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Business Profile

New Carpet

Hicks Carpet One Floor & Home
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BBB Accredited BusinessA+Rated by BBB

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1

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Review Details

  • Victoria A

    Date: 04/17/2022

    Such a disappointing experience and still dealing with my messed up carpet. Had carpet installed on over 1,000 sq feet in our home. Everything was going well, Larry was nice when we went to the showroom but the trouble came after the installation. After Tony and Jesus were done I started to notice a bubble in the long hallway area upstairs. Called Larry, the guys came out and smoothed it out. After that one of the seams in the same area became more noticeable, there was also a gap along one of the edges. I could stick my fingers in there, the carpet did not touch the wall, all this in the same hallway area. Called Larry again, he came out, assured me it wasn't a big deal and the carpet could simply be stretched again. So Tony comes out again this time with a different guy because Jesus has quit for some reason (I wonder why). They tell us they are adding more adhesive of some type so the seams will go away. They were here for a few hours and I honestly thought, great this will be it. NOPE! After a couple of days the 2 seams in the hallway are way more visible because of this adhesive and I can also feel a hard line when I walk down the hall. It's basically like hardened glue, I can touch it and it's 1000% worse now. On top of that the edge where there was space between the carpet & the wall, is now in the opposite side. It's like they "stretched" it but just made it short on the other side instead. This has been a complete nightmare, it's caused so much stress in our home. Obviously this carpet wasn't cut the correct size and needed to be redone not have glue added. I have not been able to come to an agreeable resolution with Hicks Carpet One to this day and still have carpe that looks awful, $7K later.

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