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Business ProfileforPool Supply Unlimited
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4985 Eisenhauer Rd Ste 104, San Antonio, TX 78218-2209
- BBB File Opened:
- 5/15/2023
- Business Management
- Owner Manager
- Contact Information
Principal
- Owner Manager
Customer Contact
- Owner Manager
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David P
06/10/2024
Pool Supply Unlimited Response
06/13/2024
Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you have experienced.
We understand how frustrating it must be not to receive the complete hardware needed to install your SR ***** Rogue 2 pool slide, especially given the significant investment. Unfortunately, the manufacturer left out the required hardware, and we have been actively working with both the manufacturer and you to resolve this matter.
Since receiving your initial email on 5/31, we have made every effort to keep you informed. On 6/5, we notified you that the manufacturer was sending the missing hardware, and the tracking number indicates it was delivered on 6/10.
If you have any problems or have not received the hardware, please let us know immediately so we can address it promptly. We are very sorry for the inconvenience caused by this mistake and appreciate your patience as we work to make it right.
Your satisfaction is very important to us, and we hope to resolve this issue to your complete satisfaction.
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