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Business Profile

School Supplies

NCS Pearson, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in School Supplies.

Complaints

This profile includes complaints for NCS Pearson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NCS Pearson, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • NCS Pearson, Inc.

      19500 Bulverde Road San Antonio, TX 78259

    • NCS Pearson, Inc.

      P.O. Box 599700 San Antonio, TX 78259

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 1200 AED for *** Academic exam but they turned me away on test day on the 17th of February 2024 in ******* University in ***** because my name on their portal is not complete but on the invoice it is. My email ID and phone no. are okay as well. I know they have a name policy, but I assumed that I filled out all information correctly since my invoice reflects it, but they still refused me on exam day and they said my payment is good as gone. Its a very unfair business practice to pay them but not gjve me any service in return. It is absolutely against consumer rights to pay for something and not get anything in return. On the contrary, the frustration and anxiety that resulted due to my getting turned away from the exam and my worrying about where to get the money to pay my other expenses is not at all fair. It is a grave injustice how they practice their business. I felt like I was treated like a criminal when all I really want is to be able to pass my exam so I can apply for migration ASAP to allow me to have a better future. Their partner Navitas *********** should have just considered letting me take the exam because there is an option for change name request in the *** website, anyhow. It is a very unfair business practice to take money and not give any service. Its not fine for a small amount and it definitely isnt okay at all because ***** AED is not a small amount. Its equivalent to a months salary of a normal person in a third world country, and just taking hard earned money without giving any service is like stealing. All I want is for them to reschedule my exam for free or at least give me a discount. Businesses should never practice like how *** does when it comes to this especially since most if not all of their patrons are gunning for credentials to make their lives better and use their hard-earned money to be able to do this. They should be humane enough to consider that most people scrimp just to be able to take their exams.

      Customer Answer

      Date: 03/01/2024

      Better Business Bureau:

      Resolved 

      Regards,

      *********************************

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a therapy assessment from Pearson Assessments on 10/22/22. I received all the pieces to the assessment and everything was in good condition. As I looked through the materials, I realized that one of the recommended manuals was not needed to I reached out to Pearson to return. They sent me all the paperwork and the return address. The asked the manual be sent through an insured, traceable method, which I chose ***** The packaged was delivered to Pearson's return center on 11/7/2022 at 11:36 am. **** said the package was left with an individual. I received receipt from **** and wasn't seen the returned processed so I followed up on 11/15/22 via email. They asked for the tracking number which I provided. I didn't hear back from them so I followed up again two days later on 11/21/22. On 11/22/22, they informed me that they didn't receive the package and to check the tracking number, even though the I sent them the image of the **** site with the tracking number so it was the correct number. I sent them yet another screen shot on 11/22/22 showing the tracking number, that it was delivered, and that it was left with a person. Today, 11/23/22 they said they didn't receive the package and to check with ****, which I have done. They will get back to me about this. However, I don't know what else **** can do. The package was picked up, it was delivered to the address, it was left with a physical person, and they notified me it got to them. I have done what Pearson Assessments asked me to do and I returned the product in excellent condition in the manner in which they requested. I should not have to pay for someone's else error and I expect a full refund of my money from Pearson Assessments. Pearson Assessment monopolizes this industry so they exclusively sell many of the products I need. I want to know that I can purchase from this company and be able to return for refund, based on their policies.

      Customer Answer

      Date: 12/12/2022

      Better Business Bureau:


      Pearson Assessments did reach out and agreed to refund me for items I had returned to them.

      Customer Answer

      Date: 12/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    NCS Pearson, Inc. is NOT a BBB Accredited Business.

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