencil was also presented and reviewed showing line by line to what the customer agreed to. 

  Customer Answer

  Date: 02/20/2025

  Complaint: 22949077
  
  I am rejecting this response because:

  The response does not address my complaint.  My complaint is that *** ******* ***** promised me that Universal Toyota would pay off the negative equity on my trade-in loan ($3709.22).  Universal Toyota paid off the trade-in loan, but then added it to my purchase price without informing me, at any point, that this was how they were planning on "paying off my loan."  In other words, Universal Toyota did not pay off my loan; they, instead, made me pay for it, by adding it to the purchase price of the vehicle, and never once informing me that this was their plan of action.  I explained in my email communication with *** ******** that I did not consent to having this amount added to my purchase price, and that I was never verbally informed that Toyota was not, in fact, paying off my loan, but was instead adding it to my purchase price.  I was extremely disturbed when I reviewed the contract on January 20 and saw that it appeared that they had added this amount ($3709.22) to my purchase price.  *** ******** helped me to discern the precise amount of the difference that I was charged for the vehicle (69, 999 + ********) vs. what I had agreed to pay ($69,999).  At no time did *** ******** address my complaint, except to say, too bad, you signed the contract.  I detailed to him the state of mind that I was in by the time I signed the contract.  I also detailed to him that the contract was not clear to me at the time, nor is it even entirely clear to me at present.  The difference between my outstanding loan and the trade-in value is clearly listed, and was accurately indicated on the contract.  But it was not clear to me that Universal Toyota was adding this difference to my purchase price.  *** ******** should provide evidence that shows that the contract clearly states this fact.  Even the negative equity disclosure page is not clear on this point (it says the negative equity "may be" added to my purchase price--but as ******* had told me that Toyota was paying this off for me, I never thought to question this "may be").  To be honest, I was in such a hurry to leave the dealership, I did not even notice it at the time.  Again, the only way I could figure this out was to break out my calculator after the fact, because no one at the dealership ever informed me that the contract had added the payoff/trade-in ("negative equity") to my purchase price.  *** ***** should have informed me of this before he drafted the contract, since he was the one with whom I made the deal in the first place.  Again, Toyota paying this difference was the critical element that made this sale happen, and I clearly informed *** ***** that this was the case, and that no deal would be made without Toyota paying this loan out for me as part of the purchase agreement.  *** ***** and *** ***** never told me this, either, although they may have presumed that *** ***** had communicated that this is what the contract indicated.  I repeat: *** ***** did not inform me of this fact.  In fact, I never even had the opportunity to review the contract with *** ************ After we met with *** ****** where we discussed financing terms, I waited for hours before finally meeting with *** ***** in Finance.  *** ***** made a verbal deal that Toyota would pay off the negative equity, and then drafted a contract that directly contravened the verbal deal we had struck, and so he is responsible for deception, whether intentionally or not.  But, again, since *** ***** contradicted his own word when he drafted
  the contract, I can only presume that *** ***** omitted communicating this to me with the purposeful intention to mislead.

  When I spoke with *** ********* I told him that as senior manager, he was responsible for investigating possibly unethical behavior (or even mistakes) made by his junior staff.   When I spoke with *** ******** on the phone, he was civil, but not interested in investigating my complaint.  He only said I should have read the contract more thoroughly before signing it.  I agree!!!  Of course, after 6+ hours at the dealership, hungry and lightheaded, with my pregnant wife and 1.5 yr. old toddler, I was not in great shape to be reading the fine print.  Instead, I speedily rushed through the myriad documents presented to me in a rush to finally leave the dealership and begin the two-hour drive home.  *** ******** might ask himself why any sane person would agree to pay $69,999 for a car that is only worth 65k at best (replete with the overpriced custom leather and window tinting).  The reason I did not haggle with the $69,999 was because, as I explained to *** ********* *** ***** had promised that Toyota would cover the negative equity on my loan ($3709.22), which made for a fair deal, in my mind, and certainly a fair price for a car that is listed on their website for far less than the 72k I saw on the window of the vehicle when I first arrived at the dealership (again, the vehicle is advertised online for less than 62k).  That inflated amount included a $5k dealer ****up that was similarly not advertised online.  They reduced this ****up of their own volition at right around the same time that *** ***** promised me that Toyota would pay off the negative equity on my trade-in loan, bringing the price of the window sticker to $69,999 (again, I did not haggle to reduce this ridiculous ****up; it was done preemptively on their part to make the sale happen as they had their **** in sight). 

  *** Quinone's reply to my BBB complaint, like his telephone call, addresses nothing of substance pertaining to my complaint, except to effectively say, too bad you were misinformed and signed the contract, which I repeat was a contract that violated what was promised to me by *** ***** (that Toyota would pay off the negative equity to the tune of $3709.22).  So, again, I would beseech him to actually investigate this matter with his sales staff, in order to find out where and why the miscommunication occurred, and whether it was purposeful or simply a communication error (I leave that matter for him to resolve, but the fact is that I was told one thing by *** ****** who proceeded to draft a contract that contradicted his word).  I purchased this car off of Universal Toyota in good faith, and that good faith was violated.  I signed a contract in good faith, and that faith was violated. If it was a mistake, it should be corrected.  If it was done purposively, then *** ******** becomes part of the problem, when in fact he should be operating in good faith to make things right.
  

  I gather from his reply that, since I signed the contract, I have little to no legal recourse, and so he is unwilling to actually do the right thing.  I assured him on the phone and I assure BBB that I am very upset by being lied to by *** ************ I am also sincerely disappointed that someone in a senior sales management position is only making matters worse by effectively saying to me, too bad, you fell for our dishonest sales tactics, and now you are out of luck.

  I have consulted with a consumer protection attorney in *********** and I plan on seeking damages in court if *** ******** refuses to reimburse me for the $3709.22 that is under dispute.  *** ******** might visit internet reviews of his dealership and ask himself why it is rated 2.4/5 and the most common customer complaint is that his dealership is **** with dishonest and deceptive people.  I would encourage him to be an agent of change in this respect.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought a brand new electric vehicle 3 months ago from Universal Toyota in ************I Had my first flat Feb 8, 2025, unfortunately I could not take to the car to tire shop myself because there was no spare or kit to remove. I was told by Toyota that they offer roadside assistance and they will tow to car dealer. First issue - it's just a flat and I have nail..tire was punctured in spot that was repairable. Dealer is saying I need brand new tire and charging me twice as much that what I could get on my own. 2nd issue - I went 2 days without proper communication and being tossed between departments. I had to miss work. All.of this over a FLAT!3rd issue - Key for car got lost with a person at dealer and delayed the *** further. 4th issue- I asked to speak with **** and was given a silly discount for all.of their inconvenience. As the car dealer, they don't care about customer satisfaction, it's about making money. I was told i.could trade my car in. I thought why would I do that if I just got it. 5th issue- I am now having to get my car picked up and towed again to another tire shop since they won't take accountability and ********* with all.of these.dumb issues. Don't make customer pay so much more money when you should be ethical and empathize with some of the situation. Was not their fault I got Flat, but is their fault I have been waiting for days to even use my car and still not driveable.Costing me money for **** and missing work. Only discount I was offered from about ****** was ***** . All of this foe a flat????Ethical? Logical? ****.

  Business Response

  Date: 02/14/2025

  We apologize for the inconvenience we have caused our customer with their recent service experience. We have contacted the customer and asked her to return with the vehicle so we can assist her with resolving these issues. We have offered a complimentary rental vehicle so we can order and replace her tire at no charge. We have completed the services promised to our customer and even charged her electric vehicle while it was here in our service department. Everything has been resolved at this time. Please let us know if there are any more issues, thank you.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for the hatchback making noise, they fixed the issue on 9/14/2024. I brought my vehicle back on 10/2/2024 for a vehicle inspection. They found a gap on my hatchback, this issue found today was the welding hinge is broken. The only way the welding hinge can be broken is by great force. They are the only ones who have worked on my vehicle, they are refusing to take responsibility for the damage.

  Business Response

  Date: 10/14/2024

  We contacted Gulf States Toyota Field Tech Specialist to inform them of the customer's concern. **********************'s *** stated that this appears to be a situation where the hatch door may have been forced closed causing damage to the hinges. Per Toyota FTS we have asked the customer to visit our body shop to get a complete estimate to replace the hinges on the vehicle. Once we get the estimate we will submit it to GST FTS for review to determine if this is something Toyota can assist with. Its possible that they may and also possible that they may not assist with the situation. At this time we are awaiting the repair estimate from the body shop to proceed with the next step.  

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will be taking my vehicle to the body shop. This hatch issue could not have been done by a person since the hinges were welded together. This appears that heavy machinery could cause this issue.
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So last week on the 20th of September 2024, I brought my 2021 Toyota Camry in to get the brakes done and also have a them look at a the sunroof because it is not opening. The brakes cost me ******. The sunroof is under warranty since I did purchase the vehicle BRAND NEW with only 12 miles on the odometer. I have never had to get any repairs on my vehicle under warranty the whole time I have had my vehicle.The extended warranty is for ****** miles which I am under and the paper receipt I have states that the deductible for the sunroof would be ***** which is not bad. However after leaving my car there for two days I was told by ***** ******* that he would need to get back to me regarding the sunroof. I was okay with this at first he said he would have to get approval from the warranty department to start the work on the sunroof. After multiple attempts to contact him with no success. He finally called back saying it would cost ****** to get it fixed which is not what a warranty is for. I could tell immediately that I was being stalled in hopes I would pass my ****** mile threshold therefore rendering the warranty repair no longer a requirement. I want my sunroof fixed for the ***** deductible that it should be. I have never been late on a payment in 3 years and purchased the vehicle brand new. That is why I purchased brand new so I could warranties on this vehicle that would cover me in case of problems like this not told that it would require my pay ****** to get to the motor of the sunroof. And that that money would maybe or maybe not be returned to me. Sounds like a load of p***

  Business Response

  Date: 10/02/2024

  Hello, I understand that you are having an issue with your sunroof. We have contacted your extended warranty company and they are requesting that the headliner be removed from your vehicle in order for them to inspect and determine if the repair can be covered under your coverage plan. The extended warranty does not cover the cost for the labor to remove the headliner which is why they are requesting that you as the owner of the vehicle approve the disassembly time needed for them to inspect the sunroof. If the repair is covered by your extended warranty then there will be no charge to you for the disassembly. However if the repair is not covered then you would be responsible for the disassembly labor cost. I wanted to make sure this process was explained to you in detail so you are aware of how the extended warranty works. If it is okay with you I would like to offer assisting you with the disassembly cost by covering it for you at no charge. This would allow us to remove the headliner so the extended warranty inspector can come by and determine if the repair can be approved for us to complete. At this point it will be solely up to the extended warranty to approve or deny the repair. If the repair is approved then you would only be responsible for your deductible fee. If the repair is denied then we can present you with an estimate and you will have the option to approve or decline the repair. Thank you for allowing us this opportunity to provide service to you and your vehicle. 

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  This practice still makes no sense to me at all, and seems like a ploy in order to still stick the fees upon your customers. However, if your going to cover the cost of the disassemble then lets do it. I do not have time to be clever with my words.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was given a quote online for a vehicle, contacted by their online sales department, given a test drive, and then given a different quote after having spent significant time at their place of business. Classic bait and switch techniques

  Business Response

  Date: 09/16/2024

  Our GSM contacted the customer to try and resolve the issue however, after the customer answered the call and our GSM, **** ********, asked to speak with Mr. ********** the customer hung up the phone. With that being said, with the customer's complaint, Mr. ********* wanted an Outlaw lifted truck for the price of a truck that did not have dealer ads. 

  Customer Answer

  Date: 09/17/2024

  Complaint: 22292314
  
  I am rejecting this response because:

  At no point did any worker from universal reach out. Nor did I ever hang up on anybody. The vehicle is represented in the screenshot and is posted to their website without any details of it being lifted. 
  
  Regards,
  
  *********** *********

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled to meet with ***** Ma on 7/13. I came in with clear intentions and a desire to trade my car in to save money and reduce my car payment. I was not listened to, and communication wasn't there. I was moved to the used dealership and sold a car by **** *******, before it was done processing. I had to reach out for updates on numerous occasions and they had to obtain the ***Signers signature in *** I put a $500 deposit on the car and it took 5 weeks to get refunded. It took over a week to get the car processed and parts replaced.Once we got the car on 7/27 , the windshield was cracked, the keyfob was faulty. We had to take the car back in to get the windshield replaced, and they ended up replacing the keyfobs. We signed the paperwork and received a couple calls that the forms were done incorrectly and needed to be resigned. I have been in touch with so many managers, ******* *******, **** De ********, On 8/29, we had problems on the road with the car shaking. I took it back and had to have a full inspection completed because it was not done initially. The rotors needed to be replaced. That was a hassle and stressful.I received a call that I needed to sign paperwork again. I signed electronically and it was noted my payment was due 9/10. I called the bank the loan was (***********) with and they stated that my loan was denied, and the decision was dated 9/10. They stated they had 3 applications with my name on them.The dealership has not reached out, and have failed to provide me any information. My 2020 ********** that I traded for the 2021 ********** sold. I would like a check for the price my 2020 Highlander was sold for and never have to deal with Toyota Universal again. I do not have any registration for the vehicle since the forms were not processed correctly, the temp paper tag expires 9/25. I am unable to get a TX driver's license until I have the registration. I moved here to ** from AK so I'm using that for now.

  Business Response

  Date: 09/16/2024

  We appreciate your business and thinking off us for coming to purchase your vehicle. Unfortunately, we didn't meet your expectations. I understand that we have fixed the three issues that you have mentioned above concerning your vehicle. The communication has been lacked from our department and they have been coached to handle this situation promptly moving forward. They have also been coached to notify the customer once there is any issues with the vehicle or the paperwork. We do apologize that the paperwork wasn't done right the first time as we had new employees in our department nonetheless, they should have been coached and trained properly. 

  Currently we have resolved the situation by fixing the vehicle key fob, cracked windshield and rotors on the vehicle. We have kept the financing through Toyota ***************** and we hope to have accommodate everything in our ability to make the difference you were looking towards. 

  We hope to still service your vehicle needs and meet your expectations in the near future. Again, we thank you for your business and apologize for the inconvenience. 

  Best Regards, 

  Universal Toyota

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to shop for new vehicle on 6/22/24, specifically asked about hard inquiry process and was told hard inquiry once. Toyota not only pulled hard credit inquiry but also had other banks pull hard inquiries: Flagship Credit Acceptance - 2 hard inquiries on 6/22 & again 6/24 Regional Acceptance - 1 hard inquiry 6/22 Crescent Bank/*********** - 1 hard inquiry 6/22 Toyota Motor Credit - 1 hard inquiry 6/22 & again 7/18 NCC/Universal Toyota - 1 hard inquiry 6/22 Total of 8 hard inquiries without my authorization. Another one today, 7/18 and I havent spoke or given anyone authorization. I need these hard inquiries deleted from each company and credit bureaus.This Toyota dealer are not honest people and I will not do business with them.

  Business Response

  Date: 08/19/2024

  Good afternoon,

   

  We will be sending the letters to the various Credit Bureaus as requested. Our GSM has spoken with the client and we are happy to resolve for her. 

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my 2020 Rav4 in to the shop twice and advised the reps that my maintenance light is on. They advised I just need an oil change, so I trusted their expertise and got an oil change even though it was **** miles before the recommended oil change. I have now taken my vehicle in two times with the same issue and they just keep telling me I need an oil change. I now have an appointment set up on Saturday December 23rd for the third appointment to take care of something that should have been addressed the first time. I am super annoyed by this situation and am very upset i am wasting my time again and again.

  Business Response

  Date: 01/18/2024

  Universal Toyota understands how frustrating it can be to revisit the dealership for the same issue, and we sincerely apologize for any inconvenience this may have caused. Rest assured, the dealership is committed to resolving this matter for you. It is our understanding that the vehicle is now repaired and a credit has been given to your account regarding this vehicle. 

  Thank you for your patience and understanding.

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The vehicle has not been repaired but is scheduled for repair and we are awaiting the refund for the unnecessary oil changes that the staff advised was needed. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Toyota Camry with Universal Toyota (Red McCombs), everything was fine, I was happy until I recently traded the car into another dealer and UNIVERSAL TOYOTA ignores me when I call to cancel warranties, gap, and maintenance. I have been calling for a month and I have yet to receive a call back. My first call went well, they asked me to email, a pic of my LICENSE, TRADE PAID IN FULL LETTER, ODOMETER DISCLOSOUR and my CURRENT ADDRESS. They told me to email it to: ******************** I need a full refund, they take advantage of people that are out of state so that they keep more money.

  Business Response

  Date: 01/18/2024

  Universal Toyota sincerely apologizes for any and all communication issues regarding the cancellation process with our customers. We will ensure that the finance department reaches out to finalize the cancellation request within the next 24 hours. 

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this car dealership to purchase a new vehicle for my wife and kids. I gave them permission to run my credit 1 time for interest rate, but they instead ran it 4 times. It ruined my credit as these were all HARD CHECKS. They refused to give me my interest rate unless I signed papers first which is a total scam.

  Business Response

  Date: 01/18/2024

  In the context of rate shopping, it is pertinent to note that multiple inquiries made within a defined timeframe, typically spanning 14 to 45 days, are commonly consolidated into a singular inquiry for credit scoring purposes. This practice is implemented to facilitate consumers in exploring various loan options without incurring separate impacts on their credit score. Furthermore, discussions regarding interest rates are exclusively within the purview of **************** members. They possess the expertise to provide accurate and comprehensive information on this matter and are able to provide precise and tailored assistance.