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Business Profile

Restaurants

Whataburger

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Whataburger's headquarters and its corporate-owned locations. To view all corporate locations, see

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Whataburger has 432 locations, listed below.

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    Customer Complaints Summary

    • 145 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5-29-22 I ordered a grilled chicken **** salad with ranch through drive thru. Sat in the outer drive thru for 15 minutes when a young man came out and asked what my order was; told him. Waited another *********************************************************************************************** line for more than 20 minutes. I told him to cancel my order and refund my credit card charge. He said he would ask his manager. I left because I had just come from the ********* Kroger and had meat and frozen goods in the back of my vehicle that I needed to get into the fridge/freezer ASAP. Checked On 5-29-22 and no refund for the food I never received. Whataburger owes me exactly $8.87.

      Business Response

      Date: 06/02/2022

      Good morning,


      Thank you for letting us know about your recent Whataburger visit. We have created a case on your behalf and the appropriate party will reach out to you regarding resolution. For all service issues please place a formal complaint via our 'Contact Us' form at https://whataburger.com/contact-us.

      Customer Care

      Customer Answer

      Date: 06/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:05/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had placed an mobile order through the app because I thought it would be quicker. When I got there, the drive through was blocked off due to some drive through water cleaning, and the workers inside said they were closed, which I understood. However, they couldnt refund me and told me to file a claim/complaint through the app. I have not received my refund or any call back for corporate, and it has been over a month. Thank you!

      Business Response

      Date: 05/27/2022

      Hello Tanny,

      Thank you for taking the time to contact Whataburger Restaurants. Our records show that your original complaint was received on 4/12/22 and you were refunded on 4/14/22 by a member of our Mobile App team in the amount of $6.15 regarding this complaint. An email was sent to the address provided notifying you of this refund same day. Please do not hesitate to reach out to us via our 'Contact Us' link at https://whataburger.com/contact-us should you have any additional questions. Thank you for your feedback and have a great day! 

      Customer Answer

      Date: 05/31/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************

    • Initial Complaint

      Date:05/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Whataburger has Advertised on their website application. Free chicken biscuit with purchase of one. No where does it state it breakfast item nor time if breakfast. I walked afew mikes as a senior citizen to location for the offer. After 11am to be denied the website offer. This is false advertising and misleading to the consumers. I emailed their headquarters to get only a apology and issue wasn't resolved nor corrected. This is FALSE ADVERTISING and poor cst service ?? in my opinion. Companies need to update their offers with information. I don't appreciate being fished in to store to be denied what I went there for. I don't do much fast food purchases. ?? Good service was to provide me with rain check or alternate option. None was provided. Very disappointing ??

    • Initial Complaint

      Date:05/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Whataburger for the first time in *********** ******** on ************************ was one of 6 cars in drive thru and waited over an hour before the manager came out and opened second lane. 8 more cars drove through second lane and got orders placed before me. I asked to speak to the manager and was told 3 different names by the staff. Finally one staff member told me he was busy taking care of angry customers inside the restaurant. One finally gave me his name ***************************.I regret giving that place one dime of my money. If I didnt have cars before and behind me I would have left.This place is poorly managed, could care less about customer service or satisfaction or about wasting peoples time.

      Business Response

      Date: 05/24/2022

      Hello, 

      Thank you for letting us know about your recent Whataburger visit. We have created a case on your behalf and the appropriate party will reach out to you regarding resolution. For all service issues please place a formal complaint via our 'Contact Us' form at https://whataburger.com/contact-us. Thank you again for your feedback.

      Customer Answer

      Date: 05/24/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    Whataburger is NOT a BBB Accredited Business.

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