ComplaintsforOAF Nation, LLC

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Initial Complaint
01/09/2023
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
On November 28th 2022 I placed order number OAF240154 for three items totaling ******. After 2 weeks I sent an email asking when I can expect the items to ship as they where Christmas gifts. The company could not give me a timeline when to expect the items to be shipped. After three weeks I requested the order be cancelled and my credit card refunded. OAF Nation declined to cancel the order and refused to refund my money. After 30 days I finally received an email the products had shipped. Thirty three days after I ordered the products they showed up. The items poor quality, awkward fit, and delays where the reasons for requesting a return and refund. This company has poor business practices for an online retailer and additionally may be exploiting veterans.
Business response
01/10/2023
Hi,

Please send us an email at *******************************.

- OAF Nation
Customer response
01/16/2023
Complaint: 18700678

I am rejecting this response because:I responded to the email the company provided on the same day. Its been 6 days since I sent the email and have got no response. Based on the other complaints against the company I can only assume the company tactic is to wait the 6 days until the complaint is closed.

Regards,

***********************
Business response
01/17/2023
Hi,

Please send us an email at *******************************.

- OAF Nation
Customer response
01/22/2023
Complaint: 18700678

I am rejecting this response because:Ive sent emails to the one provided and returned the products but still have not received a response.

Regards,

***********************
Initial Complaint
12/20/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered one shirt Nov 25, it is now Dec 19. I hve emailed back and forth asking about my order, told it was packaged and awaiting carrier pickup. I later received 2 emails AFTER asking AGAIN where my order is, that my shirt is now printing. I understand items are customized but be honest about the dang shipping and time to make the shirts. I would like a real timeline or a refund.
Business response
12/21/2022
Hi,

Please email us at *******************************.

- OAF Nation
Initial Complaint
10/31/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order on the 13th of October. It didnt ship until the 21st. It has been sitting on the loading dock since then. I asked customer service why the order hadn't moved since Oct 22nd. I asked them too look into it. Instead of looking into it they told me exactly what **** says on their site. That is is awaiting pickup. **************** is about providing a service and helping the customer to get to a agreeable solution. This has felt like a lead on until it gets there. I have ordered several other things after that and they have gotten here already. I actually dont even want the item anymore at this point and would prefer a refund. The quality of customer service and the lag time is absurd. OAF Order #OAF236645
Business response
11/03/2022
Hi,

Please send us an email at *******************************.

- OAF Nation
Customer response
11/04/2022
Complaint: 18337884

I am rejecting this response because:
I received an email earlier this week to give it a few more days and you would make it right. I emailed back after a few days requesting it be made right and recieved no response. So far with your company when I email that address any initial response is a quick response where the representative has done minimal if any research into the issue. My package still sits in the same place it has been for multiple weeks while other things I have ordered have already gotten here that were ordered after. Customer service is all over the place as in responses vary and promised help has not been there.

Regards,

***************************
Business response
11/07/2022
Hi,

We have fulfilled the order and **** handled the shipment and currently in transit. We also sent the information via email. APO address usually takes longer than the usual wait time, 4-6 weeks.

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=92748901790444543431319980

- OAF Nation
Customer response
11/07/2022
Complaint: 18337884

I am rejecting this response because: it does not take 4 to 6 weeks. It also says it has not been accepted by the military yet. Judging by the amount of shipping complaints against your company I would say that you utilize the lowest and an unreliable mailing service. I have ordered and received packages from my family as well as multiple companies in the time it has taken from my order from your company. I also requested a refund and was told to give it a few more days and you would make it right if I had still not received it. We are definitely a few more days later as of last week and I received no response when I asked your company to make good on this. The lack of ownership on this as well as follow up is extremely poor.

Regards,

***************************
Initial Complaint
10/24/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Spent $82 on 4 shirts in July of this year after 3 months went by I requested a refund they acknowledged it and a couple days later shipped out my order even though I requested a refund once the order was delivered I am still missing one of my 4 shirts absolutely disgusted that I am this mad at a veteran owned company.
Business response
10/25/2022
Hi,

Please send us an email at *******************************.

- OAF Nation

Customer response
10/25/2022
Complaint: 18298675

I am rejecting this response because:
I have emailed them countless times they either ignore the email or give me the same generic response
Regards,

*************************
Business response
10/25/2022
Hi,

The order has been delivered via usps:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9261290278835145529675

- OAF Nation
Initial Complaint
10/17/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Placed an order on 9/19/2022 for a hoodie and a hat . The hoodie said 20 days to your door . We are clearly past that and I get the typical copy and paste response . Sorry your order is still In Production we will send an update once it ships. It is a hoodie and a hat not much but they had no issue taking my money . From what I can tell this is a norm for them . Not really a veteran if you cant make your own time hacks that you set
Business response
10/18/2022
Hi,

Please send us an email at *******************************.

- OAF Nation
Customer response
10/19/2022
Complaint: 18229474

I am rejecting this response because: it was a copy and paste response and every email says the same thing its in production process and you will receive shipping info soon .

Regards,

***************************
Business response
10/21/2022
Hi,

We have advised that the item is made to order and will take longer than the usual wait time. We are currently working double time to fulfill the order. We will send an email notification once it is staged for shipping.

- OAF Nation
Customer response
10/25/2022
Complaint: 18229474

I am rejecting this response because:

Regards,

***************************

still no update just your typical copy and paste response
Business response
11/11/2022
Hi,

The order was delivered at the front door or porch at 3:04 pm on October 28, 2022 in ******, ** 46356.

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405516902603567408006

- OAF Nation
Initial Complaint
09/21/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered from OAF Nation for my honeymoon back on August 1st. Today is September 20th. I sent an email to cancel my order since we did not receive the order in time. We are already back from our honeymoon and just TODAY got shipping notification for bathing suits I won't even need. It's fall now here in CT. There is no customer service number and they don't respond to emails! This is ridiculous.
Business response
10/03/2022
Hi,

Please send us an email at *******************************.

- OAF Nation
Customer response
10/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and the issue has NOT been resolved.

Regards,

*******************
Customer response
10/03/2022
Complaint: 18052618

I am rejecting this response because:
the issue has NOT been resolved

Regards,

*******************
Business response
10/04/2022
Hi,

Both orders has been delivered:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400116902603567847987
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400116902603567893106

Thanks!

- OAF Nation
Customer response
10/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and we placed this order over a month ago. They told us shipping would be within 5 business days. We ordered from them specifically for a vacation and they never arrived until after we returned from the vacation. We told them to cancel our order since they would not arrive in time and they decided to ************* anyways. The items are no longer needed and we would like a full refund.

Regards,

*******************
Customer response
10/04/2022
Complaint: 18052618

I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID ********, and we placed this order over a month ago. They told us shipping would be within 5 business days. We ordered from them specifically for a vacation and they never arrived until after we returned from the vacation. We told them to cancel our order since they would not arrive in time and they decided to ************* anyways. The items are no longer needed and we would like a full refund.

Regards,

*******************
Business response
10/05/2022
Hi,

The items that were ordered are special items which takes longer than the usual turn around time. This is also posted in our website.

- OAF Nation
Customer response
10/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. That is false information. Your website states production only takes 5-7 business days and that shipping will take 3-5 business days. We waited over a month for our order. Nothing on your website indicates it will take over a month to receive our order. If it did, we would have never ordered. We expect a full refund.

*******************
Customer response
10/05/2022
Complaint: 18052618

I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID ********. That is false information. Your website states production only takes 5-7 business days and that shipping will take 3-5 business days. We waited over a month for our order. Nothing on your website indicates it will take over a month to receive our order. If it did, we would have never ordered. We expect a full refund.

Regards,

*******************
Business response
10/06/2022
Hi,

It is stated in our website the the item you have ordered are made to order. https://shop.oafnation.com/products/****-mk18

- OAF Nation
Initial Complaint
08/29/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I, like many of the other complaints, placed two orders with OAF Nation that yet to be shipped. My first order #OAF231429 was placed on 5 Aug 2022. As of today, 29 Aug 2022, it is still in production.My second order placed on 8/24 is also still in production. I spent a not so significant amount of money on these orders. Whenever I email the contact, on their website I get the same copy and pasted responses. I feel like this is another **************** trying to rip off service members, retirees, vets, and people who admire the military. Recruiting numbers are down significantly this year. Having people out there talking poorly and making disparaging remarks about a supposed Veteran Owned, doesnt really help that. Id argue that Recruiting is a vital to National Security.
Business response
08/30/2022
Hi,

Kindly send us an email at *******************************.

- OAF Nation
Initial Complaint
08/18/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a shirt over 3 weeks ago and have yet to hear anything from OAF. Seems as if they just want to take customers money and not give a product in return.
Business response
08/19/2022
Hi,

Please send us an email at *******************************.

Thanks!

- OAF Nation
Initial Complaint
08/17/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a shirt off the website on July 15th. The website states there is a 20 day lead time. However the order still remains unfulfilled and all emails to customer service have gone unanswered. After reviewing the complaints on BBB, this is typical of this company, who does not care about customers or providing the actual service they claim to offer. Possibly the worst company ever which markets to veterans but just screws them over.
Business response
08/19/2022
Hi,

Kindly send us an email at *******************************.

Thanks!

- OAF Nation
Initial Complaint
08/15/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order (order # oaf228281) for a camo button up shirt from shop.oafnation.com on 6/19/2022. The website said it takes 20 days to make. I still have not received my product. The company stopped responding. When I last inquired about the order, I was told on 7/30/2022 that it is in the final stages of production. I would like my product immediately or a refund.
Business response
08/17/2022
Hi,

Please send us an email at *******************************.

Thanks!

- OAF Nation
Customer response
08/17/2022
Complaint: 17692697

I am rejecting this response because:my order date was almost 60 days ago, and the website stated it should only take 21 days. Every time I email the company, I am told my order is in the final production period, but I am never given an actual date it should ship.

Regards,

*********************************
Business response
09/01/2022
Hi,

We have processed the cancellation request and processed the refund.

- OAF Nation
Customer response
09/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************

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