ComplaintsforAbout Australia

• Initial Complaint

  04/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On November 15, 2023 I place an order with this company for some men's jewelry. On 2/1524 I sent an email asking for an update on my order. In the email reply I was told the items were on back order and would be sent out as soon as possible. By 03/03/24 I had not received the items and asked for a refund. I was told refunds were not possible on this order and that I needed to wait until it was shipped. Since then, I've sent 6 seperate emails asking for an update or a refund with no response.

  Business response

  04/15/2024

  Hello Team,

  It appears that this complaint has been assigned to About Australia in error. 

  The customer states: "On November 15, 2023 I place an order with this company for some men's jewelry." About Australia is a travel company, we do not sell jewelry of any kind.  Can you please cross check the name of the retailer that this client purchased jewelry from and remove this complaint from About Australia's record with your agency please?  If you need any clarification or have any follow up questions for us, please just let us know.  Thank you so much.

  Sincerely,

  ***********************

  Accounts
  

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My sister and I utilized the services of About Australia to plan a trip to Australia. We booked the airfare and hotels with them on April 5, 2022. On June 9, 2022 we purchased a "Tours and Transfers" package to include transportation to and from all hotels and airports within Australia. We were scheduled to leave for Australia on November 6. About Australia sent us our final itinerary and all documents on November 2, 2022 (after multiple phone calls requesting it, even though it was to be sent several weeks in advance). When reviewing the itinerary and documents, I noticed that transportation was no longer included from the **************** to our ******** hotel. I called About Australia to inquire, and the person who answered the phone, *********, told me its because the service only ran on a certain schedule and it was much later than when we arrived. I asked for a refund and she said she would forward that request. Upon arrival, I had to pay $70 (Australia) for my transportation from airport to hotel. Later in the trip, our transportation from ****** hotel to ************** did not arrive, despite confirming the day before. I paid $90 (Australia) for this taxi ride. Once back home on November 18, I e-mailed my contact, ******************************* to request reimbursement for these fees I had to pay myself. No response. I sent a follow up e-mail on November 28. No response. I sent another e-mail to ********* and her associate, ************************* on December 9. No response. I sent a follow up e-mail on December 20, to which ******* said she put this on the list for the accounts manager to refund. There has been no refund. I sent additional follow up e-mails on December 28 and again on January 10 with no response and no refund.

  Business response

  02/07/2023

  The ********************** this customer was working with went on medical leave shortly after their departure date and unfortunately this absence resulted in this refund request getting missed.  The delay in refund is unfortunate but has been resolved.  We are just sorry it was missed in the first place.  This customer is a delight to work with, and we are thrilled she had a wonderful vacation.  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩