Business ProfileforKeith Zars Pools

Since the construction of pool we have had on going issues with fire bowls not igniting and glass pool tile continuously falling off. We have been more than patient in the matter and have tried to work with Keith Zars with no resolve. We were awaiting repairs (fire bowls) as we were informed by the technician whom came out to work on our pool for another matter that the work order was in the queue, when we reached out to check the status we were informed that the fire bowls were no longer cover as we were outside of the 1 year time period (from date of pool plaster) however, our fire bowls were installed as well as work performed on them (turn key installed for permit) well after the pool plaster and from the initial install we have been experiencing the same issue with the same bowl with no resolve. Out of all the work order submissions there was only one repair performed to replace the burner yet we continued to have the same issue. All other work order responses were returned stating that bowls were working yet when we attempted to turn them on they were not resulting in several work orders being submitted with us stating bowls are not working and Keith Zars either not showing/canceling work order with no resolve, and or coming out stating that the bowls were working when they were clearly not. I elevated the issue about 2 weeks ago, team came out but once again we have not received any feedback as to what is going on. The glass tile has also been an issue. The raised spa is no longer level, wrong grout color used in repairs and tile continues to fall off. We have been working with Keith Zars on this matter as well and was informed that tiles would be order, and someone with be out to make repairs. We are kindly requesting Keith Zars provide a timely and effective resolution on the tile repair, fire bowl equipment failure repair and a date as to when we can expect repairs to be completed.