Complaints

This profile includes complaints for Wildwood Management Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wildwood Management Group Inc

  San Antonio, TX 78232-3735

  
• 

  Wildwood Management Group Inc

  1000 N Walnut Ave Ste 202 Canyon Lake, TX 78130-5344

  
• 

  Wildwood Management Group Inc

  2611 N Main Ave San Antonio, TX 78212-2920

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Wildwood Management Group in the last year 6 times about the up keep of rental properties and side walk in front of my Home being a trip hazard and hazard to my driveway sent pictures over 4 months ago have not heard a word plus community recently got street repairs but in front of my Home thier are big gaps but in front of some Homes more detail was done. These people never return calls l sent pictures in a email 3 weeks goes by l had to call to see if they received the pictures .Every time you call there is a new person and they will be visiting the neighborhood l just took over that's their response , nothing never happens rental property look abandon money not being used for up keep in this neighborhood.

  Business Response

  Date: 09/11/2023

  Good morning ***************,

  We are writing in response to your recent complaint regarding repairs needed in your community. Please know that we take your feedback seriously, and we are committed to resolving this issue with the approval of your board of directors. In reviewing the notes on your account, we can see that this issue has been brought to our attention and your management team has been in contact with the board of directors regarding your concerns. Your current management team has documented their contact with you and the board and will continue to follow up on your behalf. In addition, we would suggest attending the next board meeting so you may also discuss your concerns directly with the board. Wildwood always remains available for our customers either through the association's portal or by telephone. 

  Respectfully

  Customer Answer

  Date: 09/19/2023

  Complaint: 20540448
  
  I am rejecting this response because: this is on going for over year same response they are working on it some one will be in contact 

  
  
  Regards,
  
  *************************;

   

  Business Response

  Date: 02/29/2024

  **************,

  As the managing agent for Regency Park, Wildwood takes its' direction from the board of directors. Any extensive maintenance repairs must be approved by the board, and in some instances the owners as a whole. If there are repairs that you feel need to be made that are not being addressed, our suggestion would be for you to attend the next board meeting and address your concerns to the board. You may also submit maintenance requests through the association portal. This allows the board to also have access to your request.

  Sincerely,

  Wildwood Management Group

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wildwood management is terrible. They do not answer their phones and always get answering machine. Ive tried calling and emailing them but no response. Ive had an outstanding balance with them for a violation that did not happen. *** tried to resolve this for some time now. Every month it would go up for not paying it. I have not paid this years dues because of those extra charges. In May they has an attorney send me papers stating that now I owe $650. *** contacted the attorney and he said to write a letter and email it to him which I did. I still have not heard back from them. I am willing to pay my dues and any late fees that pertain to my dues but not for a violation that didnt occur or any fees associated with that or legal fees. I cant believe they filed paperwork with an attorney. We were only a few months past due. Not even a year! This management group is so terrible its frustrating. Now Im not sure where we stand at the moment.

  Business Response

  Date: 07/17/2023

  ********************,

  We regret that you have had a difficult time in getting to resolution on your violation. In reviewing our records, we see the violation dates back to 2021. In the future, I strongly suggest you not withhold your assessment payment for any dispute. When you purchase a home in an HOA, you are bound by the documents to make those payments in a timely manner. We have passed your information on to your property manager, whom I believe you have spoken with, and the violation fee has since been waived. There are still outstanding assessments and fees for 2022 and 2023. You will need to contact the attorney for the appropriate balance. For future correspondence regarding your account, please email ******************************************** and the message will go directly to your manager.

  Respectfully,

  Wildwood Management Group

  Customer Answer

  Date: 07/17/2023

  Complaint: 20276946
  
  I am rejecting this response because: I have not spoken to our property manager about anything. I am also still not satisfied with the what they are saying about past due assessment dues from 2022. I have paid them. If I have any late fees of any kind from 2022 they are from the violation that they said they waived but never notified me about. They say they waived to violation fee but what about all the late fees from that? I would like a new statement without all of the late fees from 2022 and not have to pay lawyer fees. Again this is all taking place because they never answer emails or calls. This was the only way to get their attention.
  
  Regards,
  
  *******************************

  Business Response

  Date: 07/18/2023

  ********************,

  The annual assessments are always due no later than January 31 for the year billed. Your 2022 assessments were paid on March 28, 2022, therefore you have late fees. Not due to the violation, but due to non-payment.  Additionally, your 2023 assessments still have not been paid and it is now the middle of July. Regretfully, we are not able to release the account from legal or waive any fees. Also, as long as the account remains delinquent, you are incurring legal fees. I strongly urge you to contact the attorney, pay your account balance, and then put your dispute in writing to the board, and send it through the portal. All owners were provided portal access in 2022. The portal shows you have a log in and have accessed it. The latest access being July 5th. Please send your dispute through the portal, it will go directly to your manager, and she will discuss your request with the board and follow up with you on their decision. Until you contact the attorney and send your request through the portal, we are not able to assist you further.

  Respectfully,

  Wildwood Management Group

  Customer Answer

  Date: 07/18/2023

  Complaint: 20276946
  
  I am rejecting this response because:I have tried to reach out to the manager several times through email and by calling the office and got no response. I even tried through the attorney and still nothing. I understand its July now but Ive been trying to reach someone for months now. I am willing to pay my dues today but not anything else until we come to an agreement. Attached is the email I sent your attorney.
  
  Regards,
  
  *******************************

  Business Response

  Date: 02/29/2024

  ********************,

  Your account is very delinquent and is in collection with the association attorney. Your association has a collection process that is followed for all owners unless they are on an agreed payment plan.  Not paying assessments because you have a dispute, is not the way to resolve the issue. As a one-time courtesy, we have waived some fees on your account. Our suggestion is to pay your account in full or request a payment plan with the association attorney, so you do not continue to be charged additional legal fees. 

  Respectfully.

• Initial Complaint

  Date:03/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the President of the ***** of ********* for Chelsea ******** HOA which is currently being managed by Wildwood Management Group. Wildwood Management Group has been in breach of contract with my community as they do not respond in a timely manner or at all to their ***** or to the homeowners among other issues. The board is currently in the process of leaving Wildwood Management Group for another management company and despite Wildwood finally acknowledging that we no longer want them as our management company, they have refused to cooperate with the ***** and the new management company's requests. At no time during this transition process, has Wildwood reached out to the ***** to try and discuss the issue. I sent Wildwood our termination request on 21 Feb 23. They did respond on 23 Feb 23 and I responded again on 24 Feb 23. It then took them until 8 Mar 23 to provide a response. I then responded to them on 12 Mar 23 and have yet to hear back from Wildwood. I called Wildwood on 15 Mar 23 requesting information and was immediately transferred to the property managers voicemail, mind you, I was not even told I was being transferred. I left a voicemail for the property manager and have yet to be called back as of 24 Mar 23. These continued examples of Wildwood's lack of response to not only their board members but to their community homeowners is appalling to say the least. Our association pays a huge chunk of money to Wildwood on a yearly basis and this is how we are treated. In addition to that, Wildwood has charged ** for an Annual Meeting that never occurred (all while Annual Meetings are included in our monthly management fees and are included). When asked about this, they give excuses and refuse to take ownership of their mistakes. They like to place the blame back onto the homeowner. In addition, the ***** of ********* has asked them to cease all collections as of 24 Feb 23 and they continue to charge homeowners late fees without approval.

  Business Response

  Date: 03/24/2023

  Good afternoon,

  In response to the recent BBB complaint, the signed contract between Wildwood and Chelsea ******** does not expire until December 1, 2023. Prior to receiving the cancellation notice, Wildwood was NOT informed in writing of any issues by the *** therefore, we did not have an opportunity to correct any discrepancies. Since receiving their notice, we have been in contact with the board on several occasions, trying to resolve their perceived disputes. (See attached response to board in response to their letter in early March). We have not communicated with the new management company because Chelsea ******** is still under contract. They have been notified of their contractual obligation. Due to having a signed contract in place, and no basis for cancellation, we have been discussing our options and how we should move forward with minimal impact to all involved. Wildwood is willing to work with the board on release of their contract. Today, March 24, 2023, we received an email request from ******* (*** President) requesting a meeting to discuss the transition. We will respond back to the board with available dates. 

  Customer Answer

  Date: 03/27/2023

  Complaint: 19848538
  
  I am rejecting this response because: Wildwood Management Group has only been in contact one time since we submitted our termination request.  It took them 13 days to respond and they have yet to respond again to the third request that was sent on 12 Mar 23.  I have several unresponded to emails and phone calls to Wildwood.  They are not responding to the board of directors in this matter.  As it states in our termination letter rebuttal to Wildwood, which was previously provided, they have breached their contract with **, which makes the contract null and void.  The board has requested to meet with Wildwood to discuss the termination and they have yet to respond to our request.  

  
  

  Wildwood is not upholding their part of the contract with Chelsea ******** HOA.  They claim in their rebuttal that they do not have any unresolved emails or phone calls from the board or homeowners and that is a straight up lie. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disputed *** fees continue to accrue. Homeowner: *******************************, *************************************************************** ************ has not responded to good-faith attempts and repeated (friendly and professional) phone messages and emails asking to place this account on hold until such time it can be discussed and negotiated. My mother, who lives at this address is now widowed, living alone, has early onset dementia. She simply forgot to pay her *** fees (last payment Dec 2021) and had no idea the excessive fees were incurring. When she brought this to my attention in early July, I immediately contacted the *** asking for forgiveness and credit of fees accumulated. I also asked the account be placed on hold in order to stop accrual of fees until such time this can be discussed with a rep. I am a board member of my neighborhood *** and regularly place accounts on hold when neighbors make a good-faith effort to communicate with us and bring their account current. Despite my repeated requests, I never received a reply or response from ***** (or anyone else) and the last letter mom received stated her account is being sent to their attorney. Mom is on a fixed income, as well as I, and we cannot afford to pay all of these excessive fees which have accumulated. The sheer lack of communication from this company is unprofessional and continuing to charge fees when a customer is making a good-faith attempt to discuss and pay is a violation of the Deceptive Trade Practices Act. Would you kindly notify this company they are at risk of violating customer's rights and I am asking for settlement in the amount of $330

  Business Response

  Date: 08/22/2022

  The management team for this community have been in contact with the daughter of ******************. On 8/19/22 an email was sent in response to their written request for fees to be waived. In addition, the manager did speak with ********************** daughter this morning. The delinquent balance began in 2021. We are working toward a resolution with the board and ******************.