Reviews

Review Details

• Review fromKyle G.

  Date: 02/21/2025

  5 stars
  I recently had an outstanding experience with The Soccer Factory! The jerseys are made with premium materials that not only look great but also feel incredibly durable. What really sets them apart is the fantastic customer service. The team is attentive, knowledgeable, and went above and beyond to ensure I received exactly what I needed. I highly recommend The Soccer Factory for anyone looking to outfit their team in high quality, custom designed jerseys.

• Review fromIsaac B.

  Date: 02/21/2025

  5 stars
  The Soccer Factory and its team made my uniform purchasing experience completely seamless. Their professionalism, attention to detail, and commitment to customer satisfaction exceeded my expectations. Beyond just providing quality uniforms, the opportunity to work closely with a local San Antonio-based organization opened doors for me to collaborate with multiple clubs and significantly expand my business. Their support has been invaluable, and I cant recommend them highly enough!

• Review fromJames W

  Date: 09/16/2024

  5 stars
  Had a great experience. Jerseys arrived as ordered and on time. We reached out about the order with an email once and they responded within 24 hours. Would recommend and will use them again. No complaints at all.

• Review fromAmanda R

  Date: 04/25/2024

  5 stars
  The Soccer Factory got us the best kits for my soccer team. They were very helpful each step of the way and even got our uniforms faster than expected. Would highly recommend for future orders.

• Review fromOmar T

  Date: 03/04/2024

  5 stars
  ****** has been phenomenal with the customer service. Through emails and phone call, he mocked out a perfect example of how I wanted my uniforms to look. They really focus on the details and wanted to make sure that I was completely satisfied with the uniform. On top of that they gave me options on the best sale. Very pleased with ****** and the soccer factory, will definitely order from here again!

• Review fromAudrey M

  Date: 10/17/2023

  1 star
  This company makes promises is does not deliver on. I placed an order over two months ago and was told it would take two weeks - socks and *****. Instead I send daily emails trying to get updates and equipment and was shipped defective items that still havent been replaced. This business is terrible and their customer service fails to respond and my multiple requests go unanswered most of the time. Do not use this company regardless of how inexpensive their quote is- you will fight to get your order, its not worth it.

• Review fromJamie L

  Date: 08/22/2023

  1 star
  Placed order for my daughter entire club soccer team on July 19th. I was told 3 weeks. At 3 weeks I hadn't heard anything so I emailed several times with no response. I called several days later to see about an update on my order. They said it was sent out for shipping and id receive a tracking number shortly. Kept waiting and no tracking order. I had to be a squeaky wheel to finally hear our order was misplaced in the returns bin? by this time our first game has passed and we didn't have uniforms. Now its been 5 weeks When I received them they had put a giant logo on the belly of the shirt very oddly placed and Wondered if that's why they were in the returns bin. Not to mention they sent white shorts that are see through. I ordered grey.No coach jersey, a hat with no logo or print on it. 3 sets of jerseys that when the girls tuck in their shirts half the name on the front is missing and their names aren't on the back. Also beware when you call they act like they have no idea who you are when it's the same 2 people answering the phone. This was a 3k order and now they've played 2 games without jerseys. Their communication is the problem here. It's the slowest process to get a response from this company. Im giving them a chance to make it right but it's been 4 days since I got the bad order and I've heard nothing on their end. If I don't get a resolution soon I'll be disputing the charges.

• Review fromJose F.

  Date: 03/28/2023

  1 star

  Jose F.

  Date: 03/28/2023

  My HS soccer team made an order of home and away kits worth over $1k and their website says they take 2 - 3 weeks. Well, as I have read many others now, they do not comply to their service promise. Very unprofessional business ran by unprofessional people who only take your money!They claim that the delay is due to the manufacturer or wherever they order their jerseys from. Well if that is the case then they need to update their website with more realistic wait times. Also, their website claims most of their catalogue is in-stock, making the possible buyer fall into thinking they have those items available. So they lie! I believe the backorder excuse they use is just all BS.This business is a joke, I feel disappointed I did not read reviews for this business earlier.IF YOU HAVE NOT PURCHASED FROM THEM ONLINE, PLEASE SAVE MONEY AND TIME AND AVOID THEM. We will be waiting for our jerseys to come in.
  

  The Soccer Factory

  Date: 03/29/2023

  We have attempted to contact ********************* 8 times over the past three days, and he refuses to answer or communicate. We have continuously shared all delays with him. Unfortunately, there are manufacturing delays that are out of our hands that **************** has decided to take out on our business.

  Jose F.

  Date: 03/29/2023

  Please make it clear how we have contacted, just as in one of your emails. You stated you have called me, I have never received call from the phone business. I have replied to all emails on my side, I haven't received several emails from your business side. I am not taking anything out on your business as I haven't lied on anything I have said. I am stating facts. If manufacturing delays are out of your hands, please update your website. Do not make post on your website that it takes 2 - 3 weeks. Also, since you have not complied to that, as in on the last email I sent your business, I would like to cancel the order and receive a full refund.

• Review fromK. B

  Date: 03/02/2023

  1 star
  Prior to placing a custom order for 9 youth soccer jerseys, I called to inquire on the turn around time. We had a small window of 3 weeks before our first game. When I spoke to the "sales representative" I was quoted 2 1/2 - 3 weeks for production & shipping. I was encouraged to pay for rush shipping to help expedite the delivery; I paid the additional fee to ensure we would have them in time for our first game. I placed the order on February 10th and have yet to receive the order or an update on the status.Additionally, I have made multiple attempts to get an updated order status and no customer representative will give me a direct answer. Every representative has provided the pre-generated shipping date of 4 weeks from the order date. When I inquire further, for a direct status of my order, the representatives say they will have to look into it and email an update - those emails never come. When I chat with an agent and ask for a direct status they stop responding.With the season beginning on Saturday, we have no uniforms, no current status and no actual date to expect the order. Beyond frustrated and just want answers.

• Review fromD. H

  Date: 12/28/2022

  1 star
  Ive been owed a refund since October of this year after they did not supply the uniform I paid for. Every week I followup with them and get the same response, we still have not received approval to send the next report to our accounting department. As soon as we are able to send that you will receive a confirmation email. They acknowledged they owe me money, but wont issue a payment.